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73) Touch is a nonverbal communication method that varies from culture to culture. When
working in the United States, what might the best practice be regarding touching others in the
workplace?
A) Only use touch to convey warmth.
B) Only use touch to offer congratulatory wishes.
C) Only use touch with same-sex coworkers.
D) Only use touch with those of the same cultural background.
E) When in doubt, don't touch.
74) Being late for a meeting sends what type of nonverbal message to the group?
A) The message will vary based on the beliefs of the group.
B) The message will be that your time is more important than theirs.
C) The message will be that you are overworked and have too much to do.
D) There will not be any nonverbal message attached to being late for a meeting.
E) The message will be that the subject matter of the meeting is not important.
75) All nonverbal signals mean the same thing, regardless of cultural background.
76) Listening is a type of nonverbal communication.
77) Physical appearance is a nonverbal signal that can be controlled by the communicator.
78) As a junior member of an organization, how could you shape the nonverbal signals you send
during a presentation to avoid the appearance of being "entry level" or "inexperienced"?
79) In terms of phone use, good etiquette suggests which of the following as being most
important?
A) Speaking softly so others in the work space are not disturbed
B) Don't waste time identifying yourself—it is no longer necessary with caller ID
C) Allow calls to go to voicemail whenever possible to keep a record of calls
D) Identify yourself when answering the phone before asking how you can be of help
E) Using voice mail instead of other means for messaging
80) When leaving a voice mail, what information is least important for the recipient of the voice
mail?
A) Reason for calling
B) Your name
C) Your phone number
D) Your email address
E) Best time to reach you
81) When conducting a business meeting over a meal, when is the best time to begin the
meeting?
A) When waiting for drinks
B) Before ordering food
C) When waiting for food
D) During the course of the meal
E) After the entrée plates have been removed
82) When conducting a meeting over a meal, which of the following would be the most
appropriate topics of conversation?
A) Politics
B) Wine knowledge
C) Family
D) Religion
E) Use of technology
83) When upset with someone or something at the workplace, the best place to vent your
frustrations is where?
A) In an anonymous email
B) On your Twitter feed
C) On the corporate blog
D) At home
E) At an after-work social setting
84) When communicating with someone using electronic media, and you wish to ask a
nonrelated question or introduce a nonrelated issue, what is the best way to introduce the topic?
A) Through a new message
B) In a new paragraph in the original message
C) By highlighting the new topic in color
D) By changing the subject line of the email
E) By using a clear opening line to indicate change
85) Because of the prevalence of instant messaging and emails, which of the following should be
considered when writing a text or email for work?
A) Coworkers will understand jargon and acronyms.
B) Emoticons will enhance the meaning of your message.
C) Messages must be answered immediately.
D) Spelling, punctuation and capitalization are important for professionalism.
E) Spelling, punctuation and capitalization rules have changed and do not affect how others view
your level of professionalism.
86) Which of the following indicates poor etiquette on the part of the sender?
A) Multitasking while using instant messaging or other tools
B) Clearly indicating opinion so it doesn't appear as fact
C) Asking if this is a good time for an instant messaging chat
D) Starting a new message for a new topic
E) Not using "reply all" when responding to communications
87) Which of the following is the most respectful use of mobile technology while at work?
A) Making personal calls during work hours on your personal cell phone
B) Remembering that your phone habits may not be acceptable to others in the workplace
C) Texting a response to a phone message during a meeting
D) Leaving a meeting to take a call
E) When with others, texting a caller to indicate you are not available to talk
88) Which of the following is true about mobile devices in the workplace?
A) If using a personally owned device, the employer cannot dictate use.
B) If an employer provides a mobile device to an employee, the employee can use it for personal
use as well as business use.
C) Employers have the right to dictate mobile device usage policies.
D) Most employers understand that employees can multitask and simultaneously take care of
personal as well as professional issues with a mobile device.
E) Most employees understand that taking care of personal issues on a mobile device can be
disruptive to the work area, and should practice proper etiquette by stepping into a hallway or
other non-work area to conduct personal business.
89) Voice recognition systems have created new issues for the workplace, including what?
A) The expectation that employees will not be late as they have access to directions
B) The creation of distraction and annoyance for others
C) The expectation that all information will be accurate when transferred to text
D) The expectation that receivers will be able to respond immediately to any inquiry
E) The assumption that everyone else has access to the same technology
90) In which of the following areas is proper etiquette less essential?
A) Online
B) With mobile devices
C) In social work-related settings
D) In the workplace
E) In after-work activities not related to the job
91) When using the phone, what should be relied on to convey confidence and professionalism?
A) The ability to multitask while on the phone
B) The ability to send links to the audience to support information conveyed while conversing
C) The ability to use tone of voice to convey meaning
D) The ability to block out distractions
E) The ability to keep calls short and to the point
92) When determining appropriate dress for the workplace, what should be the underlying goal
of the style of dress?
A) What you wear should not distract from your good work
B) Appearing casual and approachable
C) Conforming to others
D) Changing the attitude of those who are not as stylish
E) Impressing customers and managers with your awareness of trends in the industry
93) Which of the following is not an aspect of workplace etiquette?
A) Behaviors
B) Position
C) Habits
D) Nonverbal communication
E) Technology
94) Which of the following is least dependent of mutual respect and consideration among
participants?
A) Teamwork
B) Meetings
C) Listening
D) Productivity
E) Technology
95) From a customer's standpoint, product and client knowledge is more important than etiquette.
96) Personal appearance is considered to be an element of professional business etiquette.
97) To convey a sense of etiquette during a meeting, it is more polite to text and email than it is
to answer a mobile phone.
98) Because business meetings that are conducted over meals are less formal, and often after
regular work hours, it is appropriate to offer personal information over drinks.
99) Discuss how business etiquette affects the potential for success in teamwork, productive
meetings, listening and nonverbal communication.
100) Discuss how personal appearance in the workplace conveys a sense of business etiquette.
