112) In a short essay, identify and discuss the leadership requirements for successful value chain
management.
113) In a short essay, identify and explain the three main human resource requirements for value
chain management.
114) In a short essay, explain how organizational barriers can be an obstacle to effective
management of a value chain.
115) In a short essay, explain how cultural attitudes can be an obstacle to effective management
of a value chain.
116) In a short essay, explain how required capabilities can be an obstacle to effective
management of a value chain.
117) In a short essay, explain how people can be an obstacle to effective management of a value
chain.
118) One of the biggest obstacles to successful value chain management on the organizational
level is an organization that ________.
A) shares information
B) refuses to share information
C) insists on shaking up the status quo
D) collaborates
119) Value chains that ________ information technology infrastructure often have problems
coordinating and collaborating.
A) share the same
B) fail to share compatible
C) purchase up-to-date
D) provide their own
120) Managers who are carrying out value chain management invest ________ than managers of
conventional organizations.
A) less time and energy
B) more time and energy
C) more of their own money
D) more of the company’s money
121) A device with e-enabled maintenance control saves money by doing this when it
malfunctions or needs maintenance.
A) fixing itself
B) alerting others with e-messages
C) self-destructing
D) sounding an alarm
122) In today’s manufacturing operations, managers often monitor capacity, order status, and
product quality ________ made.
A) before the product is
B) while the product is being
C) after the product is
D) both before and after the product is
123) Apple’s problems with the battery of the highly successful iPod show how important
________ is for a product.
A) efficiency
B) design
C) quality
D) productivity
124) In evaluating quality, the performance of a product is measured in ________.
A) how the product looks and feels
B) how well the product operates
C) how long it takes the product’s operation to deteriorate
D) what special characteristics a product has
125) Courtesy and timeliness are measures of ________.
A) product quality
B) service quality
C) product appeal
D) service cost
126) A high-quality product that doesn’t break down and doesn’t suffer from significant
performance deterioration over a long period of time is said to have ________.
A) conformance
B) aesthetics
C) features
D) durability
127) Durability and features are measures of ________.
A) product quality
B) service quality
C) product value
D) service value
128) High-quality service that gives customers an experience that doesn’t vary from time to time
is called ________.
A) convenience
B) accuracy
C) completeness
D) consistency
129) A product such as an iPhone that has a design that is appealing to customers is said to have
good ________.
A) durability
B) aesthetics
C) features
D) conformance
130) High-quality service that gives customers a cheerful and helpful experience is called
________.
A) consistency
B) accuracy
C) courtesy
D) convenience
131) When a customer service customer gets frustrated from being put on hold during a service
call for 30 minutes, the company is having problems with which service quality dimension?
A) timeliness
B) consistency
C) convenience
D) courtesy
132) Northrup Grumman Corporation empowers employees to ________ about products
throughout the manufacturing process as a means of monitoring quality.
A) accept decisions
B) reject decisions
C) make accept/reject decisions
D) obey decisions
133) ISO 9000 is a series of standards that ensure that products ________.
A) are of minimal quality
B) conform to customer requirements
C) conform to industry rules
D) exceed government requirements
134) In the Six Sigma system, this is the highest level of quality.
A) Zero Sigma
B) One Sigma
C) Four Sigma
D) Six Sigma
135) Each work activity in a Gantt chart is represented by two horizontal bars that identify the
________.
A) goal and the date
B) the date and the manager’s name
C) goal and actual progress
D) actual progress and manager’s name
136) To find out how many activities are taking place at a given time in a Gantt chart, ________.
A) read across a single row
B) read down a single column
C) count the total number of bars
D) count the total number of actual progress bars
137) A load chart is a ________ that schedules capacity by ________.
A) graph; activity
B) PERT; workstation
C) modified Gantt chart; workstation
D) modified Gantt chart; activity
138) The critical path in a PERT is the ________ sequence of events that is required to complete
the project in the ________ period of time.
A) longest; longest
B) shortest; shortest
C) longest; shortest
D) shortest; longest
139) In PERT, the time difference between the critical path and any other path is called
________.
A) slack time
B) critical time
C) network time
D) lost time
140) One place in which technology has little impact is the fast-food restaurant business.
141) Many experts believe that for firms to compete globally they must focus solely on the
quantity of production and reducing costs.
142) Product quality and service quality are two different things.
143) ISO 9000 certification provides proof that a quality operations system is in place in a
facility.
144) In the Six Sigma system, the higher the sigma value, the greater number of defects you
would expect from a product.
145) To find the planned duration of a project on a Gantt chart, simply look at the width of the
bar that represents actual progress.
146) A load chart can tell you how many workers are busy at a given point in time.
147) The critical path in a PERT network is the least time-consuming sequence required to
complete a project in the shortest period of time.
148) In a short essay, define and discuss quality control in an organization.
149) In a short essay, define the practice of project management and explain why many
organizations are turning to this approach.
150) In a short essay, explain the difference between a Gantt chart and a load chart, identifying
possible uses for each tool.
151) In a short essay, identify and explain the first three steps in developing a PERT network.
152) In a short essay, identify and explain the final two steps in developing a PERT network.
153) In a short essay, discuss technology’s role in manufacturing.