44) Why are most cultures considered to be complete?
A) They can be easily explained to those of another culture
B) They are observable and don’t need to be written
C) They provide rules for society
D) They provide answers to large “life” questions for members
E) They may not make sense to those outside the culture, making the culture exclusive
45) What is the tendency to judge others according to our own culturally based standards?
A) Xenophobia
B) Stereotyping
C) Pluralism
D) High-context
E) Ethnocentrism
46) Which of the following is defined as a fear of strangers and foreigners?
A) Xenophobia
B) Stereotyping
C) Pluralism
D) High-context
E) Ethnocentrism
47) What is the process of assigning a wide range of general attributes to members of a particular
culture?
A) Xenophobia
B) Stereotyping
C) Pluralism
D) High-context
E) Ethnocentrism
48) What is the practice of being accepting of multiple cultures, based on the unique aspects of
those cultures?
A) Xenophobia
B) Stereotyping
C) Cultural pluralism
D) High-context
E) Ethnocentrism
49) How can communicators show respect and communicate effectively and positively with
people in other cultures?
A) By assigning a wide range of generalized attributes to members of the other culture
B) By ignoring the difference between another person’s culture and their own
C) By allowing members of the other culture to understand your role within their culture
D) By adapting their communication style to that of the other culture being encountered
E) By judging members of other cultures based on standards of behaviors of their own culture
50) What is one way of achieving cultural pluralism?
A) Don’t acknowledge distinctions
B) Judge all relationships by the same standards
C) Disregard personal beliefs
D) Stereotype
E) Avoid assumptions
51) The level of cultural diversity at a company will have little effect on business communication
at that company.
52) The concept of cultural competency applies when a person becomes such an expert in his or
her culture that most communication is largely automatic.
53) People are aware of their own cultural biases.
54) Ethnocentrism is the tendency to judge others based on your own personal standards and
beliefs.
55) What is culture?
56) What is ethnocentrism, and how can it be overcome?
57) What is culture? How does culture affect communication?
58) Discuss ways to increase cultural pluralism.
59) How do people learn about culture, including their own?
60) What is culture and how does our culture shape society?
61) Instinctively, when you develop a message, how is it encoded?
A) Based on your assumptions about the receiver’s culture
B) Based on your own culture
C) Based on time and space
D) Based on technology
E) Based on levels of understanding of the subject matter
62) What is the pattern of physical cues and implicit understanding where communication takes
place?
A) Cultural context
B) Orientation
C) Inclusiveness
D) Cultural competency
E) Elements of culture
63) By emphasizing principles of ________, a designer can make a website more accessible to
people whose vision is limited.
A) web accessibility
B) organic design
C) associative technology
D) emblematic availability
64) What type of culture relies less on verbal communication and more on the nonverbal signals
to convey meaning?
A) Xenophobic
B) High-context
C) Inclusive
D) Low-context
E) Pluralistic
65) Cultural differences appear in a number of important areas, including
A) nonverbal differences.
B) legal and ethical differences.
C) religious differences.
D) all of the above.
66) What type of culture relies more on verbal communication and less on circumstance and cues
to convey the meaning of a message?
A) Xenophobic
B) High-context
C) Inclusive
D) Low-context
E) Pluralistic
67) Every attempt at communication between two people from the same culture occurs within
the same
A) cultural context.
B) communication portal.
C) nexus of convenience.
D) cone of reciprocity.
68) In a low-context culture, how do businesspeople approach decision making and problem
solving?
A) By focusing more on the results of the decision
B) By focusing more on how members of similar cultures will respond
C) By focusing more on the decision-making process
D) By focusing more on the needs of team members
E) By focusing more on facts and details
69) Disabled employees can use ________ to pursue a greater range of career paths, thereby
giving employers access to a broader base of talent.
A) flexible initiatives
B) coordinated systems
C) assistive technologies
D) revolving methodologies
70) What is the primary task of communication in low-context cultures?
A) Building relationships
B) Discovering the essence of a message
C) Exchanging information
D) Indirectness
E) Understanding through metaphors
71) Nonverbal communication can be a reliable guide to determining the meaning of a message
A) in all communication situations.
B) across a wide range of electronic communication media.
C) in the majority of intercultural communication situations.
D) only if the sender and receiver assign the same meaning to nonverbal signals.
72) What is the primary task of communication in high-context cultures?
A) Exchanging information
B) Increased verbal communication
C) Focusing on the decision-making process
D) Building relationships
E) Logic and progress
73) When applying ethical standards to communication between cultures, what can be done to
allow for the clearest exchange of information possible?
A) Work in terms of one culture or the other
B) Understand that values vary from culture to culture
C) Send messages that are honest
D) Understand the needs of the receiver
E) Be flexible and actively seek mutual ground
74) In addition to legal systems that vary by culture, which other standard differs by culture,
making international business more complicated?
A) Ethical
B) Judgmental
C) Flexibility
D) Technological
E) Ability
75) The social media and technological skills of ________ are helping to change business
communication practices.
A) Generation X
B) Generation Q
C) Generation Y
D) Generation Z
76) Which of the following will be improved with increased flexibility and actively seeking
mutual ground when communicating with those of other cultures?
A) The honesty of the message
B) The clarity of information
C) The amount of judgment when interpreting messages
D) The attitudes towards work and success
E) Manners
77) Members of the ________ were born between 1946 – 1964.
A) Radio Generation
B) Lost Generation
C) Baby Boom Generation
D) Millennial Generation
78) What societal norm in the United States indicates that material goods are a sign of
superiority?
A) Roles and status
B) Use of manners
C) Attitudes toward work and success
D) Concepts of time
E) Openness and inclusiveness
79) All of the following EXCEPT ________ can promote ethical choices across cultures.
A) sending honest messages
B) respecting cultural differences
C) capturing the moral high ground
D) sending and receiving messages without judgment
80) How do people in low-context cultures view time?
A) As flexible and fluid
B) As an indication of future orientation
C) As a means of inclusiveness
D) As a limited resource and a way to plan business activities effectively
E) As an indication of success
81) Which of the following represents the idea of considering a long-term outlook for an
organization?
A) Attitude toward success
B) Role and status
C) Concept of time
D) Inclusiveness
E) Future orientation
82) When a culture is open and accepting of people from other cultures, what social norm is
being practiced?
A) Attitude toward success
B) Roles and status
C) Use of manners
D) Future orientation
E) Openness and inclusiveness
83) For a nonverbal signal to be understood by the receiver, what must happened?
A) The sender and the receiver must assign the same meaning to the nonverbal signals
B) There must be consistent prevailing norms
C) There must be similar communication technologies in use
D) Both parties must be future oriented
E) Both parties must be from low-context cultures
84) How can you prepare to interact with people from another culture?
A) Stay away from their personal space
B) Study the culture in advance
C) Increase the use of communication technologies
D) Expect them to make an effort to conform to social norms
E) Understand their role in society
85) Multiple generations within an organization are an element of what concept?
A) Social trends
B) Workplace preferences
C) Diversity
D) Nurturing
E) Practical intelligence