104) A balanced scorecard approach creates goals in four key performance areas and assesses
________.
A) whether the majority of them are met
B) whether all four goals are met
C) whether financial goals exceed the other goals
D) which goals are exceeded
105) The key to feedforward controls is taking action while the problem is occurring.
106) A spell-checker that corrects words as you type in a word processing program is an example
of feedforward control.
107) Direct supervision is the best-known form of concurrent control.
108) A GPS that tells you that you are making a wrong turn is an example of concurrent control.
109) A major advantage of feedforward control is that it increases employee motivation.
110) The major drawback of feedback control is that by the time the manager has the
information, the problem has already occurred.
111) Liquidity compares the total amount of debt a company has to its total assets.
112) The acid test compares the difference between current assets and inventories to current
liabilities.
113) Return on investment compares net profit after taxes to total sales.
114) Profitability ratios are a traditional way for a company to measure success.
115) Budgets can be effective tools for both planning and controlling.
116) A management information system (MIS) focuses on providing managers with the raw data
that pertains to the organization.
117) Firewalls, data backup, and encryption help prevent security breaches in organizations.
118) A balanced scorecard with respect to organizational performance includes areas that are
customer-oriented and growth-oriented, not financially-oriented.
119) A scorecard with respect to organizational performance should always focus on all four
performance areas equally.
120) In a short essay, describe feedforward control and give an example of its use.
121) In a short essay, describe concurrent control and give an example of its use.
122) In a short essay, describe feedback control and give an example of its use.
123) In a short essay, explain how global companies compare to domestic companies with
respect to controlling workers.
124) In which country would highly centralized decision making be more likely to be prevalent?
A) Mexico
B) Scotland
C) Japan
D) Australia
125) Direct supervision as a basic means of control is much more common in ________
A) small countries
B) democracies
C) more technologically advanced countries
D) less technologically advanced countries
126) When comparing Mexico to Scotland, you would expect Scottish workers to have
________.
A) lower labor cost per worker
B) higher labor cost per worker
C) more satisfaction
D) worse working conditions
127) Which statement about employee privacy is correct?
A) Employers have a legal right to monitor on-the-job employee phone calls.
B) Employers have no legal right to monitor on-the-job employee phone calls.
C) Employers have the legal right to monitor all employee phone calls.
D) Employers do not have the right to monitor any employee phone calls.
128) Which of the following employer practices is NOT legal?
A) reading employee email
B) monitoring employees in a bathroom
C) tracking an employee’s whereabouts in the workplace
D) monitoring an employee’s personal home computer
129) Of the following choices, this is the most common reason for companies firing employees.
A) misuse of office phones
B) inappropriate computer use
C) watching online video
D) leaking company secrets
130) This has proved to be very helpful in establishing culpability in sexual harassment cases.
A) monitoring phone calls
B) monitoring emails
C) monitoring employee whereabouts
D) monitoring Internet use
131) What fraction of U.S. employees do personal website surfing every day?
A) less than one-quarter
B) slightly less than half
C) more than half
D) almost all
132) Annual losses from organizational theft and fraud amount to about ________ per worker.
A) $500
B) $2500
C) $4500
D) $6000
133) An effective feedforward strategy for dealing with employee theft is ________.
A) screen workers before they are hired
B) openly state the real costs of stealing
C) have managers set good examples
D) hire professional investigators
134) An effective concurrent strategy for dealing with employee theft of supplies and equipment
is ________.
A) establish theft policies
B) redesign all control measures
C) “lock-out” options on electronic devices
D) video surveillance
135) All of the following are common rationalizations that workers use to justify workplace theft
EXCEPT ________.
A) “Everyone does it.”
B) “They’ll never miss it.”
C) “I deserve this.”
D) “I owe money from gambling.”
136) In any given week, about ________ workers are attacked by coworkers or former
coworkers and seriously injured in the United States.
A) 1 percent of all
B) 10
C) 25
D) 100
137) Workplace violence is most likely to occur in ________.
A) open organic workplaces
B) functional workplaces
C) dysfunctional workplaces
D) both functional or dysfunctional workplaces–violence shows no pattern
138) Management of a global company often relies on highly formalized reports as controls for
distant operations.
139) Control measures in two different locations in different parts of the world are always
comparable.
140) Employers have the legal right to read personal email of employees if it is sent on a
company computer.
141) Employee theft amounts to less than $450 annually per worker in the United States.
142) Workplace violence, in all its many forms, affects around 250,000 U.S. workers each year.
143) A rigid, militaristic, high-pressure workplace that includes intimidation is likely to be a
dysfunctional work environment.
144) In a short essay, describe workplace privacy concerns for managers today. What are
managers doing to control this issue?
145) In a short essay, explain why employers feel the need to monitor employee behavior.
146) In a short essay, describe one feedforward, one concurrent, and one feedback method for
controlling employee theft.