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76) At the end of a meeting with those of other cultures, what habit can help ensure
understanding?
A) Clarifying what will happen next
B) Being straightforward and direct
C) Assuming the listener is less knowledgeable than you
D) Using industry-specific slang and jargon
E) Avoiding lengthy transitions
77) Which of the following will aid in the effective communication process across cultures?
A) Learn how to communicate respect in various cultures.
B) Understand that all members of each culture have certain practices that are true across all
cultural members.
C) Control the communication to ensure the message is shaped to your needs.
D) Teach others how to communicate well in your cultural context.
E) Identify differences in others and aid in their need to minimize those differences.
78) When developing a mentor relationship with senior executives to improve communication
and equity in the workplace, which of the following could likely improve the process?
A) Understanding that men find it easier to bond with other men
B) Understanding that women find it easier to bond with other women
C) Understanding that male executives are concerned about developing relationships that may
appear inappropriate
D) Understanding the perception of assertiveness is a negative quality in men
E) Understanding the perception of assertiveness is a negative quality in women
79) When increasing the diversity of a workforce, which of the following can increase the talent
base by attracting those with disabilities?
A) Assistive technologies
B) Mentoring
C) Stereotyping
D) Repetitive tasks
E) A code of conduct
80) For entry level professional positions, what is the ratio of men to women?
A) 20 percent
B) 30 percent
C) 40 percent
D) 50 percent
E) 60 percent
81) In addition to various life stages, which of the following has most shaped each generation in
the workforce?
A) Communication habits
B) Differing values
C) Technological advances
D) Expectations
E) Broad experiences
82) Which of the following makes oral communication more difficult for diverse audiences?
A) There is more time for translation
B) Audiences can translate in private at a later time
C) It takes too long to learn important phrases
D) It happens in real time
E) The audience places more importance on your nonverbal cues
83) Which of the following is an advantage to written communication?
A) Technology will correct errors in the message.
B) Written communication can happen in real time.
C) Written communication encourages quicker response time in the receiver.
D) Written communication allows more time for receivers to understand and translate the
message.
E) Written communication can be longer and more detailed as the receiver will only read the
communication when they have time.
84) Diversity can be defined as all the characteristics and experiences that define each of us as
individuals.
85) Cultural competency is a shared system of symbols, beliefs, attitudes, values, expectations
and norms for behavior.
86) In high-context cultures, the primary role of communication is to build relationships, not
exchange information.
87) When speaking, women emphasize content and outcomes and place higher premium on
relationship maintenance.
88) Stereotyping is the tendency to judge all other groups according to the standards, behaviors
and customs of one's own group.
89) Identify at least five diverse groups in an organization and identify communication skills and
tools that might work best when communicating with those in a diverse or multicultural setting.
90) When writing for diverse or multicultural audiences, how can the sender make the
communication more meaningful for the audience?
91) Which of the following is least likely to improve communication efforts?
A) Developing a corporate presence on all available social media sites
B) Using technology to aid in communication, not replace it
C) Being proficient with basic features and functions of technologies
D) Disregarding information that is not useful
E) Speaking with coworkers face to face whenever practical
92) To best maintain productive relationships with customers and suppliers, what type of
communication tool is often most important?
A) Blogs
B) Face-to-face meetings
C) Twitter feeds
D) LinkedIn
E) Emails
93) Because of the increase in the use of technology, which of the following might help in
determining what communications to work on first?
A) The date and time the message was received
B) The information that best supports blogs and social networking feeds
C) The filtering feature that identifies high priority items
D) The attachment icon that indicates additional important information
E) The sender name feature to identify internal and external messages
94) Which of the following is not a result of information overload?
A) Inability to differentiate between useful and useless information
B) Inability to think deeply about complex situations
C) Lower productivity
D) Better use of technology
E) Increase in employee stress
95) Which of the following is true regarding the use of technology on the job?
A) Technology use can make up for a lack of essential skills.
B) Technology is an aid to communication.
C) Technology can ensure the message is read by the receiver.
D) Technology can replace the need for face-to-face communication.
E) Technology can ensure messages are well designed and accurate.
96) Technology should be used as a replacement for face-to-face communication whenever
possible.
97) When a receiver can no longer determine what information is useful and what is useless, or
think deeply about complex situations, they may be suffering from information overload.
98) When there is a need to confront a difficult situation at the workplace, it is best to use email,
allowing the sender time to think through and shape their message appropriately.
99) Identify a communication plan that would enhance communications between an organization
and stakeholders.
100) When faced with the need to communicate with staff located in several work sites and
several countries, what types of technology could be used to enhance meeting capabilities?
101) Which of the following is the ability to define and form judgments about a particular set of
circumstances?
A) Critical thinking
B) Collaboration
C) Knowledge application
D) Data literacy
E) Real-time translation
102) Which of the following is considered to be the single most important asset you can use to
launch and manage your career?
A) Data literacy
B) Social responsibility
C) Communication skills
D) Adaptation
E) Respect
103) Which of the following is the ability to learn a concept and then use that concept to solve
other challenges?
A) Critical thinking
B) Collaboration
C) Knowledge application
D) Information technology
E) Data literacy
