48) Which of the following is best for private, short to medium length messages?
A) Microblogs
B) Instant messaging
C) Podcasts
D) Wikis
E) Emails
49) Which of the following is true regarding email?
A) It is secure.
B) It is private.
C) It is non-instantaneous.
D) It is difficult to use for midsized messages.
E) It is content specific.
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50) Analyzing the needs of the audience and the situation takes place during what stage of the
email development process?
A) Planning
B) Writing
C) Completing
D) Revising
E) Responding
51) Companies often have formal email policies that would include all of the following except
what?
A) Using email services for personal messages
B) Sending confidential information
C) Sending objectionable material
D) Opening attachments
E) Who can be copied on emails
52) When writing email messages, which of the following best describes when the expectation of
quality writing is higher than for personal email?
A) The email is being sent to replace personal conversation.
B) The email must immediately capture the attention of the audience.
C) The email includes a subject line.
D) The email includes an email signature.
E) Email messages on the job should always be of higher quality than personal email.
53) Which part of the email often determines the audience’s decision to read an email?
A) Subject line
B) Sender
C) Attachment identification
D) Overall appearance
E) Spelling and grammar
54) Email is considered what type of medium?
A) Portable
B) Instant
C) Rich
D) Expressive
E) Lean
55) A file that automatically includes your name, title, company and contact information at the
end of an email is referred to as what?
A) Emoticon
B) Email signature
C) Personalization
D) Subject field
E) Courtesy copy code
56) When revising and proofreading an email message, what considerations should be made?
A) The message should be inviting and open the opportunity for dialog.
B) The font should be easily readable, in black on a white background.
C) The message should include colored text to highlight important information.
D) The message should be copied to all those who may need the information.
E) The subject line should be intriguing.
57) Email became a widely used communication tool because it offered the advantages of speed
and efficiency.
58) Email is considered to be a casual form of communication.
59) Discuss the advantages and disadvantages of email use in the workplace.
60) Which of the following should take place in the completing stage when writing an instant
message?
A) Proofreading
B) Incorporating acronyms
C) Minimizing the number of receivers
D) Creating a content outline
E) Minimizing the number of messages
61) Which of the following is a benefit to IM use?
A) Threats can be blocked
B) Immediate response
C) User authentication
D) Logging messages for later use
E) Compatibility between systems
62) Which of the following is a potential drawback to IM?
A) Longer response times on urgent messages
B) Higher data usage costs
C) Availability of user authentication
D) The ability to mimic a one-on-one conversation
E) Limited number of compatible devices
63) Which of the following allow users rather than website owners to contribute most or all of
the content?
A) Branded messaging sites
B) Presence awareness sites
C) Community Q&A sites
D) User-generated content sites
E) Content curation sites
64) Which of the following is true in regards to instant messaging?
A) IM is more secure than email.
B) Messaging bots can participate in simple conversational exchanges.
C) IM takes longer to plan, write and send than email.
D) IM is universally accepted in corporate communications.
E) IM is typically used internally to the organization and is rarely used for customers and other
important audiences.
65) When using IM for business, which of the following is true?
A) IM requires planning like other social media messages.
B) IM in business is less formal than IM for personal use.
C) Companies encourage the use of acronyms to save time.
D) Autocorrect functions will take care of spelling and grammatical issues.
E) IM reduces the likelihood of inconvenient interruptions.
66) Which of the following issues are least likely to affect the use of IM in business?
A) Mixing personal and business messages
B) Constant interruptions
C) Increased security and privacy concerns
D) The risk of being out of the loop during conversations
E) Having to rely on other people’s typing abilities
67) Which of the following is the most effective and efficient management of IM?
A) Carrying on multiple conversations at once
B) Making yourself unavailable when you need to focus on other work
C) Sending confidential information over an IM
D) Using IM to send personal messages while at work
E) Using IM for important meetings if everyone is not available
68) Which of the following is an effective use of IM in a professional setting?
A) Assuming the IM is secure
B) Using IM for lengthy, complex messages
C) Having multiple IM conversations at the same time
D) Leaving a physical meeting to respond to IM
E) Asking if someone is free to chat
69) IM users should avoid carrying on multiple conversation at once to minimize the chance of
sending messages to the wrong people.
70) Instant messaging is less susceptible to computer viruses and other security problems than
other forms of social media.
71) When planning an instant message, the message should be planned according to the rules of
oral conversation instead of written conversation.
72) Describe ways to make IM more efficient and effective.
73) Apply the three-step writing process to instant messaging.
74) Which of the following will send subscribers regular updates on a chosen topic?
A) Content curation
B) Newsfeeds
C) Branded channeling
D) User-generated content sites
E) Community sites