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Chapter 1 1 Which of the following is a common myth about the study
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 1 Managers and Management 1) Which of the following is a common myth about the study of management? A) Management is just common sense. B) Managers need to […]
Chapter 1 2 In Mintzberg’s scheme, an entrepreneur takes on a decisional role
Copyright © 2017 Pearson Education, Inc. 61) All of the following are examples of informational roles according to Mintzberg EXCEPT ________. A) entrepreneur B) monitor C) disseminator D) spokesperson Answer: A Explanation: The role of an entrepreneur in an organization […]
Chapter 1 3 The Best Strategy For Surviving Adversity Is having
Copyright © 2017 Pearson Education, Inc. 97) Determining who reports to whom is part of the controlling function of management. Answer: FALSE Explanation: The controlling function is largely a process of monitoring and evaluation. Subordinates are observed to see if […]
Chapter 10 1 A command group refers to whether or not a work group has been formed
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 10 Understanding Groups and Managing Work Teams 1) Many managers in today’s business world have restructured work ________. A) around individuals rather than teams B) around teams rather […]
Chapter 10 2 The Team Could Not Virtual Because Meets
Copyright © 2017 Pearson Education, Inc. 60) In a short essay, discuss how social loafing can affect a team and how it can be combated. Answer: Social loafing is a very natural response to a special situation–when individuals join a […]
Chapter 10 3 Which of the following should a team try to completely eliminate
Copyright © 2017 Pearson Education, Inc. 98) Which of the following should a team try to completely eliminate, if possible? A) conflict B) disagreement C) social loafing D) individual accountability Answer: C Explanation: A small amount of conflict and disagreement […]
Chapter 11 1 The three key elements in the definition of motivation are energy
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 11 Motivating and Rewarding Employees 1) Motivation is NOT ________. A) a permanent personal trait B) a process that leads to a goal C) something that varies from […]
Chapter 11 2 In Herzberg’s view, removing a hygiene factor makes a person
Copyright © 2017 Pearson Education, Inc. 64) In Herzberg’s view, removing a hygiene factor makes a person less dissatisfied with his or her job. Answer: TRUE Explanation: Herzberg’s hygiene factors are extrinsic sources of dissatisfaction. Removing or improving a hygiene […]
Chapter 11 3 The JCM is seen in the integrated model of motivation in that jobs
Copyright © 2017 Pearson Education, Inc. 110) The JCM is seen in the integrated model of motivation in that jobs that are designed around the five JCM dimensions ________. A) increase motivation because workers enjoy the work and autonomy they […]
Chapter 12 1 True explanation Leadership Traits Have Been Shown Explain
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 12 Leadership and Trust 1) Because leading is one of the four basic managerial functions, ________ leaders. A) all managers are B) all managers should be C) some […]
Chapter 12 2 Where Directive Approach Does Not Work When
Copyright © 2017 Pearson Education, Inc. 61) Which category of follower is considered to be able but unwilling to complete a task? A) R1 B) R2 C) R3 D) R4 Answer: C Explanation: The R3 category is considered to be […]
Chapter 12 3 Visionary leadership differs from charismatic leadership because of
Copyright © 2017 Pearson Education, Inc. 105) Visionary leadership differs from charismatic leadership because of its focus on ________. A) rewards B) personality C) dangers that the future might bring D) a positive image of the future Answer: D Explanation: […]
Chapter 13 1 Information Overload Blocks Communication Making
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 13 Communication and Information 1) For managers, communication can’t be overemphasized because ________ requires communication. A) decision making B) planning C) supervising and monitoring employees D) everything a […]
Chapter 13 2 A listener’s summary of a speaker’s words shows that the listener
Copyright © 2017 Pearson Education, Inc. 53) A listener’s summary of a speaker’s words shows that the listener correctly understood the speaker’s message. Which of the following must be true? A) The speaker used clear, simplified language. B) The listener […]
Chapter 13 3 describe four of the eight recommended methods for developing active
Copyright © 2017 Pearson Education, Inc. 107) In a short essay, describe four of the eight recommended methods for developing active listening skills. 35 Answer: Active listening is more than just hearing words; it requires you to concentrate on what […]
Chapter 14 1 The value of the controlling function is seen in three specific areas
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 14 Foundations of Control 1) The control management function ensures that ________ in an organization. A) goals are set B) goals are met C) plans are made D) […]
Chapter 14 2 a major drawback of an oral report was that there is no way to store
21 Answer: FALSE Explanation: Personal observation, in fact, requires a great deal of time, so the statement is false. Diff: 2 LO: 14.2: Describe the three steps in the control process. 63) MBWA can pick up attitudes and factual omissions […]
Chapter 14 3 Discuss Contemporary Issues Contro Which The Following
Copyright © 2017 Pearson Education, Inc. 104) A balanced scorecard approach creates goals in four key performance areas and assesses ________. A) whether the majority of them are met B) whether all four goals are met C) whether financial goals […]
Chapter 15 1 Deming’s Work Began Japan And It’s success Not
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 15 Operations Management 1) ________ management oversees the transformation process that converts resources such as labor and raw materials into finished goods and services. A) Control B) Operations […]
Chapter 15 2 D explanation Though Positive Attitudes Friendliness And Providing
Copyright © 2017 Pearson Education, Inc. 65) Value in a value chain management system is determined by managers. Answer: FALSE Explanation: Value is determined by customers, not managers. Any feature of a product that customers are willing to pay to […]
Chapter 15 3 Courtesy Providing a Helpful Polite Cheerful Customer Experience
Copyright © 2017 Pearson Education, Inc. 112) In a short essay, identify and discuss the leadership requirements for successful value chain management. Answer: Successful value chain management isn’t possible without strong and committed leadership. At all levels, managers must support, […]
Chapter 15a 1 only 44 percent of entrepreneurial ventures remain in business
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 15a Entrepreneurship Module 1) An entrepreneurial venture and a small business ________. A) are superficially similar B) are identical C) have nothing in common D) are impossible to […]
Chapter 15a 2 False explanation Venture That Focuses Costs And Efficiency
Copyright © 2017 Pearson Education, Inc. 44) A proactive person would be most likely to say this about his or her life. A) I feel trapped. B) If I don’t like something, I fix it. C) If I don’t like […]
Chapter 1a 1 Gantts Charts Did Not Address Problems Discipline
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 1a History Module 1) Henry Ford’s statement that “History is more or less bunk” is best refuted by which of the following statements? A) History has been shown […]
Chapter 1a 2 Fayol Thought That The Idea Unity Command
Copyright © 2017 Pearson Education, Inc. 61) Which of the following is NOT included as part of the quantitative approach to management? A) statistics B) optimization models C) organizational behavior D) computer simulations Answer: C Explanation: Statistics, optimization, and computer […]
Chapter 2 1 how much organizations depend on their external environment
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 2 The Management Environment 1) What did the effect of a volcanic eruption in Iceland have on the production of Nissans in a plant in Japan illustrate? A) […]
Chapter 2 2 Which kind of company has the lowest amount of environmental uncertainty
Copyright © 2017 Pearson Education, Inc. 69) Which statement about the external environment and employment is true? A) External environmental conditions improve employment during upswings and worsen employment during downturns. B) External environmental conditions worsen employment during upswings and improve […]
Chapter 2 3 The original source of an organization’s culture usually reflects the vision
Copyright © 2017 Pearson Education, Inc. 105) Which of the following is NOT a common way in which corporate cultures are transmitted to employees? A) stories B) informal rituals C) formal culture meetings D) symbols Answer: C Explanation: Corporate culture […]
Chapter 3 1 And a large majority of employees believe that discipline for wrong doing
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 3 Integrative Managerial Issues 1) Which of the following factors has contributed to the current view that management is more unethical today than before? A) increasing publicity B) […]
Chapter 3 2 we found the media covering a wide range of unethical business practices
Copyright © 2017 Pearson Education, Inc. 45) A common myth is that managers are less ethical today than in the past. Answer: TRUE Explanation: If you relied on TV, newspapers, and other media to shape your perceptions, you might rightly […]
Chapter 3 3 The Utilitarian View Holds That The Most
40 103) Which of the following is LEAST likely to be viewed by a company as an advantage of stressing sustainability? A) The company is seen as efficient. B) The company is seen as ethical. C) The company avoids bad […]
Chapter 4 1 Sondra Selected Alternative Prior That She First identified
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 4 Foundations of Decision Making 1) Decision making begins with ________. A) selecting alternatives B) identifying decision criteria C) identifying a problem D) eliminating false alternatives Answer: C […]
Chapter 4 2 However Assembly Entire Process Following Individual Instructions
Copyright © 2017 Pearson Education, Inc. 54) Sticking to a decision despite evidence that it is a mistake is called ________. A) escalation of commitment B) escalation of rationality C) satisficing commitment D) error enhancement Answer: A Explanation: In some […]
Chapter 4 3 The eight steps of decision making can be used by individuals or groups
Copyright © 2017 Pearson Education, Inc. 107) The eight steps of decision making ________. A) can only be employed by individuals B) can only be employed in very small groups C) can be employed by individuals and groups D) can […]
Chapter 4a 1 With This Added Outcome How Does The
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 4a Quantitative Module 1) Which role does uncertainty typically play in how managers function? A) Uncertainty limits the amount of information that is available. B) Uncertainty increases the […]
Chapter 4a 2 Production data for the number of hours required per unit
Copyright © 2017 Pearson Education, Inc. 38) Production data for the number of hours required per unit for making the Droid and iPhone versions of cell phone components by Bizzer, a high-tech manufacturing firm, is given below. What is the […]
Chapter 5 1 This Type Planning Often Done Small Businesses
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 5 Foundations of Planning 1) Which of the following is NOT a function of planning? A) defining goals B) identifying a strategy for attaining goals C) settling disputes […]
Chapter 5 2 A explanation Strategic Weapon Some Kind Asset Ability
Copyright © 2017 Pearson Education, Inc. 63) When Google purchased YouTube, a company that featured different, but related products, Google was engaging in which of the following? A) concentration B) forward vertical integration C) backward vertical integration D) diversification Answer: […]
Chapter 5 3 In a short essay, discuss Porter’s differentiation strategy
Copyright © 2017 Pearson Education, Inc. 111) In a short essay, discuss Porter’s differentiation strategy. Answer: When a company seeks to offer unique products that are seen as truly special by customers, it is following a differentiation strategy. Ways in […]
Chapter 6 1 Changing organizational culture or deciding who leads a group
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 6 Organizational Structure and Design 1) Organizational design requires a manager to ________. A) decide who leads a group within an organization B) change the culture of an […]
Chapter 6 2 Power And Authority Are Widely Distributed c Accountability
Copyright © 2017 Pearson Education, Inc. 63) Which of the following would likely be found in mechanistic organizations? A) wide span of control B) empowered employees C) decentralized responsibility D) standardized jobs Answer: D Explanation: A mechanistic organization would feature […]
Chapter 6 3 A key difference between a team structure and a matrix structure
Copyright © 2017 Pearson Education, Inc. 104) A key difference between a team structure and a matrix structure is that a team structure ________ while a matrix structure does not. A) empowers group members B) works on projects C) has […]
Chapter 7 1 The other choices leave out at least one primary function of HRM
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 7 Managing Human Resources 1) The first three activities of the human resource management (HRM) process are about ________. A) recruiting B) planning C) training D) downsizing Answer: […]
Chapter 7 2 Frances considers filling out a sample budget to be the most
Copyright © 2017 Pearson Education, Inc. 59) Frances considers filling out a sample budget to be the most valid test for the job because ________. A) it takes a great deal of skill to complete successfully B) it is an […]
Chapter 7 3 How would the individual ranking method rank a group of 30 employees
Copyright © 2017 Pearson Education, Inc. 102) How would the individual ranking method rank a group of 30 employees? A) All 30 employees would be given a letter grade from A to F. B) Employees would be ranked in quintiles, […]
Chapter 7a 1 D explanation The Phrase Has Nothing With Persons
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 7a Career Module 1) The best way to define the term career is as a ________. A) series of tasks B) series of jobs or work positions over […]
Chapter 7a 2 The Second Step Constructing Career Path Matching
Copyright © 2017 Pearson Education, Inc. 43) Which of the following is a job that would allow a person who is a poor writer and speaker to excel? A) engineer B) lawyer C) basketball coach D) advertising executive Answer: A […]
Chapter 8 1 Which of the following is an organizational “people change”
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 8 Managing Change and Innovation 1) Change can’t be eliminated, so managers must learn to ________ successfully. A) avoid it B) ignore it C) work around it D) […]
Chapter 8 2 list and explain four common organization development
Copyright © 2017 Pearson Education, Inc. 66) In a short essay, list and explain four common organization development (OD) techniques. Answer: Team building–activities that help team members learn how each member thinks and works, with the focus of increasing members’ […]
Chapter 8 3 A head football coach who tries to coach every phase of the team–offense
Copyright © 2017 Pearson Education, Inc. 108) A head football coach who tries to coach every phase of the team–offense, defense, and special teams–rather than delegate authority is likely to suffer from ________. A) task demand B) interpersonal demand C) […]
Chapter 9 1 Predicting or understanding behavior does not change any aspect of
Copyright © 2017 Pearson Education, Inc. Fundamentals of Management, 10e (Robbins) Chapter 9 Foundations of Individual Behavior 1) Which of the following best defines organizational behavior? A) the actions of organizations in the workplace B) the study of the workplace […]
Chapter 9 2 A person who rates high on Holland’s social scale would probably
Copyright © 2017 Pearson Education, Inc. 62) A person who believes that “the ends justify the means” would be likely to have a high level of which personality trait? A) empathy B) Machiavellianism C) self-awareness D) social skills Answer: B […]
Chapter 9 3 In attribution theory, the behavior of an individual who shows
Copyright © 2017 Pearson Education, Inc. 107) In attribution theory, the behavior of an individual who shows low distinctiveness and low consensus is likely to be attributed as ________. A) internally caused B) externally caused C) beyond his or her […]