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Business Communication Essentials, 8e (Bovee/Thill) Appendix A Format and Layout of Business Documents 1) The quality of paper is measured by A) length and width. B) weight and cotton content. C) color and texture. D) style of letterhead and corporate […]

Business Communication Essentials, 8e (Bovee/Thill) Appendix B Documentation of Report Sources 1) The Chicago humanities documentation style requires you to use A) the author-date system. B) the author-page number system. C) footnotes or endnotes. D) full citations within the text […]

Business Communication Essentials, 8e (Bovee/Thill) Appendix C Correction Symbols 1) When “Log” is noted on a piece of work, what is the flaw in the work? A) A word is misspelled. B) There is an incorrect citation. C) There is […]

Changes and Improvements in the Eighth Edition Copyright © 2018 Pearson Education, Inc. 1 CHANGES AND IMPROVEMENTS IN THE 8TH EDITION Significant Content Additions and Upgrades This edition offers a variety of new and updated features (please see the detailed […]

Course Planning Guide COURSE PLANNING GUIDE Although Business Communication Essentials, Sixth Edition follows a traditional sequence of topics, it is structured so that you can address them in the order that best suits your needs. For instance, if you want […]

Focusing on negative messages (Option B) 1. Opening hook: For a touch of drama, you can build this lesson around a real or imagined crisis scenario for a company. This could involve an environmental disaster, product tampering, a data privacy […]

Learning Objectives The objectives for this lesson encompass the learning objectives from Chapters 4 and 5. To compress the material to fit your available class time, you can emphasize particular objectives based on your course goals and student skill levels. […]

LESSON PLAN FOUNDATIONS FOR BUSINESS COMMUNICATION ESSENTIALS, 8TH EDITION These lesson plan foundations from the Bovée and Thill QuickSwitch textbook transition system are included here for your convenience. Each of the 10 lesson plan foundations covers roughly a week’s worth […]

Chapter 11 LO Question/Exercise Learning Experience Communication Task Medium/channel n/a 11-30 through 10-44 Improve Your Grammar, Mechanics, and Usage n/a n/a n/a 10-45 through 10-59 Improve Your Grammar, Mechanics, and Usage Revising Instructor choice n/a Level 3: Document Critique Improve […]

Online Communities and Resources for Business Communication Instructors 6 ONLINE COMMUNITIES AND RESOURCES FOR BUSINESS COMMUNICATION INSTRUCTORS As you grapple with large class sizes and heavy advising loads, we are constantly on the lookout for ways we can help you […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 1 Understanding Business Communication in Today’s Workplace 1) How does communication affect the leadership process? A) The higher in the organization one moves, the more employees, and therefore more possible communication issues. B) The […]

48) More than 65 percent of all Internet access occurs via mobile devices. Answer: FALSE Explanation: More than half of all Internet access occurs via mobile devices now, with smartphones making up most of that. Learning Obj: LO: 1.4: Outline […]

1: Professional Communication in Today’s Digital, Social, Mobile World 1-12 3. Mobile Communication. Ask students about their opinions on “radical connectivity.” As a generation that has grown up wired, they are likely very dependent on technology in general and mobile […]

1: Professional Communication in Today’s Digital, Social, Mobile World 1-1 CHAPTER 1: Professional Communication in Today’s Digital, Social, Mobile World CHAPTER SUMMARY Chapter 1 focuses on the importance and benefits of becoming an effective business communicator and highlights characteristics of […]

76) At the end of a meeting with those of other cultures, what habit can help ensure understanding? A) Clarifying what will happen next B) Being straightforward and direct C) Assuming the listener is less knowledgeable than you D) Using […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 10 Understanding and Planning Reports and Proposals 1) Which of the following offers data and other information in the report, without analysis or recommendation? A) Indirect reports B) Long reports C) Proposals D) Analytical […]

10: Understanding and Planning Reports and Proposals 10–14 or letters, and page jumps. For websites, they will need URLs, page titles, and access dates. (LO 10.2; AACSB: Written and oral communication) 10-14. Student responses will vary based on their topic […]

10: Understanding and Planning Reports and Proposals 10-1 CHAPTER 10: Understanding and Planning Reports and Proposals CHAPTER SUMMARY Chapter 10 introduces informational reports, analytical reports, and proposals. This chapter focuses primarily on Step 1, the planning step, of the three-step […]

43) Which of the following formats search terms for use on a broad range of search engines? A) Monitoring algorithms B) Online databases C) Boolean searches D) Enterprise search engines E) Metasearch engines Answer: E Explanation: Metasearch engines help overcome […]

71) Which of the following provide information that employees and managers use to take action and respond to changes? A) Informational reports B) Due diligence reports C) Planning proposals D) Feasibility reports E) Analytical reports Answer: A Explanation: Informational reports […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 11 Writing and Completing Reports and Proposals 1) When drafting a proposal, which of the following will first identify the problem you intend to solve or the opportunity you want to pursue? A) Background […]

75) Describe how organizations benefit from data visualization tools. Answer: Conventional charts and graphs are limited in several ways: Most types can show only a limited number of data points before becoming too cluttered to interpret, they often can’t show […]

45) Using visual parallelism through the use of color, shape, size, position or typeface is an example of what? A) Balance B) Simplicity C) Consistency D) Emphasis E) Convention Answer: C Explanation: Think of consistency as visual parallelism, similar to […]

11: Writing and Completing Reports and Proposals 11–13 11-4. Help your readers understand the significance of the visuals by referring to them before the readers encounter them. (LO 11.3; AACSB Tag: Written and oral communication) 11-5. Answers to starred discussion […]

11: Writing and Completing Reports and Proposals 11-1 CHAPTER 11: Writing and Completing Reports and Proposals CHAPTER SUMMARY Chapter 11 discusses Steps 2 and 3 of the three-step process for writing reports and proposals. The chapter begins with Step 2, […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 12 Developing Oral and Online Presentations 1) The first step in planning a presentation is what? A) Analyzing the situation B) Gathering information C) Selecting the channel D) Selecting the media E) Organizing the […]

12: Developing and Delivering Business Presentations 12-1 CHAPTER 12: Developing and Delivering Business Presentations CHAPTER SUMMARY Chapter 12 addresses how to plan, write, and complete oral and online presentations. Delivering effective presentations is an important part of the job for […]

12: Developing and Delivering Business Presentations 12–13 viewing. It is also important to avoid getting lost in the technology, and instead focus on getting the audience to receive, understand, and embrace your message. The Future of Communication: Holograms If you’ve […]

76) Practicing your presentation boosts your confidence, gives you a more professional demeanor, and lets you verify the operation of your visuals and equipment. Answer: TRUE Explanation: Practicing your presentation is essential. Practice boosts your confidence, gives you a more […]

48) Which of the following is a disadvantage of free-form slides? A) Free-form slides increase the amount of information in the text and the visual. B) Free-form slides are highly structured and rigid. C) Free-form slides do not identify priorities […]

13: Building Careers and Writing Résumés 13-1 CHAPTER 13: Building Careers and Writing Résumés CHAPTER SUMMARY Chapter 13 addresses searching for employment and creating effective résumés. Readers are introduced to concepts of self-assessment and understanding employers’ approach to the employment […]

13: Building Careers and Writing Résumés 13–13 OVERCOMING DIFFICULTIES STUDENTS OFTEN FACE Although the majority of your students may have been employed at some time, many in the class may not yet have work experience. Help students build a list […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 13 Building Careers and Writing Résumés 1) Many companies judge recruiting success based on quality of hire, which is a term that expresses what? A) A measure of how closely new employees meet the […]

45) Identify and discuss when to use each of the three main types of résumés. Answer: Although there are a number of ways to organize a résumé, most are some variation of chronological, functional, or a combination of the two. […]

75) Your Grade Point Average (GPA) does not have to be included on the résumé, or you can include just the GPA in your major field of study. Answer: TRUE Explanation: Whether you list your grade point average depends on […]

14: Applying and Interviewing for Employment 14-1 CHAPTER 14: Applying and Interviewing for Employment CHAPTER SUMMARY Chapter 14 focuses on how to prepare for and successfully complete job interviews. The chapter begins its focus on writing application letters. Next, students […]

14: Applying and Interviewing for Employment 14–16 14-4. Behavioral questions ask you to describe how you handled situations from your past. Situational questions ask you to explain how you would handle hypothetical situations. (LO 14.2; AACSB Tag: Written and oral […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 14 Applying and Interviewing for Employment 1) How long should you wait before following up on a résumé submission? A) One to two weeks after the close date B) Before the close date C) […]

45) When asked to tell the interviewer something about you, the best response would be to talk about what? A) Where you want to be five years from now B) What you liked and disliked about previous jobs or assignments […]

73) Which of the following would be a good final question during the interview process? A) Did I get the job? B) When can I expect an offer? C) When will a decision be made? D) How much does this […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 2 Collaboration, Interpersonal Communication, and Business Etiquette 1) Which of the following is the result of peer pressure that forces team members to go along with decisions they really don’t believe in? A) Hidden […]

2: Collaboration, Interpersonal Communication, and Business Etiquette Copyright © 2019 Pearson Education, Inc. 2-1 CHAPTER 2: Collaboration, Interpersonal Communication, and Business Etiquette CHAPTER SUMMARY Building on material presented in Chapter 1, this chapter focuses on improving interpersonal skills that are […]

46) At the end of a meeting, decisions and actions to be taken should be summarized and participants should understand and agree on the outcomes. Answer: TRUE Explanation: At the conclusion of a meeting, verify that the objectives have been […]

73) Touch is a nonverbal communication method that varies from culture to culture. When working in the United States, what might the best practice be regarding touching others in the workplace? A) Only use touch to convey warmth. B) Only […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 3 Planning Business Messages 1) Audiences are least likely to pay attention to ideas that are what? A) Concise B) Compelling C) Emotional D) Unexpected E) Complex Answer: E Explanation: After writing your first […]

47) During what part of the writing process does the writer ensure the accuracy of the information? A) Defining the purpose B) Developing an audience profile C) Gathering the information D) Uncovering the audience’s needs E) Providing required information Answer: […]

3: Planning Business Messages Copyright © 2019 Pearson Education, Inc. 3-1 CHAPTER 3: Planning Business Messages CHAPTER SUMMARY Chapter 3 introduces students to the first step in the three-step writing process: planning business messages. Students are guided through important planning […]

75) When referring to channel and medium, medium is the system used to deliver the message. Answer: FALSE Explanation: The medium is the form a message takes and the channel is the system used to deliver the message. The distinction […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 4 Writing Business Messages 1) Which of the following sentences best displays the “you” attitude? A) As soon as you tell us the size you want, we can ship your order. B) What size […]

73) To relate one thought to another, what writing technique should be used? A) Topic sentences B) Unified paragraphs C) Transitions D) Complex sentences E) Bullet points Answer: C Explanation: Transitions connect ideas by showing how one thought is related […]

46) Words that are broad and encompass a category of ideas are called what? A) Abstract words B) Concrete words C) Clichés D) Buzzwords E) Denotative words Answer: A Explanation: An abstract word expresses a concept, quality, or characteristic. Abstractions […]

4: Writing Business Messages Copyright © 2019 Pearson Education, Inc. 4-1 CHAPTER 4: Writing Business Messages CHAPTER SUMMARY This chapter addresses writing business messages, the second step of the three-step writing process. In addition, to help writers adapt messages to […]

47) Breaking up long sentences is an example of what type of proofreading? A) Revising for clarity B) Revising for conciseness C) Revising for tone D) Revising for organization E) Revising for readability Answer: A Explanation: To ensure clarity, look […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 5 Completing Business Messages 1) When proofreading, which of the following should be accomplished on the first round of proofreading? A) Spelling and grammar B) Overall tone C) Ensuring overall goals are accomplished D) […]

5: Completing Business Messages Copyright © 2019 Pearson Education, Inc. 5-1 CHAPTER 5: Completing Business Messages CHAPTER SUMMARY This chapter addresses completing business messages, the third step of the three-step writing process. This last step includes the tasks of revising, […]

74) The typeface used in a document can influence the tone of a message. Answer: TRUE Explanation: Typeface refers to the physical design of letters, numbers, and other text characters. (Font and typeface are often used interchangeably, although strictly speaking, […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 6 Crafting Messages for Digital Channels 1) How does social media best increase the power of stakeholders? A) By controlling the number of “likes” for a product B) By increasing the transparency of the […]

6: Crafting Message for Digital Channels 6-1 CHAPTER 6: Crafting Messages for Digital Channels CHAPTER SUMMARY Chapter 6 focuses on the digital channels used for business communication: social networks, content sharing sites, email, messaging, blogging and microblogging, and podcasting. Communicating […]

6: Crafting Message for Digital Channels 6-14 6-16. An email, IM, or text message might be acceptable media to send a message of condolence depending on the relationship you have with the receiver. A podcast and a blog would not […]

75) When incorporating blogs into a corporate social media stream, what role can blogs take in support of the media plan? A) Blogs can be used to limit information. B) Blogs can act as the hub for the multiple threads […]

48) Which of the following is best for private, short to medium length messages? A) Microblogs B) Instant messaging C) Podcasts D) Wikis E) Emails Answer: E Explanation: Email is still the best medium for many private, short- to medium-length […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 7 Writing Routine and Positive Messages 1) When developing a direct message, where should you make your main idea? A) In the closing paragraph B) At the beginning of the message C) After offering […]

56) Discuss strategies for writing letters for claims and adjustments. Answer: If you’re dissatisfied with a company’s product or service, you can opt to make a claim (a formal complaint) or request an adjustment (a settlement of a claim). In […]

Copyright © 2019 Pearson Education, Inc. 7-31. Message Strategies: Routine Requests The new online collaboration system seems poised to significantly improve work efficiency, productivity, and quality. I’m sure it was a mammoth task for your department to create and install […]

7: Writing Routine and Positive Messages 7-1 CHAPTER 7: Writing Routine and Positive Messages CHAPTER SUMMARY Chapter 7 focuses on writing effective routine messages by applying the three-step writing process that was introduced in Chapters 3, 4, and 5. For […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 8 Writing Negative Messages 1) Which of the following is not one of the five goals when delivering bad news? A) To bring new customers to your business B) To convey the bad news […]

46) When developing a statement of the bad news in an indirect formatted message, what techniques can be used to present the bad news as kindly and clearly as possible? Answer: After you’ve thoughtfully and logically established your reasons and […]

74) When preparing a written termination notice, the written document should be presented in person if possible. Answer: TRUE Explanation: Deliver the termination letter in person if at all possible. Arrange a meeting that will ensure privacy and freedom from […]

8: Writing Negative Messages 8-1 CHAPTER 8: Writing Negative Messages CHAPTER SUMMARY Chapter 8 focuses on writing effective negative messages by applying the three-step writing process introduced in Chapters 3, 4, and 5. Although communicating negative messages is not always […]

8: Writing Negative Messages 8-16 Your faucets show promise, but before we put them on our shelves in more than a thousand stores (and growing), we want to ensure that you’ll realize the success you expect. The panel believes that […]

Business Communication Essentials, 8e (Bovee/Thill) Chapter 9 Writing Persuasive Messages 1) Which of the following is an essential element of persuasive messages? A) Trust B) Marketing C) Sales D) Value E) Action Answer: A Explanation: Whether you’re trying to convince […]

48) The AIDA plan will work for direct as well as indirect message formats. Answer: TRUE Explanation: The AIDA model is tailor-made for using the indirect approach, allowing you to save your main idea for the action phase. However, it […]

78) Which of the following is the most effective way of handling audience objections when crafting a sales or marketing message? A) Emphasize the emotional benefit of the product. B) Identify the objections up front and address as many as […]

9: Writing Persuasive Messages 9-15 (LO 9.4; AACSB Tag: Written and oral communication) 9-29. Here are the problematic claims: 1. I am considered (By whom?) 2, 3, 4. The country’s foremost (Who judges which authority is “foremost,” and how is […]

9: Writing Persuasive Messages 9-1 CHAPTER 9: Writing Persuasive Messages CHAPTER SUMMARY Chapter 9 focuses on writing effective persuasive messages by applying the three-step writing process introduced in earlier chapters. The messages addressed in this chapter are often more suitable […]