71) Which of the following provide information that employees and managers use to take action
and respond to changes?
A) Informational reports
B) Due diligence reports
C) Planning proposals
D) Feasibility reports
E) Analytical reports
72) When writing a report to inform a supervisor on the progress of a project, what type of report
is being created?
A) Personal activity report
B) Operating report
C) Policies and procedures report
D) Compliance report
E) Progress report
73) What type of report would report on experiences while at a business conference?
A) Personal activity report
B) Operating report
C) Policies and procedures report
D) Compliance report
E) Progress report
74) Which method of topical organizations compiles information based on a chain of events,
from oldest to newest?
A) Comparison
B) Importance
C) Sequence
D) Chronology
E) Categorical
75) Discussing the advantages and disadvantages between items uses what type of organizational
format?
A) Category
B) Chronology
C) Comparison
D) Importance
E) Sequence
76) Websites often act as what type of report?
A) Persuasive
B) Informational
C) Due diligence
D) Interactive
E) Planning
77) Plans establish expectations and guidelines to direct future action.
78) Most informational reports use the indirect format.
79) Information architecture describes the navigational flow of a website.
80) What special considerations should be kept in mind when organizing report content for a
website?
81) Which of the following is an example of an analytical report?
A) Reports to assess opportunities
B) Reports to monitor operations
C) Reports to implement policies and procedures
D) Reports to demonstrate compliance
E) Reports to document progress
82) Which of the following has the purpose of helping the audience understand information, or to
explain information?
A) Operating reports
B) Informational reports
C) Planning reports
D) Analytical reports
E) Unsolicited reports
83) Which of the following reports will help an organization assess opportunities?
A) Failure analysis report
B) Troubleshooting report
C) Feasibility reports
D) Justification reports
E) Due diligence report
84) Which of the following will help an organization solve a problem?
A) Market analysis reports
B) Due diligence reports
C) Failure analysis reports
D) Feasibility reports
E) Justification reports
85) When writing an analytical report, and you expect the audience to be skeptical, which of the
following would work best?
A) Focusing on conclusions
B) Focusing on raw data
C) Focusing on the recommendations
D) Focusing on logical arguments
E) Focusing on market analysis
86) Which of the following allows the audience to see how each step in the report adds up to the
conclusion?
A) Focusing on raw data
B) Focusing on the recommendations
C) The 2 + 2 = 4 approach
D) The yardstick approach
E) Focusing on market analysis
87) When focusing on recommendations in an analytical report, what should be done as soon as
the need for action has been introduced by describing the problem or opportunity?
A) Summarize your recommendations.
B) List the recommendations required to achieve the desired benefits.
C) Explain each step fully.
D) Introduce benefits that can be achieved if the recommendations are adopted.
E) Introduce a cost analysis of the desired benefits.
88) Which of the following is a potential drawback to focusing on conclusions in an analytical
report?
A) The analytical report must be written using the direct approach.
B) The main idea is communicated too quickly for most audiences.
C) There may be the impression that you have thoroughly researched the information presented.
D) There may be the impression that you have oversimplified the situation.
E) It may be more difficult to find the evidence to support the analysis.
89) When your analysis is complete, the analytical report should present your thinking in a
compelling and persuasive manner.
90) When your audience wants to know what to do about a given situation, the focus of the
analytical report should be on the conclusion.
91) Explain why writing analytical reports is more challenging than writing informational
reports, and how to determine which approach to use when writing the informational report.
92) Explain how to develop a report when the reader is potentially skeptical or hostile.
93) Which of the following presents solutions for potential customers and requests purchase
decisions?
A) Internal proposals
B) External proposals
C) Investment proposals
D) Grant proposals
E) Sales proposals
94) Which of the following are prepared at the request of external parties?
A) Sales proposals
B) Solicited proposals
C) Unsolicited proposals
D) Internal proposals
E) External proposals
95) When an external party invites a firm to bid on a contract and includes strict guidelines in the
request, what has been generated?
A) Sales proposal
B) Internal proposal
C) Request for proposal
D) Unsolicited proposal
E) Investment proposal
96) What approach is often most effective when the audience is not expecting a proposal?
A) Sales proposal
B) Persuasive approach
C) RFP
D) Direct approach
E) Indirect approach
97) When responding to a RFP, what type of information should be included?
A) How you will expand on the needs of the firm making the request
B) How long it will take you to accomplish the request
C) Who made the request
D) The long-term goal of the request
E) How the recipient will benefit from the RFP
98) Solicited proposals offer more flexibility in how to approach the audience.
99) The most important factor in planning a proposal is whether or not the recipient is expecting
the proposal.
100) Discuss the difference in the planning process for solicited and unsolicited proposals.