65) Value in a value chain management system is determined by managers.
66) The manufacturer is the most powerful part of the value chain because it adds more value
than the other parts.
67) Value chain management is externally oriented.
68) Value chain management is efficiency oriented.
69) Productivity is not important to value chain management.
70) In a short essay, define value and explain how it is obtained.
71) In a short essay, explain what a value chain is.
72) In a short essay, explain what value chain management is.
73) A business model is ________.
A) a competitor that a company seeks to emulate
B) a strategic design for how a company intends to make profit
C) a theoretical ideal that a company seeks to emulate
D) an unrelated organization whose practices a company seeks to emulate
74) The requirement for value chain management that involves being flexible and sharing
information is ________.
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) organizational processes
75) The requirement for value chain management that involves better product demand
forecasting information is ________.
A) leadership
B) organizational culture and attitudes
C) coordination and collaboration
D) organizational processes
76) The requirement for value chain management that is most closely associated with defining
and communicating expectations is ________.
A) coordination and collaboration
B) technology investment
C) organizational culture and attitudes
D) leadership
77) The requirement for value chain management that is most closely associated with trust is
________.
A) organizational culture and attitudes
B) technology investment
C) organizational processes
D) employees/human resources
78) The requirement for value chain management that includes an enterprise resource planning
(ERP) system to link all of an organization’s activities is ________.
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) leadership
79) The requirement for value chain management that is most closely associated with learning on
the job is ________.
A) employees/human resources
B) technology investment
C) coordination and collaboration
D) organizational processes
80) An especially difficult part of the coordination and collaboration requirement for successful
value chain management is identifying things that ________.
A) you value but customers may not value
B) customers value but you may not value
C) both you and customers value
D) you value but do not add value to the value chain
81) Dell uses ________ to coordinate suppliers, customers, and its own employees to stay on top
of orders that come in.
A) frequent telephone calls
B) an enterprise resource planning system
C) email
D) Facebook and Twitter
82) Organizational processes in value chain management organizations need to eliminate
________.
A) nonvalue-adding activities
B) demand forecasting
C) ties between customers and suppliers
D) organizational core competencies
83) In organizations such as Saint-Gobain Performance Plastics, ________ are brought together
to work on the company’s premises.
A) customers and company employees
B) current and retired employees
C) competitors and customers
D) customers and suppliers
84) Implementation of a value chain should be driven by ________.
A) technology
B) customers
C) employees
D) management
85) One key measurement that managers in value chain management companies strive to make is
an accurate ________.
A) supply forecast
B) weather forecast
C) demand forecast
D) production forecast
86) One of the most important things a leader can do in a value chain management company is
________.
A) provide a good role model
B) show a positive attitude
C) be friendly with employees
D) clearly express expectations
87) American Standard improved the quality of its value chain by getting rid of partners who
________.
A) could not work on holidays
B) could not meet expectations
C) were not in the bath and kitchen business
D) were not suppliers
88) This is the most important resource in any value chain.
A) employees
B) raw materials
C) capital
D) technology
89) Above all, jobs and job design in a value chain management company must be ________.
A) flexible
B) high paying
C) strictly defined and not likely to change
D) completely undefined
90) The key to any job in a successful value chain is that it ________.
A) is well defined and easy to carry out
B) best helps the chain create customer value
C) is maximally efficient
D) saves time and money
91) Workers in a value chain management company need to be ready to ________ at any time.
A) work in dangerous conditions
B) learn new job skills
C) compete with coworkers
D) lose their jobs
92) Because the nature of jobs can change quickly, value chain management companies often
need to make a significant investment in ________.
A) heavy equipment
B) market research
C) light equipment
D) job training
93) Organizational culture and attitudes are shared by ________ value chain partners.
A) external
B) internal
C) both internal and external
D) customers and external
94) In order for a value chain to function successfully, different partners in the chain must
________.
A) have trust in one another
B) compete with one another
C) distrust one another
D) like one another
95) Attitudes that value collaborating, openness, and mutual respect are requirements for
________.
A) all value chain management companies
B) all companies
C) all value chain management companies that use a “sharing” style
D) some, but not all, value chain management companies
96) When ________ exist(s) in a value chain, partners will be extremely reluctant to share
information.
A) sophisticated technological infrastructure doesn’t
B) sophisticated technological infrastructure
C) trust doesn’t
D) trust
97) ________ can lead to a value chain management company suffering losses of intellectual
property.
A) Not enough trust
B) Too much trust
C) Not enough diversity
D) Too much diversity
98) Some organizations erroneously feel that they ________ when they collaborate with a
variety of value chain partners.
A) lose control of their destiny
B) gain control of their destiny
C) change their destiny
D) control the destiny of other partners
99) In many value chains, an organization must have the ability to educate ________.
A) internal partners only
B) external partners only
C) only its own employees
D) both internal and external partners
100) The customer is part of the value chain in value chain management.
101) Customers played a role in IKEA’s success by being willing to pay higher prices for high-
quality furniture.
102) Sharing information is part of the coordination and collaboration requirement for successful
value chain management.
103) Organizational processes in value chain management refer to how work is done.
104) In value chain management, activities are eliminated from the organizational process if they
do not add value to the process.
105) The goal of value chain management is to meet, but never to exceed, the needs and desires
of customers.
106) Value in value chain management is driven mainly by middle management, while top
management is responsible for goals and strategy.
107) Being rigorous about expectations is a key part of leadership in value chain management.
108) Employees in a value chain management organization must be flexible.
109) Trust is so important in value chain management that proponents of the system say you can
never have too much trust.
110) Partners in a value chain management system need to be able to both learn from and
educate other partners in the value chain.
111) In a short essay, describe the coordination and collaboration that is necessary for successful
value chain management.