Business Communication Essentials, 8e (Bovee/Thill)
Appendix A Format and Layout of Business Documents
1) The quality of paper is measured by
A) length and width.
B) weight and cotton content.
C) color and texture.
D) style of letterhead and corporate logo.
2) The proper sequence for the standard parts of a letter is
A) heading, date, inside address, salutation, body, complimentary close, signature block.
B) date, heading, inside address, salutation, body, typewritten name, complimentary close.
C) salutation, date, heading, inside address, body, complimentary close, signature block.
D) inside address, heading, date, salutation, body, complimentary close, typewritten name.
3) Which of the following is a salutopening?
A) Dear Professor Milford:
B) Dear Esteemed Professor Milford, It has come to our attention that you are interested in
joining our research team in Winslow, Arizona. We think you can be a good fit!
C) Attention: Professor J. J. Milford Thank you, Professor Milford, for your prompt response.
D) Attention: Professor J. J. Milford
4) If you include an attention line in a business letter, you should place it
A) at the first line of the inside address.
B) below the salutation.
C) two lines below the complimentary close.
D) below the company name.
5) When is an enclosure notation required in a business letter?
A) All business letters require enclosure notations.
B) When the letter is typed by one person to express the sentiments of another person
C) When the letter is sent in printed form rather than electronic form
D) When the letter includes other documents
6) The letter format in which all parts begin at the left margin is called
A) block.
B) modified block.
C) simplified block.
D) mixed block.
7) To meet the needs of U.S. Postal Service equipment, envelopes used for bulk mailings
A) are never made of colored paper.
B) are addressed in capital letters.
C) include all mailing instructions below the address area.
D) change based on envelope size.
8) The top of a memo usually includes headings for
A) to, from, date, subject.
B) department, date, subject.
C) attention, to, from, date.
D) subject, to, date.
9) In memos, a courtesy title
A) should always be used.
B) is never appropriate.
C) is required if you are discussing confidential matters.
D) should be used only if you would use one in a face-to-face encounter with the reader.
10) When preparing a formal report that will be bound, leave at least a
A) uniform 2-inch margin on all sides.
B) 2-inch margin at the top and bottom and a 1-inch margin on the sides.
C) 1-inch margin on three sides and a 1 1/2-inch margin on the bound side.
D) uniform 1 1/2-inch margin on all sides.
11) Letterhead stationery commonly includes the company’s URL.
12) In business documents, abbreviations such as U.S.A. and M.B.A. must always contain
periods.
13) “Feb. 10, 2015” is the correct way to type the date in a letter.
14) If you are writing a business letter to someone you know well, it is acceptable to use his or
her first name in the salutation.
15) Insert three blank lines between the complimentary close and the sender’s typed name.
16) The second page of a letter includes a heading that is different from the heading of the first
page.
17) In the simplified letter format, commas follow both the salutation and the complimentary
close.
18) No. 10 envelopes used in U.S. businesses measure 8 1/2 inches in length to accommodate
standard letters.
19) A memo should always contain a complimentary close and a signature.
20) A page number should be at the top of every page in a formal report.