46) At the end of a meeting, decisions and actions to be taken should be summarized and
participants should understand and agree on the outcomes.
47) Telepresence is one of the simplest forms of virtual meeting.
48) Discuss the steps in setting up a team meeting.
49) Which of the following is a practice used by effective listeners?
A) Paying attention to stylistic differences
B) Using passive listening skills
C) Avoiding note taking during the conversation
D) Interrupting whenever they don’t understand something
E) Giving the speaker nonverbal feedback
50) The primary goal of content listening is to what?
A) To understand and retain information
B) To understand the logic of the argument
C) To determine the speakers intentions and motives
D) To understand the speakers feeling
E) To verify key points and look for a summary of a message
51) When listening for the strength of the evidence, what type of listening is being engaged in?
A) Content
B) Critical
C) Active
D) Empathic
E) Effective
52) When allowing a speaker to share their emotions and perspectives, what type of listening is
being engaged in?
A) Content
B) Critical
C) Empathic
D) Active
E) Effective
53) When eliminating filters and biases to understand what a speaker is saying requires what
type of listening skill?
A) Content
B) Critical
C) Empathic
D) Active
E) Effective
54) People typically listen at no better than what efficiency rate?
A) 10 percent
B) 25 percent
C) 48 percent
D) 50 percent
E) 68 percent
55) During which stage of the listening process does the listener analyze the quality of the
information?
A) Receiving
B) Decoding
C) Remembering
D) Evaluating
E) Responding
56) During which phase of the listening process will the listener’s culture pose the biggest
challenge?
A) Receiving
B) Decoding
C) Remembering
D) Evaluating
E) Responding
57) When minimizing potential barriers to successful listening, which of the following factors is
least often in the control of the listener?
A) Interruptions
B) Multitasking
C) Phone reception
D) Distractions
E) Checking mobile devices
58) When a listener molds a message to their own ideas, they are using what type of skill?
A) Selective listening
B) Defensive listening
C) Selective perception
D) Passive listening
E) Multitasking
59) Tuning out information that does not support one’s core belief system is an example of what?
A) Misinterpretation
B) Passive listening
C) Selective perception
D) Defensive listening
E) Selective listening
60) Which of the following is considered one of the most common barriers to effective listening?
A) Misinterpretation
B) Passive listening
C) Selective perception
D) Defensive listening
E) Selective listening
61) To improve listening skills, one should do what?
A) Limit nonverbal feedback to the speaker
B) Listen with the same style regardless of the situation
C) Listen passively
D) Limit note taking so as not to be distracted
E) Mentally paraphrase key points
62) Defensive listening requires the listener to paraphrase the speaker’s ideas for better retention.
63) When focusing on information and not speaking style, the listener is engaging in critical
listening.
64) The act of assigning a meaning to sounds based on your own values and beliefs is called
decoding.
65) Identify and discuss strategies for effective listening.
66) Where is the listening process most likely to fail?
67) The process of sending and receiving information without the use of written or spoken
language is called what?
A) Listening
B) Selective perception
C) Nonverbal communication
D) Selective participation
E) Process communication
68) When nonverbal signals do not match the spoken word, what happens to the validity of the
communication?
A) The communication is weakened.
B) The communication becomes irrelevant.
C) The communication becomes strengthened.
D) The communication remains clear based on the spoken word
E) The communication fails.
69) When working with a colleague from the United States, what can be assumed by sustained
eye contact?
A) Untrustworthiness
B) Sincerity
C) Boredom
D) Rudeness
E) Disinterest
70) During a small group meeting, where will coworkers find most of the underlying meaning of
the message?
A) Most of the meaning will come from the words spoken.
B) Most of the meaning will come from the accuracy of the handouts.
C) Most of the meaning will come from nonverbal cues.
D) Most of the meaning will come from the list of those invited to the meeting.
E) Most of the meaning will come from the visual aids such as PowerPoints.
71) Placing a hand on a coworker’s shoulder while discussing a project could be negatively
understood as a nonverbal signal for what?
A) Confusion
B) Empathy
C) Teamwork
D) Control
E) Friendliness
72) If not managed, which of the following increases the pitch and the pace of your speaking
voice?
A) Being unprepared
B) Being unconcerned
C) Being unfamiliar with materials
D) Being superior
E) Being nervous or fearful