61) All of the following are examples of informational roles according to Mintzberg EXCEPT
________.
A) entrepreneur
B) monitor
C) disseminator
D) spokesperson
62) Which of the following is NOT an example of a decisional role according to Mintzberg?
A) spokesperson
B) entrepreneur
C) disturbance handler
D) resource allocator
63) One managerial function that is identical in both Fayol’s and Mintzberg’s systems is
________.
A) leader
B) resource allocator
C) monitor
D) negotiator
64) The managerial role that changes the most between middle and top managers is ________.
A) planning
B) organizing
C) controlling
D) leading
65) Non-profit organizations are different from for-profit organizations primarily ________.
A) in the way make decisions
B) in the way they measure success
C) in the way they motivate employees
D) in how they hire employees
66) The role of ________ is more important for managers of small organizations than for
managers working in large corporations.
A) disseminator
B) spokesperson
C) entrepreneur
D) resource allocator
67) In a small organization, which of the following is NOT likely to be true?
A) Planning is not likely to be an orchestrated ritual.
B) Relationships are more likely to be informal.
C) Workers are likely to be observed by computerized monitoring systems.
D) The design of the organization is likely to be less structured and complex.
68) Which of the following is NOT a characteristic of a small business?
A) has more formal managers than a large business
B) has about 200 employees
C) is not a “player” with impact within its industry
D) has a relatively small market share of its product
69) Why might a manager for a non-profit organization seem as concerned with his or her
organization’s financial well-being as a for-profit manager?
A) Non-profit managers are evaluated on financial performance only.
B) Non-profit managers try to give the illusion that they care about the “bottom line.”
C) Not-for-profit organizations need to make money to continue operating.
D) Non-profit organizations have an obligation to turn a profit.
70) Which of the following is NOT considered an interpersonal skill for a manager as suggested
by Katz?
A) communicating
B) mentoring
C) delegating
D) decisiveness
71) Compared to the manager of a large organization, a small business manager is more likely to
be a(n) ________.
A) specialist
B) figurehead
C) generalist
D) information monitor
72) Unlike the manager of a small business, the most important concerns of a manager in a large
organization are focused ________.
A) externally, particularly on entrepreneurial tasks
B) internally, particularly on the allocation of resources
C) on setting goals
D) on planning ways to improve organizational structure
73) Which of the following statements regarding management and national culture is the most
correct?
A) The basic principles of management are universal.
B) Research shows that managerial practices across all countries are not consistent.
C) There are major differences in the way that most English speaking countries view
management.
D) The route of the differences between how countries practice management is based on their
economic principles solely.
74) Which of the following would political skills be most likely to help a manager accomplish?
A) increasing communication
B) mentoring
C) defining goals
D) building a power base
75) Almost all managerial tasks involve ________.
A) decision making
B) technical skills
C) long-term planning
D) superb political skills
76) According to Katz, the four critical managerial skills can be classified as ________.
A) technical, political, conceptual, and empirical
B) interpersonal, political, empirical, and technical
C) technical, interpersonal, political, and controlling
D) technical, political, interpersonal, and conceptual
77) Understanding building codes would be considered a(n) ________ skill for a building
contractor.
A) interpersonal
B) technical
C) conceptual
D) political
78) Under which category would you classify skill in motivating subordinates?
A) interpersonal skills
B) conceptual skills
C) technical skills
D) political skills
79) Designing a series of interview questions to provide information about possible customers
for a company would primarily require ________.
A) technical skills
B) interpersonal skills
C) conceptual skills
D) political skills
80) Technical skills might include ________.
A) excellent verbal skills
B) proficiency in computer programming
C) exceptional writing ability
D) decision-making ability
81) Which level of management would be more concerned with designing the overall structure of
an organization?
A) Middle management
B) Supervisory management
C) Top management
D) First line management
82) Which set of skills would you expect the President of the United States to be least in need
of?
A) interpersonal
B) political
C) conceptual
D) technical
Joe, the Manager (Scenario)
As a production supervisor, Joe determines the number of output units his department will
produce each week. On Monday, he informs his team that the schedule is going to be difficult
this week due to the increased number of output units. He goes on to tell them that he is
confident that they can fulfill the schedule because they are tough, talented, and “when the going
gets tough, they are the ones who get going.” Each day during the week, Joe checks the amount
of output that the employees have completed and the number of units that have been rejected.
83) When Joe checks the amount of output units that the team has completed and the number of
units that have been rejected, he is performing which management process?
A) controlling
B) leading
C) planning
D) organizing
84) When Joe tells the employees that he is sure they can fulfill the schedule because they are the
ones “who get going when the going gets tough,” he is performing which management process?
A) controlling
B) leading
C) planning
D) organizing
The Busy Day (Scenario)
Don Sakaguchi, manager at Control Systems, Inc., sighs as he sips his coffee at 5 A.M. and reads
his agenda for the day. Don’s first duty is to preside over a retirement party for a beloved
employee and say a few words on her behalf. Next, he will give a tour to a news reporter who is
writing a story on the new plant expansion. Don then has a meeting with the unit manager, Phil
Johnson, to discuss Phil’s recent performance drop (a task Don always hates). Finally, in the late
afternoon, Don will be reviewing the recent equipment malfunction and deciding whether to
deploy extra people to get the equipment running as soon as possible. What a day!
85) What role will Don be performing when he gives the plant tour to the newspaper reporter?
A) monitor
B) entrepreneur
C) spokesperson
D) resource allocator
86) When Don attends the retirement party, he will be operating in which of the management
roles?
A) leader
B) liaison
C) monitor
D) figurehead
87) When Don meets with Phil to discuss Phil’s output decline, in which management role will
Don be operating?
A) leader
B) figurehead
C) disseminator
D) spokesperson
88) What kind of a manager is Don likely to be?
A) first-line manager
B) CEO of a major corporation
C) low-level middle manager
D) plant manager
89) When Don reviews the equipment malfunction, what management role will he play in
deciding whether to bring in extra people?
A) monitor
B) disseminator
C) resource allocator
D) disturbance handler
The General Manager (Scenario)
Michelle is the general manager of a power plant. This morning, she will meet with city officials
to discuss environmental issues. After the meeting, she will confer with the plant’s section
managers to address the concerns of the city representatives. This afternoon, Michelle will meet
with a team leader to go over a complaint filed by an employee. After the complaint meeting,
Michelle plans to spend time in the library and on the Internet researching new technologies that
can be used to improve the performance of her plant.
90) When Michelle learns from city officials about how her plant’s operations may be affecting
the environment, she is performing which management role?
A) leader
B) resource allocator
C) entrepreneur
D) liaison
91) When Michelle addresses a complaint filed by an employee, she is performing which
management role?
A) resource allocator
B) disturbance handler
C) liaison
D) figurehead
92) When Michelle meets with the section managers to brief them on the concerns of the city
officials, which management role is she performing?
A) disseminator
B) liaison
C) disturbance handler
D) negotiator
93) When Michelle spends time searching for new technologies for her plant, she is performing
which management role?
A) leader
B) entrepreneur
C) spokesperson
D) disturbance handler
94) Which type of management skill does Michelle use most during the day?
A) conceptual
B) informational
C) interpersonal
D) political
95) Michelle’s evaluation of new technologies that can be used in the production processes of her
plant is an example of which type of management skill?
A) conceptual
B) communication
C) political
D) interpersonal
Application of Skills (Scenario)
Harris, a budding stand-up comedian, spent months hanging out at Laugh Town, a local club,
meeting other stand-ups, doing a lot of listening and finding out how they learned their trade. It
got to the point where several of the star acts were trying out their new material on Harris. If
Harris laughed, the material must be good, they said. Finally Harris got to the point where he
wanted to try out his own act. Bobby G, a successful comic, agreed to listen to Harris. Bobby
laughed a few times, but as he performed his material Harris couldn’t help but wonder about the
odd, pained expression on Bobby’s face. When it was over, Bobby told him, “Very funny, Harris.
Keep working on it.” It was at that point that Harris decided he would become an agent for other
comedians. Somehow, he knew that that was what he was truly suited for.
96) Recognizing that the pained expression on Bobby G’s face had more meaning than Bobby’s
encouraging words is an example of Harris using which skill?
A) conceptual skill
B) political skill
C) interpersonal skill
D) technical skill