108) A head football coach who tries to coach every phase of the team–offense, defense, and
special teams–rather than delegate authority is likely to suffer from ________.
A) task demand
B) interpersonal demand
C) role conflict
D) role overload
109) Which of the following might reduce a sense of task demand stress for a worker?
A) overcrowded conditions
B) uncomfortably high temperatures in the workplace
C) autonomy in the workplace
D) close monitoring by her supervisor
110) Which of the following might be a source of stress for an employee who is very happy with
her job with respect to the tasks she performs, what is expected from her, and how she is
supervised?
A) task demands
B) role overload
C) interpersonal demands
D) organizational leadership
111) Anika loves being a professional dancer, but she feels stress from the tension-packed, high-
pressure, fear-filled demands of helping motivate members of her group. She is likely to be
experiencing stress from ________.
A) too much autonomy
B) organizational leadership
C) role overload
D) role ambiguity
112) George constantly strives to excel. He must always get the highest grade in the class and
has a sense of urgency about him at all times. George probably has which of the following?
A) Type A personality
B) Type B personality
C) both Type A and Type B personalities
D) neither Type A nor Type B personality
113) Kara is a very relaxed, easygoing person who appears to have all the time in the world. She
is never too busy to stop and chat for a moment. Kara has which of the following?
A) Type A personality
B) Type B personality
C) both Type A and Type B personalities
D) neither Type A nor Type B personality
114) A key to dealing with stress is to recognize that all stress ________.
A) leads to dysfunctional work behavior
B) can be eliminated from an employee’s life
C) cannot be eliminated from an employee’s life
D) originates on the job
115) To reduce stress, managers need to make sure that employees ________.
A) have jobs that match their abilities
B) maximize their productivity
C) don’t work too many hours
D) don’t work too few hours
116) Job redesigns are good ways to reduce stress that employees feel from ________.
A) work overload or boredom
B) work overload only
C) boredom only
D) boredom overload
117) Stress from an employee’s personal life can best be helped by this.
A) job redesign
B) MBO
C) employee assistance programs
D) performance planning programs
118) Studies show that ________ personalities show negative effects from stress.
A) Type A
B) Type B
C) neither Type A nor Type B
D) both Type A and Type B
119) What is the purpose of employee assistance programs (EAPs)?
A) to help employees with their diets
B) to help lower employee task demands
C) to get employees back to being productive
D) to help minorities cope with potential discrimination
120) Stress can arise from an opportunity.
121) Workplace stress in some countries has been linked to employee death.
122) Stress isn’t always bad for an individual.
123) Working conditions, in general, do not influence stress.
124) An employee who feels pressure to keep pace with work quotas is experiencing task
demand stress.
125) An employee who feels unsettled because he is not sure what his responsibilities are is
experiencing role overload stress.
126) Role conflict is created when an employee does not feel confident that he or she can
achieve his or her goals.
127) Type A personality people find it easy to relax.
128) Managers should aspire to eliminate all stress from the work environment.
129) An effective way to reduce workplace stress is to make sure that employees are
appropriately matched to their jobs.
130) In a short essay, explain what stress is and how it arises.
131) In a short essay, discuss some causes of stress in the workplace.
132) In a short essay, discuss ways that managers can help to reduce job-related stress for their
employees.
133) In a short essay, discuss ways that managers can help to reduce stress for their employees
that originates outside of the workplace.
134) ________ refers to the ability to combine ideas in a unique way or to make unusual
associations between ideas.
A) Innovation
B) Imagination
C) Creativity
D) Open-minded thinking
135) ________ is the process of taking a creative idea and turning it into something useful.
A) Innovation
B) Imagination
C) Creativity
D) Inspiration
136) Some people believe that creativity is ________, while others think that creativity
________.
A) quickly and easily learned; is slowly learned
B) a genuine quality; does not really exist
C) inborn; can be learned
D) learned; is forgotten after childhood
137) The first step in creativity involves ________.
A) making something useful
B) seeing things from a unique perspective
C) putting ideas together
D) consolidating ideas
138) Which of the following steps in the creativity process may take years before the idea finally
“gels” and the next step occurs?
A) perception
B) incubation
C) inspiration
D) innovation
139) The moment when all prior efforts in the creativity process successfully come together is
known as ________.
A) perception
B) incubation
C) inspiration
D) innovation
140) Using the systems model, managers can promote innovation by having the right ________.
A) people and inputs
B) people and environment
C) outputs and resources
D) mechanistic management structure
141) ________ variables are thought to promote innovation.
A) Structural, cultural, and human resource
B) Organic, cultural, and tolerant
C) Structural, ambiguous, and tolerant
D) Cultural, ambiguous, and tolerant
142) An innovative organization needs to tolerate ________ because creative ideas sometimes
seem foolish at first.
A) mismanagement
B) the impractical
C) conflict
D) inefficiency
143) An innovative organization needs to tolerate risk because employees ________ the creative
process.
A) being in physical danger is part of
B) being in physical danger is not part of
C) making mistakes is not part of
D) making mistakes is part of
144) Managers who want creative and innovative employees should ________.
A) not place much emphasis on goals
B) focus on means rather than ends
C) focus on ends rather than means
D) stress that there is only one path to a goal
145) ________ actively support innovation and every step of the process that leads to innovative
ideas.
A) Idea champions
B) Idea managers
C) All managers
D) Champion managers
146) All of the following are common personality characteristics of idea champions EXCEPT
________.
A) extremely high self-confidence
B) persistence
C) energy
D) risk aversion
147) Creativity is the ability to make unusual and meaningful associations between ideas.
148) Inspiration marks the first step in the creative process.
149) Organic organizations tend to inhibit innovation.
150) Time deadlines tend to increase innovation.
151) Idea champions tend to be risk takers.
152) In a short essay, define and discuss creativity and innovation in the workplace.
153) In a short essay, discuss the three sets of variables that have been found to stimulate
innovation.