105) Which of the following is NOT a common way in which corporate cultures are transmitted
to employees?
A) stories
B) informal rituals
C) formal culture meetings
D) symbols
106) Southwest Airlines, which is an industry leader in providing benefits and the way it treats
employees, is an example of which of the following dimensions of organizational culture?
A) member identity
B) people focus
C) risk tolerance
D) conflict tolerance
107) A regularly scheduled morning meeting of employees would be an example of this method
of transmitting organizational culture.
A) Language
B) Artifacts
C) Corporate rituals
D) Stories
108) The original source of an organization’s culture usually reflects the vision and attitudes of
________.
A) the current president or CEO of the organization
B) the organization’s original employees
C) contemporaries who are admired by the organization
D) the organization’s founders
109) Apple, which lives and breathes new product development, emphasizes which dimension of
organizational culture?
A) member identity
B) innovation
C) people focus
D) conflict tolerance
110) All of the following show why corporate rituals can be valuable in a corporate culture
EXCEPT ________.
A) rituals help initiate new employees into the culture
B) rituals reinforce corporate values
C) rituals symbolize key ideas that are important in the culture
D) rituals intimidate and silence critics of the corporate culture
111) What is the implicit message in a story like the tale of the Post-it® note and Art Fry?
A) Your problems are not as difficult as the problems that Art Fry faced so you shouldn’t
complain.
B) You can solve your problems in novel and creative ways just like Art Fry.
C) Your problems are much harder than the problems that Art Fry faced, but the tools you have
to solve them are much better.
D) Your problems are not like the problems that Art Fry faced so you can’t solve them in the
same way.
112) How is a corporate ritual different from a corporate story or legend?
A) A ritual does not attempt to teach a specific lesson while a story or legend does.
B) A story or legend does not attempt to teach a specific lesson while a ritual does.
C) A ritual is not to be taken seriously while a story or legend is.
D) A story or legend is not to be taken seriously while a ritual is.
113) How might a manager at WorldNow, a technology company that manufactures innovative
oil drilling solutions, use its drill to motivate employees?
A) by saying that if employees don’t work hard, company rivals will “drill” WorldNow
B) by saying that if employees work hard, WorldNow will be able to “drill” its competitors
C) by saying that like an electric drill that can work all day without quitting, employees need to
be persistent
D) by saying that to solve a tough problem, employees need to “drill” down to the truth of the
situation
114) A company’s organizational culture refers to a system of shared political beliefs.
115) Employees learn organizational culture by reading official organization documents and
histories.
116) An organization’s founder has little influence on its culture.
117) Using special language and unique terms to describe things is part of how culture is
communicated.
118) How employees dress has nothing to do with an organization’s culture.
119) Corporate rituals are repetitive sequences of activities that express and reinforce important
organizational values and goals.
120) In a short essay, describe how an organization obtains its culture and give an example.
121) In a short essay, give an example of how an organizational story can have an impact on the
organization itself.
122) Organizational culture affects managers in two main ways: 1) its effect on what employees
do and how they behave and 2) ________.
A) the benefits and rewards established by the founder
B) its effect on organizational structure
C) its effect on what managers do
D) the communication pattern between organizational members
123) When rating how deeply held values are within an organization, culture is ranked from
________ to ________.
A) strong; weak
B) long-term; short-term
C) deep; shallow
D) static; dynamic
124) Which of the following most accurately reflects the difference between strong cultures and
weak cultures?
A) Strong cultures tend to encourage employee innovation, while weak cultures do not.
B) Weak cultures are found in most successful organizations, whereas strong cultures are
relatively rare.
C) Strong cultures have less of an influence on employee behavior than do weak cultures.
D) Company values are more deeply held and widely shared in strong cultures than in weak
cultures.
125) What determines whether an organization has a strong culture or a weak culture?
A) how much employees are compensated for their efforts and whether they think their
compensation is fair
B) how much employees accept the organization’s key values and are committed to those values
C) whether or not employees feel that the organization is ethical
D) how fairly employees feel that they are being treated
126) Which kind of culture most affects the way managers plan?
A) A weak organizational culture gives managers the freedom to make their own decisions.
B) A strong organizational culture gives managers the freedom to make their own decisions
independent of organizational values.
C) A strong organizational culture helps guide the way managers plan.
D) A weak organizational culture helps guide the way managers plan.
127) Which of the following statements about organizational culture is correct?
A) An organization with a weak culture would need fewer written rules and regulations to
conduct business than a strong culture.
B) An organization with a strong culture would need more written rules and regulations to
conduct business than a weak culture.
C) An organization with a strong culture would need fewer written rules and regulations to
conduct business than a weak culture.
D) Both weak and strong organizational cultures need as many written rules and regulations to
conduct business as possible.
128) How does the Apache Corp. communicate its attitude toward risk taking to its employees?
A) through actions that reward risk taking and initiative
B) through actions that discourage risk taking and initiative
C) through written policies and rules that reward risk taking and initiative
D) through written policies and rules that discourage risk taking and initiative
129) Which kind of organizational culture do the following values describe?
1. Don’t be lazy or sloppy.
2. It’s better to try a good idea and fail then to stick with a bad idea.
3. When you think your product is perfect, go back and try to make it better.
A) a company that values innovation more than quality
B) an innovative, risk-taking company that has high standards
C) a company that values quality more than innovation
D) a conservative, risk-averse company that has high standards
130) Which of the following will a “ready-aim-fire” culture tend to do with plans for building a
new factory?
A) carefully study the plans before building
B) get the building process underway before the plans are finished in order to avoid possible
objections to expansion
C) briefly study the plans before building
D) carry out the planning and building process simultaneously to make sure that the plans are
updated continuously
131) Which company would be best suited to a “ready-aim-fire” culture?
A) a chocolate bar company that has made the same successful products for decades
B) a pharmaceutical company that is searching for a new way to prevent obesity
C) a cell phone company that is seeking to gain market share
D) a camera company that is worried that cell phones are taking over its business
132) Which company would be best suited to a “ready-fire-aim” culture?
A) a chocolate bar company that has made the same successful products for decades
B) a pharmaceutical company that is searching for a new way to prevent obesity
C) a cell phone company that is seeking to gain market share
D) a camera company that is worried that cell phones are taking over its business
133) Which managerial planning decision is most affected by organizational culture?
A) the degree of risk that plans contain
B) how much autonomy employees should have
C) how to implement the best leadership styles
D) how much to empower employees
134) Which managerial controlling decision is most affected by organizational culture?
A) how to improve employee job satisfaction
B) how much environmental scanning should be done
C) how much to empower employees
D) how to deal with sexual harassment
135) Which managerial organizing decision is most affected by organizational culture?
A) how much environmental scanning should be done
B) how to deal with employee disagreements
C) how to structure employee evaluations
D) whether workers should work individually or in teams
136) Which managerial organizing decision is most affected by organizational culture?
A) the amount of autonomy that employees should have
B) how much environmental scanning should be done
C) the amount of risk that is acceptable
D) how to structure employee evaluations
137) Strong organizational culture can eliminate the need for rules and regulations.
138) In a ready-aim-fire culture, managers are more likely to carefully study a problem before
making a decision.
139) Strong cultures make a manager’s job easy because all organizational policies, practices,
and traditions are provided in writing for easy reference.
140) In a ready-fire-aim culture, managers will endlessly analyze a situation before taking action.
141) Organizational culture largely determines how much risk members of an organization will
take.
142) In a short essay, describe the difference between a strong and a weak organizational culture
and how both affect organizational behavior.
143) Write a series of rules that a company could use to encourage its employees to be risk-
takers and innovators.