Fundamentals of Management, 10e (Robbins)
Chapter 1a History Module
1) Henry Ford’s statement that “History is more or less bunk” is best refuted by which of the
following statements?
A) History has been shown to be 100 percent accurate.
B) History can put current activities in perspective.
C) Historical facts are seldom proven to be wrong.
D) People who write history always have an agenda.
2) The best evidence that managers must have guided the construction of the Egyptian pyramids
is ________.
A) how long ago they were built
B) the fact that they were built by hand
C) their sheer size
D) their majestic beauty
3) How many workers were involved in building a single Egyptian pyramid?
A) millions
B) tens of millions
C) about 50,000
D) about 100,000
4) Proof that the pyramids were well-managed projects can be seen in the fact that they
________.
A) are famous the world over
B) are unique
C) have lasted thousands of years
D) were built in a desert land
5) Getting 100,000 workers to work together to build an enormous pyramid is evidence of which
management function?
A) planning
B) organizing
C) monitoring
D) budgeting
6) Successfully designing a 450-foot-tall pyramid is primarily evidence of which management
function?
A) planning
B) organizing
C) monitoring
D) leading
7) Making sure that a pyramid is built on time and according to plan is evidence of which
management function?
A) planning
B) organizing
C) monitoring
D) leading
8) Convincing the ministers who controlled money and resources in ancient Egypt that building a
pyramid was worth the effort is evidence of which management function?
A) planning
B) organizing
C) monitoring
D) leading
9) The shipbuilding facility in fifteenth-century Venice resembled ________.
A) an auto assembly line
B) how Silicon Valley workers design new software
C) how handmade sweaters are knitted
D) how a chef makes a superb pasta dish
10) The “floating assembly line” in Venice operated ________.
A) centuries before the Industrial Revolution
B) during the Industrial Revolution
C) shortly after the Industrial Revolution
D) long after the Industrial Revolution
11) Evidence that managers in the fifteenth-century Venetian shipbuilding facility were
interested in job satisfaction is best shown by which of the following?
A) inventory systems
B) warehouses for materials
C) wine breaks for employees
D) an accounting system
12) Evidence that managers in the fifteenth-century Venetian shipbuilding facility were
interested in controlling costs is best shown by which of the following?
A) inventory systems
B) warehouses for materials
C) wine breaks for employees
D) an accounting system
13) Evidence that managers in the fifteenth-century Venetian shipbuilding facility were
interested in keeping track of materials is best shown by which of the following?
A) an accounting system
B) an assembly line
C) an inventory system
D) wine breaks for employees
14) The Industrial Revolution is largely credited with ushering in the birth of ________.
A) the corporation
B) fair pay for workers
C) craftsmanship
D) fair treatment for workers
15) Industrial Revolution factories needed accurate demand forecasts to avoid making ________
products.
A) too few
B) too many
C) too many or too few
D) too large or too small
16) The Industrial Revolution made ________ necessary for manufacturing organization’s
success for the first time in history.
A) decentralization
B) customer satisfaction
C) product demand
D) management
17) The most important pre-twentieth century development in management was the ________.
A) Industrial Revolution
B) personal computer
C) building of the Brooklyn Bridge
D) American Revolution
18) The size and scope of Industrial Revolution factories made such things as ________
necessary for companies.
A) materials
B) hierarchical organization
C) supplies
D) revenues and costs
19) What we call job specialization today was termed this in the eighteenth century.
A) hierarchy
B) job sharing
C) division of work
D) division of labor
20) ________ was a strong proponent of division of labor.
A) Max Weber
B) Frederick W. Taylor
C) Adam Smith
D) Henry Gantt
21) Early proponents of division of labor made claims that it could dramatically ________.
A) improve employee morale
B) increase sales
C) increase quality
D) increase productivity
22) Real world studies have shown that division of labor ________.
A) results in dramatic, permanent productivity increases
B) has drawbacks
C) has no drawbacks
D) works only in very small organizations
23) Adam Smith’s Wealth of Nations was first published in the same ________ as the
Declaration of Independence.
A) city
B) year
C) publishing house
D) country
24) Job specialization entails breaking down a complex job into ________.
A) five key components
B) broad general categories
C) simple, narrow repetitive tasks
D) nonrepeating tasks
25) Frederick W. Taylor is most closely associated with which of the following?
A) general administrative theory
B) time-and-motion studies
C) idealistic workplace
D) scientific management
26) Max Weber helped ________.
A) develop the idea of the idealistic workplace
B) develop general administrative theory
C) develop scientific management
D) carry out time-and-motion studies
27) ________ is the originator of the Principles of Management.
A) Henri Fayol
B) Max Weber
C) Hugo Munsterberg
D) Henry Gantt
28) Frank and Lillian Gilbreth were best known in management circles for ________.
A) time-and-motion studies
B) industrial psychology
C) the Fourteen Principles of Management
D) scientific management
29) Henry Gantt developed graphical methods to help managers with ________ problems.
A) discipline
B) scheduling
C) leadership
D) decision-making
30) Cheaper by the Dozen is a book about this topic.
A) efficiency in bulk buying
B) life in a large family
C) the rise of Japanese manufacturing
D) the theory of pricing
31) According to Henri Fayol, the principle of ________ gives managers the right to give orders.
A) discipline
B) centralization
C) order
D) authority
32) According to Henri Fayol, the principle of ________ requires employees to respect the rules
of their organization.
A) equity
B) remuneration
C) discipline
D) order
33) Fayol’s principle of ________ states that an employee in an organization should answer to
only one superior.
A) authority
B) unity of command
C) equity
D) centralization
34) Fayol’s principle of ________ states that employees in an organization should be fairly
compensated for their labor.
A) remuneration
B) discipline
C) authority
D) unity of command
35) Fayol’s principle of ________ refers to how extensively employees participate in decision
making in an organization.
A) division of labor
B) centralization
C) order
D) equity
36) Fayol’s principle of ________ refers to how extensively employees participate in decision
making.
A) discipline
B) remuneration
C) initiative
D) authority
37) Fayol’s principle of ________ refers to how to build harmony and unity in an organization.
A) centralization
B) equity
C) order
D) esprit de corps
38) Max Weber felt this was an ideal form of organization.
A) a democracy
B) a work group
C) a bureaucracy
D) a meritocracy
39) Robert Owen tried to develop ________ to improve the workplace conditions in factories.
A) managerial scheduling methods
B) what he termed the idealistic workplace
C) general administrative theory
D) industrial psychology
40) What inspired Robert Owen to devote efforts into creating a safer workplace?
A) possible profit from factories
B) articles in the newspaper
C) deplorable factory conditions
D) greedy factory owners
41) Robert Owen, Mary Parker Follett, and Hugo Munsterberg wrote extensively about how
important ________ to an organization’s success.
A) people are
B) top-level managers are
C) resources are
D) financial backing is
42) ________ felt that managers could learn how to motivate workers better by studying basic
human behavior.
A) Mary Parker Follett
B) Hugo Munsterberg
C) Robert Owen
D) Douglas McGregor
43) Mary Parker Follett’s work was devoted to identifying differences in the way individuals
behaved when they were ________.
A) under stress
B) discriminated against
C) lacking in resources
D) in groups
44) Hugo Munsterberg suggested that psychological tests could be helpful in ________ for an
organization.
A) finding customers
B) selecting employees
C) firing employees
D) selecting advertisements
45) Mary Parker Follett felt that an organization functioned best when employees had a strong
sense of this.
A) individual independence
B) group ethic
C) autonomy
D) self-confidence
46) A good model for Mary Parker Follett’s view of a successful organization might be
________.
A) a movie theater audience
B) a state legislature
C) a beehive
D) a college classroom
47) The organizers of the Hawthorne studies expected worker productivity to be proportional to
________ in the factory.
A) light intensity levels
B) pay rates
C) temperature levels
D) noise levels
48) The Hawthorne studies engineers found that brighter light levels in the factory ________
productivity.
A) dramatically increased
B) had no consistent effect on
C) decreased
D) slightly increased
49) This was one of the conclusions of the Hawthorne studies engineers.
A) Group pressure can affect individual productivity.
B) Group pressure has no effect on individual productivity.
C) Light levels can affect individual productivity.
D) Noise levels can affect individual productivity.
50) From the Hawthorne studies’ results, you might predict that the performance of a poor
performing individual might ________ when he or she joins a high performing group.
A) increase
B) decrease
C) not change
D) become erratic
51) A conclusion that engineers from the Hawthorne studies made was that people behave
________ when they are being observed.
A) differently
B) consistently
C) naturally
D) comfortably
52) Prior to the Hawthorne studies, managers paid little attention to the role of ________ in
making decisions.
A) productivity
B) human behavior
C) efficiency
D) cost control
53) Organizational behavior (OB) uses ________ experiments to find out how and why people
behave in certain ways.
A) nontheoretical
B) animal
C) laboratory
D) empirical
54) A manager might turn to organizational behavior research when he or she has problems
________.
A) controlling costs
B) with budgets
C) with scheduling
D) building employee trust
55) Which of the following is NOT a topic that is addressed by organizational behavior research?
A) motivation
B) managing conflict
C) demand forecasts
D) establishing trust
56) Which of the following is most closely associated with making the workplace more humane?
A) the classical approaches
B) the human relations movement
C) the Hawthorne studies
D) the general administrative theory
57) Which person was best known for developing the hierarchy of needs theory?
A) Elton Mayo
B) Abraham Maslow
C) Hugo Munsterberg
D) Douglas McGregor
58) Maslow felt that once a need was satisfied, it ________.
A) made people very happy
B) motivated people strongly to maintain the need
C) made people lazy
D) stopped being a motivating factor for people
59) Which person was best known for developing Theory X and Theory Y?
A) Douglas McGregor
B) Abraham Maslow
C) Robert Owen
D) Elton Mayo
60) A problem with the theories of both Maslow and McGregor is that they ________.
A) made no intuitive sense
B) focused exclusively on fear as a motivating factor
C) were never questioned by researchers
D) were never supported by empirical research