97) Determining who reports to whom is part of the controlling function of management.
98) Providing motivation is part of the controlling function of management.
99) Defining goals is a key part of the organizing function of management.
100) Deciding who will be assigned to which job is a part of the leading function of
management.
101) Fayol’s management processes are completely equivalent to Mintzberg’s management roles.
102) In Mintzberg’s view, the roles of figurehead, leader, and liaison are all interpersonal roles.
103) Disturbance handler is one of Mintzberg’s interpersonal roles.
104) A key difference between Fayol’s and Mintzberg’s view of management is that Fayol’s view
was based on empirical observations of managers in action.
105) Most people who study management think that Fayol’s categories are more useful than
Mintzberg’s.
106) A typical first-level manager spends more of his or her time leading than planning.
107) Because profit, or the “bottom line,” is not the measure of success for not-for-profit
organizations, managers of charitable organizations do not have to concern themselves with the
financial aspects of their organizations.
108) All managers devote at least some of their time to planning.
109) A manager in a large business generally will spend more of his or her time as a
spokesperson and entrepreneur than his or her counterpart in a small business.
110) The political skills of a manager consist mainly of the ability to understand the workings of
government and to present information effectively to others in the form of political
speechmaking.
111) Technical skills involve a manager’s ability to think logically and effectively about complex
situations.
112) A small business manager in many ways combines the roles of top manager and first-line
manager in a large business.
113) In a short essay, list and explain the four basic functions of management.
114) In a short essay, describe the four main types of managerial skills identified by Robert Katz.
115) What was the primary cause of demise for such companies as Enron, Dave & Barry’s, and
Circuit City?
A) poor management
B) difficult economic conditions
C) corruption
D) governmental regulation
116) Who stands to benefit least from studying management?
A) a pro football coach
B) a pro football fan
C) a pro football owner
D) a pro football player
117) We all have a vested interest in understanding the way organizations are managed because
________.
A) we all stand to gain financially from organizational profits
B) we interact with organizations every day of our lives
C) we all depend on organizations for employment
D) organizations dictate every facet of our lives
118) Even people who have no plans to be managers can benefit from studying management
because ________.
A) they are likely to be managed in their work career
B) everyone ends up managing
C) they need to be able to outsmart their managers
D) management helps people control their emotions
119) Which of the following is the mark of a well-managed company?
A) It can build a customer base quickly.
B) It can find ways to prosper even in economically challenging times.
C) It doesn’t need to worry about customer loyalty.
D) It can find ways to prosper during economic boom times.
120) Companies that are well managed can prosper during difficult economic times by
depending on ________.
A) government bailouts
B) filing for bankruptcy
C) raising prices
D) a loyal customer base
121) Which of the following is a difficult ethical challenge to new managers in today’s business
climate?
A) not being able to hire new employees
B) having to fire employees who are not productive
C) not receiving training in the transition to management
D) increasing the amount that employees pay for health care
122) Even people who have no plans to be managers can benefit from studying management
because ________.
A) they are likely to be managed in their work career
B) everyone ends up managing
C) they need to be able to outsmart their managers
D) management helps people control their emotions
123) A business can have 350 employees and still be considered a small business.
124) Management has an impact on all businesses, but there are almost no examples of
businesses that have failed because of poor management.
125) Management should stay out of the topic of social media.
126) Studying management can be extremely useful even for those who don’t plan to be
managers themselves.
127) In a short essay, briefly discuss the importance of studying management.
128) In a short essay, explain why customer satisfaction is becoming increasingly important in
today’s business world.
129) In a short essay, explain why innovation is becoming increasingly important in today’s
business world.
130) A common factor that all managers face in today’s world is the ________.
A) changing nature of work
B) lagging development of technology
C) demand to move to a production based economy
D) boredom of employees
131) The decision of the Seattle Post Intelligencer newspaper to go “all-digital” resulted in
________.
A) managers needing to hire new employees
B) managers needing to drastically reduce their workforce
C) no workforce changes, but changes in the price of the paper
D) very few changes in the way the paper did business
132) How do customers play a role in changing the job of the modern manager?
A) Managers are learning to think of customers as adversaries in a battle of survival.
B) Managers are inviting customers to take control of the planning and design of new products.
C) Managers are increasingly de-emphasizing customer satisfaction as a major goal.
D) Managers are increasingly including customer satisfaction as a major goal.
133) The CEO of Cisco Systems likes to ________.
A) read emails from satisfied customers
B) listen to voice mails from satisfied customers
C) listen to voice mails from dissatisfied customers
D) argue with dissatisfied customers and try to convince them that they are wrong
134) What does a company’s prompt, courteous, and helpful answering of a telephone with a
human operator signal to the customer who is calling?
A) The company has high prices.
B) The company is wasting resources on telephone operators.
C) The company is responsive to the customer’s needs.
D) The company has low prices.
135) Why is innovation a key component of a manager’s job in today’s business environment?
A) Innovation keeps employees on their toes.
B) Innovation gives companies a “fresh” image without changing much real substance.
C) New approaches are always superior to old approaches.
D) Innovation efforts are needed in all types of organizations.
136) Which of the following did a Gallop poll find to be the most important variable in employee
productivity?
A) pay level
B) quality of the employee-supervisor relationship
C) quality of the workplace environment
D) the benefits that employees enjoyed
137) Research has shown that talented managers contribute about ________ percent more to
profit than average managers.
A) 10
B) 25
C) 50
D) 90
138) Which management challenge refers to management’s responsibility to be attentive to
environmental and societal challenges?
A) social media
B) politics
C) managerial ethics
D) sustainability
139) Described as the new frontier, this new challenge for managers has the potential to both
boast and drain employee productivity.
A) organizational politics
B) social media
C) environmental activism
D) intrapreneurship