Business Communication Essentials: Fundamental Skills for the Mobile-Digital-Social Workplace 8th Edition

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Appendix A Format and Layout of Business Documents 1) The quality of paper is measured by A) length and width. B) weight and cotton content. C)

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Appendix B Documentation of Report Sources 1) The Chicago humanities documentation style requires you to use A) the author-date system. B) the author-page number system. C)

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Appendix C Correction Symbols 1) When "Log" is noted on a piece of work, what is the flaw in the work? A) A word is misspelled.

Changes and Improvements in the Eighth Edition Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. 1 CHANGES AND IMPROVEMENTS IN THE 8TH EDITION Significant Content Additions and Upgrades This edition offers a variety of new and updated features (please see the detailed table

Course Planning Guide Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. COURSE PLANNING GUIDE Although Business Communication Essentials, Sixth Edition follows a traditional sequence of topics, it is structured so that you can address them in the order that best suits your

Focusing on negative messages (Option B) 1. Opening hook: For a touch of drama, you can build this lesson around a real or imagined crisis scenario for a company. This could involve an environmental disaster, product tampering, a data privacy calamity, or another event that involves significant risks to a

Learning Objectives The objectives for this lesson encompass the learning objectives from Chapters 4 and 5. To compress the material to fit your available class time, you can emphasize particular objectives based on your course goals and student skill levels. Here are the learning objectives for the two chapters, tagged

LESSON PLAN FOUNDATIONS FOR BUSINESS COMMUNICATION ESSENTIALS, 8TH EDITION These lesson plan foundations from the Bove and Thill QuickSwitch textbook transition system are included here for your convenience. Each of the 10 lesson plan foundations covers roughly a weeks worth of teaching material, and you can mix and match pieces

Chapter 11 LO Question/Exercise Learning Experience Communication Task Medium/channel n/a 11-30 through 10-44 Improve Your Grammar, Mechanics, and Usage n/a n/a n/a 10-45 through 10-59 Improve Your Grammar, Mechanics, and Usage Revising Instructor choice n/a Level 3: Document Critique Improve Your Grammar, Mechanics, and Usage Revising Instructor choice

Online Communities and Resources for Business Communication Instructors 6 Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. Copyright 2018 Pearson Education, Inc. ONLINE COMMUNITIES AND RESOURCES FOR BUSINESS COMMUNICATION INSTRUCTORS As you grapple with large class sizes and heavy advising loads, we are constantly on the lookout

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 1 Understanding Business Communication in Today's Workplace 1) How does communication affect the leadership process? A) The higher in the organization one moves, the more

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 48) More than 65 percent of all Internet access occurs via mobile devices. Answer: FALSE Explanation: More than half of all Internet access occurs via mobile devices now, with smartphones making up

1: Professional Communication in Todays Digital, Social, Mobile World Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 1-12 3. Mobile Communication. Ask students about their opinions on radical connectivity. As a generation that has grown up

1: Professional Communication in Todays Digital, Social, Mobile World Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 1-1 CHAPTER 1: Professional Communication in Todays Digital, Social, Mobile World CHAPTER SUMMARY Chapter 1 focuses on the

33 Copyright 2019 Pearson Education, Inc. 33 Copyright 2019 Pearson Education, Inc. 33 Copyright 2019 Pearson Education, Inc. 76) At the end of a meeting with those of other cultures, what habit can help ensure understanding? A) Clarifying what will happen next B) Being straightforward and direct C) Assuming the

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 10 Understanding and Planning Reports and Proposals 1) Which of the following offers data and other information in the report, without analysis or recommendation? A)

10: Understanding and Planning Reports and Proposals Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 10-14 or letters, and page jumps. For websites, they will need URLs, page titles, and access dates. (LO 10.2; AACSB: Written and oral communication)

10: Understanding and Planning Reports and Proposals Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 10-1 CHAPTER 10: Understanding and Planning Reports and Proposals CHAPTER SUMMARY Chapter 10 introduces informational reports, analytical reports, and proposals. This chapter focuses primarily

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 43) Which of the following formats search terms for use on a broad range of search engines? A) Monitoring algorithms B) Online databases C) Boolean searches D) Enterprise search engines E) Metasearch

34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 71) Which of the following provide information that employees and managers use to take action and respond to changes? A) Informational reports B) Due diligence reports C) Planning proposals D) Feasibility reports

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 11 Writing and Completing Reports and Proposals 1) When drafting a proposal, which of the following will first identify the problem you intend to solve

35 Copyright 2019 Pearson Education, Inc. 35 Copyright 2019 Pearson Education, Inc. 35 Copyright 2019 Pearson Education, Inc. 75) Describe how organizations benefit from data visualization tools. Answer: Conventional charts and graphs are limited in several ways: Most types can show only a limited number of data points before becoming

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 45) Using visual parallelism through the use of color, shape, size, position or typeface is an example of what? A) Balance B) Simplicity C) Consistency D) Emphasis E) Convention Answer: C Explanation:

11: Writing and Completing Reports and Proposals Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 11-13 11-4. Help your readers understand the significance of the visuals by referring to them before the readers encounter them. (LO 11.3; AACSB Tag: Written and

11: Writing and Completing Reports and Proposals Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 11-1 CHAPTER 11: Writing and Completing Reports and Proposals CHAPTER SUMMARY Chapter 11 discusses Steps 2 and 3 of the three-step process for writing

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 12 Developing Oral and Online Presentations 1) The first step in planning a presentation is what? A) Analyzing the situation B) Gathering information C) Selecting

12: Developing and Delivering Business Presentations Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 12-1 CHAPTER 12: Developing and Delivering Business Presentations CHAPTER SUMMARY Chapter 12 addresses how to plan, write, and complete oral and online presentations. Delivering

12: Developing and Delivering Business Presentations Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 12-13 viewing. It is also important to avoid getting lost in the technology, and instead focus on getting the audience to receive, understand, and embrace your message.

34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 76) Practicing your presentation boosts your confidence, gives you a more professional demeanor, and lets you verify the operation of your visuals and equipment. Answer: TRUE Explanation: Practicing your presentation is essential.

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 48) Which of the following is a disadvantage of free-form slides? A) Free-form slides increase the amount of information in the text and the visual. B) Free-form slides are highly structured and

13: Building Careers and Writing Rsums Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 13-1 CHAPTER 13: Building Careers and Writing Rsums CHAPTER SUMMARY Chapter 13 addresses searching for employment and creating effective rsums. Readers are introduced to concepts

13: Building Careers and Writing Rsums Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 13-13 OVERCOMING DIFFICULTIES STUDENTS OFTEN FACE Although the majority of your students may have been employed at some time, many in the class may not yet

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 13 Building Careers and Writing Rsums 1) Many companies judge recruiting success based on quality of hire, which is a term that expresses what? A)

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 45) Identify and discuss when to use each of the three main types of rsums. Answer: Although there are a number of ways to organize a rsum, most are some variation of

36 Copyright 2019 Pearson Education, Inc. 36 Copyright 2019 Pearson Education, Inc. 36 Copyright 2019 Pearson Education, Inc. 75) Your Grade Point Average (GPA) does not have to be included on the rsum, or you can include just the GPA in your major field of study. Answer: TRUE Explanation: Whether

14: Applying and Interviewing for Employment Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 14-1 CHAPTER 14: Applying and Interviewing for Employment CHAPTER SUMMARY Chapter 14 focuses on how to prepare for and successfully complete job interviews. The chapter

14: Applying and Interviewing for Employment Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 14-16 14-4. Behavioral questions ask you to describe how you handled situations from your past. Situational questions ask you to explain how you would handle hypothetical situations.

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 14 Applying and Interviewing for Employment 1) How long should you wait before following up on a rsum submission? A) One to two weeks after

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 45) When asked to tell the interviewer something about you, the best response would be to talk about what? A) Where you want to be five years from now B) What you

34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 73) Which of the following would be a good final question during the interview process? A) Did I get the job? B) When can I expect an offer? C) When will a

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 2 Collaboration, Interpersonal Communication, and Business Etiquette 1) Which of the following is the result of peer pressure that forces team members to go along

2: Collaboration, Interpersonal Communication, and Business Etiquette Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 2-1 CHAPTER 2: Collaboration, Interpersonal Communication, and Business Etiquette CHAPTER SUMMARY Building on material presented in Chapter 1, this chapter focuses on improving interpersonal

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 46) At the end of a meeting, decisions and actions to be taken should be summarized and participants should understand and agree on the outcomes. Answer: TRUE Explanation: At the conclusion of

33 Copyright 2019 Pearson Education, Inc. 33 Copyright 2019 Pearson Education, Inc. 33 Copyright 2019 Pearson Education, Inc. 73) Touch is a nonverbal communication method that varies from culture to culture. When working in the United States, what might the best practice be regarding touching others in the workplace? A)

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 3 Planning Business Messages 1) Audiences are least likely to pay attention to ideas that are what? A) Concise B) Compelling C) Emotional D) Unexpected

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 47) During what part of the writing process does the writer ensure the accuracy of the information? A) Defining the purpose B) Developing an audience profile C) Gathering the information D) Uncovering

3: Planning Business Messages Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 3-1 CHAPTER 3: Planning Business Messages CHAPTER SUMMARY Chapter 3 introduces students to the first step in the three-step writing process: planning business messages. Students

34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 75) When referring to channel and medium, medium is the system used to deliver the message. Answer: FALSE Explanation: The medium is the form a message takes and the channel is the

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 4 Writing Business Messages Chapter 4 Writing Business Messages Chapter 4 Writing Business Messages 1) Which of the following sentences best displays the "you" attitude?

33 Copyright 2019 Pearson Education, Inc. 33 Copyright 2019 Pearson Education, Inc. 33 Copyright 2019 Pearson Education, Inc. 73) To relate one thought to another, what writing technique should be used? A) Topic sentences B) Unified paragraphs C) Transitions D) Complex sentences E) Bullet points Answer: C Explanation: Transitions connect

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 46) Words that are broad and encompass a category of ideas are called what? A) Abstract words B) Concrete words C) Clichs D) Buzzwords E) Denotative words Answer: A Explanation: An abstract

4: Writing Business Messages Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 4-1 CHAPTER 4: Writing Business Messages CHAPTER SUMMARY This chapter addresses writing business messages, the second step of the three-step writing process. In addition, to help writers adapt

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 47) Breaking up long sentences is an example of what type of proofreading? A) Revising for clarity B) Revising for conciseness C) Revising for tone D) Revising for organization E) Revising for

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 5 Completing Business Messages 1) When proofreading, which of the following should be accomplished on the first round of proofreading? A) Spelling and grammar B)

5: Completing Business Messages Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 5-1 CHAPTER 5: Completing Business Messages CHAPTER SUMMARY This chapter addresses completing business messages, the third step of the three-step writing process. This last step includes the

33 Copyright 2019 Pearson Education, Inc. 33 Copyright 2019 Pearson Education, Inc. 33 Copyright 2019 Pearson Education, Inc. 74) The typeface used in a document can influence the tone of a message. Answer: TRUE Explanation: Typeface refers to the physical design of letters, numbers, and other text characters. (Font and

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 6 Crafting Messages for Digital Channels 1) How does social media best increase the power of stakeholders? A) By controlling the number of "likes" for

6: Crafting Message for Digital Channels Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 6-1 CHAPTER 6: Crafting Messages for Digital Channels CHAPTER SUMMARY Chapter 6 focuses on the digital channels used for business communication: social networks, content sharing sites, email,

6: Crafting Message for Digital Channels Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 6-14 6-16. An email, IM, or text message might be acceptable media to send a message of condolence depending on the relationship you have with the receiver. A podcast

33 Copyright 2019 Pearson Education, Inc. 33 Copyright 2019 Pearson Education, Inc. 33 Copyright 2019 Pearson Education, Inc. 75) When incorporating blogs into a corporate social media stream, what role can blogs take in support of the media plan? A) Blogs can be used to limit information. B) Blogs can

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 48) Which of the following is best for private, short to medium length messages? A) Microblogs B) Instant messaging C) Podcasts D) Wikis E) Emails Answer: E Explanation: Email is still the

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 7 Writing Routine and Positive Messages 1) When developing a direct message, where should you make your main idea? A) In the closing paragraph B)

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 56) Discuss strategies for writing letters for claims and adjustments. Answer: If you're dissatisfied with a company's product or service, you can opt to make a claim (a formal complaint) or request

7: Writing Routine and Positive Messages 7-12 7: Writing Routine and Positive Messages 7-12 7: Writing Routine and Positive Messages 7-12 Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 7-31. Message Strategies: Routine Requests The new online collaboration system

7: Writing Routine and Positive Messages Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 7-1 CHAPTER 7: Writing Routine and Positive Messages CHAPTER SUMMARY Chapter 7 focuses on writing effective routine messages by applying the three-step writing process that

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 8 Writing Negative Messages 1) Which of the following is not one of the five goals when delivering bad news? A) To bring new customers

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 46) When developing a statement of the bad news in an indirect formatted message, what techniques can be used to present the bad news as kindly and clearly as possible? Answer: After

34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 74) When preparing a written termination notice, the written document should be presented in person if possible. Answer: TRUE Explanation: Deliver the termination letter in person if at all possible. Arrange a

8: Writing Negative Messages Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 8-1 CHAPTER 8: Writing Negative Messages CHAPTER SUMMARY Chapter 8 focuses on writing effective negative messages by applying the three-step writing process introduced in Chapters 3, 4,

8: Writing Negative Messages Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 8-16 Your faucets show promise, but before we put them on our shelves in more than a thousand stores (and growing), we want to ensure that youll realize the

1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. 1 Copyright 2019 Pearson Education, Inc. Business Communication Essentials, 8e (Bovee/Thill) Chapter 9 Writing Persuasive Messages 1) Which of the following is an essential element of persuasive messages? A) Trust B) Marketing C) Sales D) Value E)

21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 21 Copyright 2019 Pearson Education, Inc. 48) The AIDA plan will work for direct as well as indirect message formats. Answer: TRUE Explanation: The AIDA model is tailor-made for using the indirect approach, allowing you to save your

34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 34 Copyright 2019 Pearson Education, Inc. 78) Which of the following is the most effective way of handling audience objections when crafting a sales or marketing message? A) Emphasize the emotional benefit of the product. B) Identify the

9: Writing Persuasive Messages Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 9-15 (LO 9.4; AACSB Tag: Written and oral communication) 9-29. Here are the problematic claims: 1. I am considered (By whom?) 2, 3, 4. The countrys foremost

9: Writing Persuasive Messages Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. Copyright 2019 Pearson Education, Inc. 9-1 CHAPTER 9: Writing Persuasive Messages CHAPTER SUMMARY Chapter 9 focuses on writing effective persuasive messages by applying the three-step writing process introduced in earlier chapters.