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103) Which of the following is LEAST likely to be viewed by a company as an advantage of
stressing sustainability?
A) The company is seen as efficient.
B) The company is seen as ethical.
C) The company avoids bad press.
D) The company avoids economic ramifications of being seen as socially irresponsible.
Opposing Views of Social Responsibility (Scenario)
The board of directors of the Four Forks Generating Corporation is meeting to consider the
construction of a new electrical generation facility near the Four Forks River. Director Appleton
prefers a coal-burning plant because it promises to be the most profitable alternative. Over the
short term at least, a coal plant will be by far the least expensive facility to build and operate.
Coal is cheap and the considerable pollution from the plant won’t affect anything within
hundreds of miles from the plant.
Director Estrella wants a nuclear plant to be located 30 miles upriver from the biggest city in the
area. Nuclear power is cleaner than coal. Completely safeguarding the community against
accidents in the plant or the disposal of toxic waste could be very expensive. However, Estrella
has discovered that the job can be done much more cheaply by cutting some corners–while still
strictly following all laws–and creating some additional risk for the community.
Director Jossleman supports the most expensive option of the three–she wants a wind farm to be
built along the banks of the river on top of a ridge. The wind turbines produce absolutely no
pollution and pose no threat to the community or the environment. They are expensive to build
and to operate at the current time because they require elaborate back-up systems to function
when the wind isn’t blowing.
104) Director Appleton exhibits which of the following social responsibility views?
A) social responsiveness
B) broad view of social responsibility
C) classical view of social responsibility
D) socioeconomic view of social responsibility
105) Director Estrella exhibits which of the following social responsibility views?
A) social awareness
B) socioeconomic view of social responsibility
C) classical view of social responsibility
D) social obligation
106) Director Jossleman is exhibiting which of the following social responsibility views?
A) socioeconomic view of social responsibility
B) classical view of social responsibility
C) social obligation
D) no social obligation
107) Suppose Director Jossleman proposes building a wildlife preserve near the wind farm for
the local community. What is Josselman demonstrating in her proposal?
A) social responsiveness
B) socioeconomic view of social responsibility
C) classical view of social responsibility
D) social awareness
108) There is little evidence that managers of major organizations ever fail to act responsibly and
ethically.
109) The classical view of organizational social responsibility is that management’s only social
responsibility is to maximize profits.
110) In the socioeconomic view of organizational social responsibility, management’s
responsibility includes protecting and improving society.
111) One argument against businesses championing social responsibility issues is that being
socially responsible can harm an organization’s public image.
112) Long-term stability and the long-term ability to make profits is an argument for social
responsibility.
113) As long as it has broken no laws and done nothing unethical, a business has fulfilled its
responsibility to society.
114) A good example of social responsiveness is a company whose managers conduct business
in an ethical way and strictly follows all local laws.
115) Which of the following is a basic definition of ethics?
A) rules that define good and evil
B) laws that define legal and illegal
C) principles that define right and wrong
D) principles that define standards of decency
116) A ________ is a formal document that states an organization’s primary values and the
ethical rules it expects its employees to follow.
A) mission statement
B) statement of purpose
C) code of ethics
D) vision statement
117) About ________ of organizations of 10,000 or more employees have a written code of
ethics.
A) one-third
B) half
C) 70 percent
D) 97 percent
118) In most cases, organizations that have managers who behave ethically tend to have
________.
A) more productive employees
B) more ethical employees
C) less ethical employees
D) employees who are no more or less ethical than average
119) A(n) ________ view of ethics states that more productive workers should get more pay and
less productive workers less pay, regardless of other circumstances.
A) rights
B) utilitarian
C) theory of justice
D) individual liberties
120) A manager who subscribes to the theory of justice view of ethics might pay low-level
employees ________.
A) the minimum wage
B) more than the minimum wage
C) less than the minimum wage
D) according to how productive they were
121) How might a manager with a rights view of ethics view the prospect of forbidding an
employee from making what he feels are “misguided” political statements on her non-company
website?
A) The manager would ask the employee to take down the website on the grounds that it violates
company policy.
B) The manager would order the employee to take down the website on the grounds that its
positions are foolish and wrong.
C) The manager would order the employee to take down the website on the grounds that it
misrepresents the company.
D) The manager would not interfere with the website.
122) Which of the following is most likely at the root of the problems that befell an unethical
company like Enron?
A) poor ethics training programs
B) no written code of ethics
C) leaders with such high ethical standards that ordinary people could not hope to live up to them
D) leaders with poor ethical standards
123) Which of the following best identifies how well ethics can be learned?
A) Ethical training can increase awareness of ethical issues.
B) Ethics are inborn and cannot be changed or learned.
C) Ethical problem-solving practice helps almost all people avoid ethical dilemmas.
D) Ethical problem-solving practice is worthless.
124) Any action that is illegal is unethical and any action that is legal is ethical.
125) Having a written code of ethics ensures that an organization’s members will behave
ethically.
126) A utilitarian view of ethics focuses on consequences and the greatest good for the greatest
number of people.
127) A theory of justice view of ethics focuses on individual liberties and privileges.
128) In a short essay, discuss arguments for and against social responsibility.
129) Which of the following is commonly considered a category of workforce diversity?
A) education level
B) computer skills
C) style of dress
D) age
130) Which of the following would be most likely to be true of two random people of the same
race?
A) They are likely to have very different skin color and hair type.
B) They are unlikely to speak the same language.
C) They are likely to have similar skin color and hair type.
D) They are likely to share the same cultural traditions.
131) In addition to prohibiting age discrimination, what else does the Age Discrimination Act
do?
A) Sets the mandatory age for receiving Social Security benefits.
B) Allows for early retirement for age related causes of poor performance.
C) Restricts mandatory retirement at specific ages.
D) Created the Equal Employment Opportunity Commission.
132) Who was most likely to have a job that was free of discrimination?
A) a white person in a wheelchair in 1997
B) an African American person in 1962
C) an Asian American person in a wheelchair in 1989
D) a 75-year-old white person in 1963
133) Which kind of discrimination is NOT prohibited under federal law?
A) discrimination against gays and lesbians
B) discrimination against Muslims
C) discrimination against people from the Middle East
D) discrimination against women or men
134) Which problems are women LEAST likely to face in today’s workplace?
A) a gender pay gap
B) being outnumbered in the workplace
C) career interruptions due to childbirth
D) skepticism about whether they are qualified to do the job
135) Workforce diversity will be significantly affected in the next decade by ________.
A) increases in the teen worker population
B) the aging of the U.S. population
C) increases in the U.S. divorce rate
D) increases in U.S. birthrates
136) In global companies, a major cause of the line between work and nonwork getting blurred is
________.
A) employees needing to commute long distances
B) needing to communicate with overseas operations in different time zones
C) needing to communicate on a face-to-face basis with employees
D) employees needing to work on holidays
137) Which of the following is NOT a typical attempt by management to provide flexibility in
the workplace?
A) benefits for part-time employees
B) on-site day care
C) telecommuting
D) job sharing
138) Part-time, temporary, and contract workers who are available for hire on an as-needed basis
are known as ________.
A) consultants
B) core employees
C) summer employees
D) a contingent workforce
139) Managers hire contingent workers because they are ________ than permanent workers.
A) more loyal
B) more productive
C) more flexible
D) less costly
University (Scenario)
Gina is a dean at Polydor College, a school with almost 6,000 students. In her daily activities,
she has to deal with problems that involve students, faculty, curriculum, budgets, and a variety of
other things.
Among the problems Gina needs to deal with are complaints from students that the Physics
Department has only one faculty member who is a woman and one who is a member of a
minority group. Gina has been meeting with the department chair to address this problem.
Gina recognizes that students and parents pay a lot of money to attend the university, so when
large and small problems arise Gina wants them dealt with effectively. She has installed a 24-
hour “Hassle Line” with highly trained people to answer questions and solve problems. She
hopes to have her Hassle Line employees function within a customer responsive culture.
140) Gina sees her school’s greatest opportunity to increase enrollment in prospective students
who are good at multitasking and are good with technology. What term describes these
prospective students?
A) Baby Boomers
B) Gen Yers
C) Gen Xers
D) Gen Zers
141) In the Physics department, which choice best characterizes the problem Gina needs to work
on?
A) workforce diversity
B) entrepreneurship
C) customer service
D) work process engineering
142) Gina’s Hassle Line fields a call in which a work-study student is complaining that he is
being discriminated against because he is a transgender person. What should Gina do?
A) contact the federal justice department
B) report the incident to the federal Civil Rights commission
C) file a federal job discrimination suit
D) contact state and/or local authorities
143) Workplace diversity focuses on the differences between people, but not their similarities.
144) The U.S. workforce is now over 70 percent male.
145) Caterpillar is forced to have flexible work times because it deals with suppliers or
customers who may be 8 to 10 time zones away.
146) Today’s younger workers tend to give family a higher priority than their jobs.
147) It is predicted that contingent workers will make up 40 percent of the workforce by the end
of the decade.
148) Managers should expect contingent workers and core employees to be equally committed to
the organization’s goals.
149) In a short essay, discuss how telecommuting capabilities have changed the manager’s job.