Archives: Quiz
978-0134642277 Chapter 15 Part 3
89) Which of the following is a mini version of a report? A) A descriptive synopsis B) An executive summary C) An indirect report D) An abstract E) A table of content Answer: B Explanation: B) As an alternative to […]
978-0134642277 Chapter 15 Part 2
53) Discuss how you can increase your credibility when writing a business report. Answer: Your credibility and prospects for the future are on the line with every business report you write, so make sure your content is accurate. Information presented […]
978-0134642277 Chapter 15 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 15 Writing and Completing Reports and Proposals 1) To gain credibility with your audience in a business report, do all of the following EXCEPT A) research all sides of your topic. B) use credible […]
978-0134642277 Chapter 14 Part 3
37 89) Unlike reports focused on conclusions or recommendations, reports focusing on logical arguments A) use an indirect approach. B) are not very convincing. C) emphasize the positive. D) do not include outside evidence. E) focus on creating a strong […]
978-0134642277 Chapter 14 Part 2
49) Where could an employee find information on the organization’s official position on issues that affect the company’s success? A) Policy reports B) Compliance reports C) Position papers D) Topical reports E) Category papers Answer: C Explanation: C) Position papers, […]
978-0134642277 Chapter 14 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 14 Planning Reports and Proposals 1) Which type of report offers data and facts without any analysis or recommendations? A) Proposals B) Informational C) Internal D) Analytical E) Persuasive Answer: B Explanation: B) Informational […]
978-0134642277 Chapter 13 Part 3
84) Researchers, who are analyzing numeric data, look for ________ to identify patterns that tend to repeat over time. A) trends B) causations C) correlations D) cross-differentiations E) means Answer: A Explanation: A) Trends represent growth, decline, and cyclical patterns […]
978-0134642277 Chapter 13 Part 2
50) When you’re using a search engine to find information on the Internet, what illusion should you be aware of? Answer: The neatly organized results you get from a search engine can create the illusion that the Internet is a […]
978-0134642277 Chapter 13 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 13 Finding, Evaluating, and Processing Information 1) Which of the following is the first step in an efficient, effective research process? A) Understand the subject to develop insightful questions B) Search for areas with […]
978-0134642277 Chapter 12 Part 3
86) ________ are the most common form of content marketing in the mobile arena. A) Blog posts B) Search-engine results C) Downloadable coupons D) Mobile-optimized videos E) Embedded links Answer: D Explanation: D) Marketing and sales messages for mobile audiences […]
978-0134642277 Chapter 12 Part 2
47) In a ________, your goal may be nothing more than convincing your audience to re-examine long-held opinions or admit the possibility of new ways of thinking. A) persuasive retrenchment B) persuasive presentation of ideas C) persuasive request for action […]
978-0134642277 Chapter 12 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 12 Writing Persuasive Messages 1) Which of the following is an attempt to change an audience’s attitudes, beliefs, or actions? A) Persuasion B) Planning C) Analysis D) Motivation E) Psychographics Answer: A Explanation: A) […]
978-0134642277 Chapter 11 Part 3
91) Which of the following will help when handling a crisis? A) Identifying favorite media representatives B) Telling the whole story, completely and honestly C) Discussing products and services the company makes that will be used during the crisis D) […]
978-0134642277 Chapter 11 Part 2
55) Businesspeople rarely have to deliver negative news. Answer: FALSE Explanation: Communicating negative information a fact of life for all business professionals. Diff: 1 LO: 11.3: Explain how to effectively use the indirect approach when conveying negative news. Skill: Concept […]
978-0134642277 Chapter 11 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 11 Writing Negative Messages 1) Which of the following is one of the five goals of communicating negative information? A) Gain acceptance for the bad news B) Let the audience assume the bad news […]
978-0134642277 Chapter 10 Part 3
88) If you’re responding to a claim and your company is at fault, it is best to A) avoid sympathizing with the customer, since it can lead to lawsuits. B) do all you can to discourage further correspondence. C) take […]
978-0134642277 Chapter 10 Part 2
59) Which of the following should the close of a routine reply include if follow-up action is needed? A) A sincere thank you B) A detailed explanation of why the follow-up is needed C) A clear statement of who will […]
978-0134642277 Chapter 10 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 10 Writing Routine and Positive Messages 1) Which of the following is used to begin a routine request when using the direct approach? A) Details and explanations B) Justification for the request C) Main […]
978-0134642277 Chapter 9 Part 4
122) Which of the following is an example of a descriptive title for a visual? A) How CamCo Reduces Costs B) CamCo Cost Reductions Are Increasing Each Year C) Reducing Costs Is a Number-One Goal at CamCo D) Whither Camco: […]
978-0134642277 Chapter 9 Part 3
90) Which type of infographic can be used to replace conventional reports because of its strength as a powerful communication tool? A) One that incorporates big data B) One that is a stylized collection of charts and graphs C) One […]
978-0134642277 Chapter 9 Part 2
42) Which of the following is one of the primary values of a pictogram? A) The ability to show the time needed to complete a task in a given project B) The ability to track progress C) The ability to […]
978-0134642277 Chapter 9 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 9 Visual Media 1) Compared to poorly written text, badly designed visuals are ________ to be noticed by your audience. A) less likely B) more likely C) just as likely D) not likely Answer: […]
978-0134642277 Chapter 8 Part 4
134) Which of the following makes Twitter and other microblogs a good option for crowdsourcing? A) Ease of retweeting B) Content curation capabilities C) Their social networking aspects D) Cost E) They act as standalone systems Answer: C Explanation: C) […]
978-0134642277 Chapter 8 Part 3
102) Which of the following is essentially an online journal? A) Community Q&A site B) Blog C) Content curation site D) Virtual reality site E) Augmented reality site Answer: B Explanation: B) Blogs, online journals that are easier to personalize […]
978-0134642277 Chapter 8 Part 2
54) What is content marketing? A) Heavily advertising new blog content B) Providing free information that is valuable to a community and helps the company build closer ties with customers C) Making sure marketing efforts are satisfying for everyone involved […]
978-0134642277 Chapter 8 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 8 Social Media 1) Why does writing for social media need a different approach to writing than for traditional media? A) The relationship between the sender and the receiver is different B) Companies are […]
978-0134642277 Chapter 7 Part 4
123) When you’re using an inverted pyramid style to write content for the web, A) put the least important information at the top of the message. B) put the most important information at the top of the message. C) put […]
978-0134642277 Chapter 7 Part 3
95) If you want to create a podcasting channel, plan on using a wide variety of topics and themes to keep the audience guessing and coming back for more. Answer: FALSE Explanation: If you intend to create a podcasting channel, […]
978-0134642277 Chapter 7 Part 2
47) Which of the following is one of the differences between email for personal use and for business use? A) Business emails can be viewed on digital devices at any time B) Business emails use the first sentence of the […]
978-0134642277 Chapter 7 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 7 Digital Media 1) Marketers can use ________ to link the virtual world of online social networking with the physical world of retail stores. A) near-field collaboration B) location-based social networking C) rapid-response enumeration […]
978-0134642277 Chapter 6 Part 3
104) For most printed business messages, use a type size of ________ for regular text and ________ for headings and subheadings. A) 8 to 10 points; 12 to 14 points B) 10 to 12 points; 12 to 18 points C) […]
978-0134642277 Chapter 6 Part 2
54) What does it mean to avoid hedging whenever possible? A) Adding predictions as facts B) Using modifiers C) Incorporating parallel construction D) Using confident, definitive statements rather than weak, tentative statements E) Building a logical order to the information […]
978-0134642277 Chapter 6 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 6 Completing Business Messages 1) Which of the following should be the goal of a well-written document? A) To verbally and nonverbally convey the intended message B) A mobile friendly typeface C) Visual appeal […]
978-0134642277 Chapter 5 Part 4
135) Strong support sentences that are clearly related to the general idea being developed help improve which aspect of a paragraph? A) Its unity B) Its length C) Its conversational tone D) Its business sense E) Its transmissibility Answer: A […]
978-0134642277 Chapter 5 Part 3
103) Describe how to develop a message using words that communicate well. Answer: Choose strong, precise words. Choose words that express your thoughts clearly, specifically, and dynamically. If you find yourself using a lot of adjectives and adverbs, you’re probably […]
978-0134642277 Chapter 5 Part 2
47) Discuss elements of building credibility with the audience. Answer: With audiences who don’t know you and trust you already, you need to establish credibility before they’ll accept your messages. Demonstrating honesty and integrity will earn you the respect of […]
978-0134642277 Chapter 5 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 5 Writing Business Messages 1) Which of the following statements that would appear in a business message best reflects the “you” attitude? A) You failed to enclose a check for $25. B) We need […]
978-0134642277 Chapter 4 Part 4
133) Which of these techniques can help a writer identify main ideas and groups of supporting ideas? A) Identify the scope B) Limit the number of main ideas to three C) Brainstorm D) Evaluate the sense of urgency for the […]
978-0134642277 Chapter 4 Part 3
104) What will a message’s formality and media choice signal to the audience? A) Sense of urgency B) Style and tone C) Channel limitations D) Richness E) Complexity Answer: B Explanation: B) Your media choice is a nonverbal signal that […]
978-0134642277 Chapter 4 Part 2
55) Informal techniques for gathering insights and focusing your research efforts do NOT include A) listening to the community. B) asking the audience for input. C) distributing questionnaires and surveys. D) reviewing reports and other company documents. Answer: C Explanation: […]
978-0134642277 Chapter 4 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 4 Planning Business Messages 1) The three primary steps involved in preparing a business message are A) planning, writing, and completing. B) informing, persuading, and collaborating. C) defining the purpose, the main idea, and […]
978-0134642277 Chapter 3 Part 4
119) When adapting to other cultures, the “Golden Rule” is A) a helpful principle to follow. B) less effective than treating others the way they want to be treated. C) helpful, but only in Asian countries. D) none of the […]
978-0134642277 Chapter 3 Part 3
86) How do gender differences influence workplace communications? A) Men emphasize relationship maintenance more often than women B) Women emphasize content and outcomes more often than men C) More senior executives are willing to mentor female employees to improve their […]
978-0134642277 Chapter 3 Part 2
44) Why are most cultures considered to be complete? A) They can be easily explained to those of another culture B) They are observable and don’t need to be written C) They provide rules for society D) They provide answers […]
978-0134642277 Chapter 3 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 3 Communication Challenges in a Diverse, Global Marketplace 1) Which of the following is defined as the characteristics and experiences that identify each of us as individuals? A) Diversity B) Minority C) Cultural competency […]
978-0134642277 Chapter 2 Part 4
124) Which of the following nonverbal cues is being sent when a group member arrives promptly to a meeting as a show of respect? A) Time and space B) Personal appearance C) Vocal characteristics D) Gestures and postures E) Facial […]
978-0134642277 Chapter 2 Part 3
91) Which of the following is one of the goals of critical listening? A) To understand the information B) To retain the information of the speaker’s message C) To identify organizations for innovation D) To understand the speaker’s feelings and […]
978-0134642277 Chapter 2 Part 2
43) ________ focuses on the process and outcomes of communication, whereas ________ delivers criticism with no guidance to stimulate improvement. A) Intuitive feedback; rational feedback B) Circular feedback; linear feedback C) Open feedback; closed feedback D) Constructive feedback; destructive feedback […]
978-0134642277 Chapter 2 Part 1
Business Communication Today, 14e (Bovee/Thill) Chapter 2 Collaboration, Interpersonal Communication, and Business Etiquette 1) As an approach to resolving conflict during team activities, a ________ proposes that both sides can satisfy their goals (at least to some extent) and seeks […]
978-0134642277 Chapter 1 Part 4
120) Companies are wrestling with the ________, in which employees want to use their personal tablets and smartphones to access company networks and files. A) BAPD phenomenon B) BMSP phenomenon C) BYOD phenomenon D) BCNU phenomenon Answer: C Explanation: C) […]