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48) More than 65 percent of all Internet access occurs via mobile devices.
49) Today, because of the use of smartphones, mobile communication often resembles a
continuous stream of conversations that never end.
50) Because of the ability to multitask, mobile users become more productive and focused on
their work.
51) Companies who limit the use of mobile technology, both internally and externally, stand the
best chance of capitalizing on the way people communicate.
52) Which of the following should be included in a well-developed, ethical communication?
A) Copyrighted material
B) Someone else's creative product, but only in your own words
C) All relevant information, even if it may be negative
D) Visual aids that emphasize some information while minimizing other information
E) Statistics and other relevant data that support the reason for the communication
53) Which of the following best describe transparency in a communication?
A) Providing all relevant data
B) Not plagiarizing information
C) Stealth marketing
D) Providing only information that supports the decision you want made
E) Choosing the best alternative when issues are not clear cut
54) Which of the following takes place when choosing among alternatives that are not clear cut,
but may or may not be ethical and valid?
A) Ethical lapse
B) Stealth marketing
C) Transparency
D) Distortion
E) Ethical dilemma
55) Which of the following best describes an ethical lapse?
A) Choosing among alternatives that are not clear cut
B) Making an unethical choice
C) Recruiting people to promote a product without disclosing the true nature of the
communication
D) Not giving all participants in a conversation access to the information needed to process
information
E) Promoting transparency in a conversation
56) Which of the following is not needed to ensure ethical business communications?
A) Ethical individuals
B) Ethical company leadership
C) Appropriate policies
D) Regular updates to a code of ethics
E) Structures that support ethical decision making
57) What type of communication includes all relevant information about a topic, even if it is
negative?
A) Lengthy
B) Professional
C) Ethical
D) Plagiarized
E) Meaningful
58) Which of the following best describes the concept of ethics?
A) Protecting information entrusted to your care
B) Security measures in software and hardware
C) Undistorted data
D) Accepted principles of conduct that govern behavior
E) A code of conduct
59) When numeric data is exaggerated to promote one idea, or omitted to minimize the
consequence of the data, what type of unethical activity is taking place?
A) Distorting visuals
B) Misrepresenting numbers
C) Selective misquoting
D) Plagiarism
E) Omitting essential information
60) Social media has increased the sense of openness in conversation and access to information,
often referred to as what?
A) Transparency
B) Stealth marketing
C) Plagiarism
D) Ethical lapse
E) Diversity
61) Ethics are the accepted principles of conduct that govern behavior within a society.
62) Stealth marketing is illegal.
63) A corporate code of ethics provides employees with explicit ethics policies and procedures
for all potential workplace issues.
64) Discuss why only presenting data that supports a recommendation, when negative data might
be relevant, is considered unethical.
65) Discuss why stealth marketing is unethical.
66) What is the competitive advantage of a diverse workforce?
A) A shared systems of beliefs
B) Increased communication opportunities
C) Increased cultural competency
D) A broader understanding of diverse markets
E) Better utilization of skill sets
67) Which of the following best describes the characteristics and experiences that define each of
us as individuals?
A) Diversity
B) Culture
C) Cultural context
D) Social behavior
E) Practical intelligence
68) When developing communication that ensures the message can be sent and understood
across a variety of cultures, the sender is practicing what?
A) Stereotyping
B) Cultural competency skills
C) Exemplary social custom skills
D) Practical intelligence
E) Ethnocentrism
69) The pattern of physical cues, environmental stimuli, and implicit understanding that affect a
communication is known as what?
A) Social customs
B) Ethnocentrism
C) Practical intelligence
D) Cultural context
E) Diversity
70) The goal of communication in a high context culture is what?
A) To use visual cues to convey meaning
B) To exchange information
C) To focus on results
D) To build relationships
E) To ensure a legal decision-making process
71) Which of the following would be least helpful when developing ethical messages in an
international work environment?
A) Seek mutual ground
B) Send and receive messages without judgment
C) Have the legal department ensure the validity of a contract
D) Send messages that are honest
E) Show respect for cultural differences
72) The tendency to judge all other groups according to the standards of one's own group is
called what?
A) Stereotyping
B) Discrimination
C) Bias
D) Culture
E) Ethnocentrism
73) Which of the following would be most helpful when working with people from other
cultures?
A) Communicating based on your own cultural norms so as not to confuse others
B) Recognizing your own cultural biases
C) Assuming others are as culturally aware as you
D) Stereotyping to increase basic understanding of the culture
E) Explaining the advantages of your way of thought
74) When developing a communication for those who may not be comfortable with your
language, what could make the communication easier to understand for the receiver?
A) Industry jargon
B) Words with several meanings
C) Long paragraphs
D) Limited transitions
E) Short, precise words
75) When speaking with someone whose native language is not your own, what could make the
communication process easier for the receiver?
A) A written text of your main ideas
B) Speaking louder
C) Watch for a smile or nod of the head to signal understanding
D) Detailed information about issues that may be difficult for the receiver to understand
E) Repetition and examples
