43) ________ focuses on the process and outcomes of communication, whereas ________
delivers criticism with no guidance to stimulate improvement.
A) Intuitive feedback; rational feedback
B) Circular feedback; linear feedback
C) Open feedback; closed feedback
D) Constructive feedback; destructive feedback
44) An important aspect of mobile communication in the workplace is ________, which
integrates voice, video, instant messaging, and real-time collaboration into a single system.
A) business communication
B) unified communication
C) peripatetic communication
D) digital communication
45) The outcome of collaborative writing is usually inferior to what a single individual can
produce.
46) Because mobile devices aren’t particularly useful for collaborative writing and other
workplace communication projects.
47) When receiving constructive feedback, you should always defend your work to maintain
your professional credibility.
48) All feedback should deliver criticism and allow the receiver to determine how to improve the
process.
49) Discuss the concept of unified communication as it applies to mobile communication and
collaboration.
50) What is the advantage of building a unified communication system into a mobile
collaboration process?
51) How do mobile devices enhance the collaborative writing and project process?
52) Discuss the difference between constructive and destructive feedback and include
suggestions for making feedback more meaningful.
53) Which of the following should be defined before shaping the direction and content of the
meeting?
A) Purpose
B) Participants
C) Venue
D) Time
E) Agenda
54) Which of the following is one of the three key questions to ask in order to create a productive
agenda?
A) Who should be prepared to supply information?
B) What are the goals of the meeting?
C) How long will the meeting take?
D) What will be considered a successful meeting?
E) Who should attend the meeting?
55) Which of the following is one of the key responsibilities of a meeting leader?
A) Explaining their knowledge of the subject before allowing others to participate
B) Reciting the agenda
C) Keeping the discussion on track
D) Limiting participation of members
E) Taking minutes of the meeting
56) Which of the following procedures can be used to run and maintain order in a formal
meeting?
A) Clouding
B) Constructive
C) Unified
D) Parliamentary
E) Fixed-web
57) When acting as a leader of a meeting, how can you best contribute to the progress of the
meeting?
A) Insist on using parliamentary procedures
B) Have an opinion prepared on every agenda item
C) Ask questions often
D) Demonstrate your knowledge of the subject
E) Pay attention to interpersonal dynamics of the group
58) Which of the following is the most important to cover in the close of a meeting?
A) Remind participants what follow-up work is needed
B) Use a mobile device to send minute notes
C) Close out work on unrelated tasks
D) Ask for input from those who have not participated in the meeting yet
E) Set the date for the next meeting
59) Which of the following can be used by participants to verify impressions and other
information after the close of a meeting?
A) Robert’s Rules of Order
B) Meeting minutes
C) An agenda
D) Telepresence
E) Instant messaging
60) Which of the following is a priority when recording meeting minutes?
A) A list of agenda items
B) Those who voiced opinions
C) Key information and assigned responsibilities
D) Identification of those who did not contribute
E) Use of Robert’s Rules of Order
61) Which of the following is one of the steps to take when preparing for a meeting to help
improve meeting productivity?
A) Encourage participation
B) Put the results to effective use
C) Distribute meeting minutes to participants and other interested parties
D) Make sure the meeting is necessary
E) Lead effectively and participate fully
62) Which of the following is one of the ways to effectively lead and improve meeting
productivity?
A) Distribute minutes
B) Incorporate technology
C) Select participants carefully
D) Choose the venue and time
E) Encourage participation
63) Which of the following is one way to put the results of a meeting to effective use?
A) Make sure the task assignments are clearly communicated
B) Set an agenda
C) Keep the meeting on track
D) Decide the purpose
E) Encourage participation
64) Much of your workplace communication will occur during in-person or online meetings. If
you’re leading a meeting, you can help to make sure it’s productive by
A) preparing carefully.
B) conducting the meeting efficiently.
C) using meeting technologies wisely.
D) all of the above.
65) The best time to distribute an agenda for a meeting is
A) before the meeting.
B) at the start of the meeting.
C) during the meeting.
D) after the meeting.
66) Use of parliamentary procedure
A) tends to slow meetings down.
B) contributes to dissent among participants.
C) helps meetings run more smoothly.
D) is only useful for meetings with more than a dozen participants.
67) At the last staff meeting, someone suggested that using parliamentary procedure would help
make the meetings more efficient. To learn more about parliamentary procedure, which of the
following should you consult?
A) SEC Standards of Ethics
B) Robert’s Rules of Order
C) Generally Accepted Accounting Principles
D) Fundamental Meeting Management
68) If you’re the designated leader of a meeting,
A) don’t interfere if the discussion departs from the goals of the meeting.
B) allow introverted participants to disengage from the meeting.
C) try to simply act as an observer, and let the meeting “run itself.”
D) do none of the above.
69) Formal meetings are conducted according to ________, a time-tested method for planning
and running meetings effectively.
A) business etiquette
B) parochial protocols
C) Emily Post’s Rules of Order
D) parliamentary procedure
70) Which of the following would not be a positive, productive way of using a mobile device
during an important meeting, convention, or conference in the workplace?
A) Jotting down some follow-up questions
B) Taking notes about essential ideas
C) Checking your Facebook or working on unrelated tasks
D) Tweeting key points from a convention speech
71) Unproductive meetings are rare in today’s business environment.
72) If you want to use a mobile device to take notes during a meeting, it’s a good idea to let the
meeting’s leader know ahead of time.
73) Meeting minutes are a summary of important information shared during a meeting and a
record of decisions made.
74) Destructive feedback offers criticism but does not stimulate improvement.
75) Discuss four planning tasks when preparing for meetings.
76) Which of the following is an advantage of holding virtual meetings?
A) Whiteboards can be accessed
B) Reduced cost
C) Agendas are easier to set and follow
D) There is greater opportunity for participation
E) The venue and time have less of an impact on the success of the meeting
77) Which of the following is an advantage of a virtual meeting for teams?
A) Multiple purposes can be accomplished in one meeting
B) The agenda can become more flexible
C) There is access to a wider pool of expertise
D) The close of the meeting is stronger and more effective
E) There is a greater chance of content listening
78) Which of the following is one of the advantages of virtual meetings for employees who
participate in them?
A) Members can take advantage of selective listening techniques
B) Prejudgment is eliminated
C) Nonverbal communications are more effective
D) There is reduced wear and tear on employees
E) Members have greater interest in interaction
79) Which of the following is/are the simplest form(s) of virtual meetings?
A) Videoconferencing
B) Telepresence
C) Virtual whiteboards
D) Online brainstorming
E) Instant messaging and teleconferencing
80) Which of the following is an advantage of using telepresence for virtual meetings?
A) The ability to convey nonverbal signals
B) The low cost
C) The number of participants that can attend and interact
D) The ability to incorporate a shared workspace
E) Improved active listening
81) Conducting successful virtual meetings requires ________ before the meeting and ________
during the meeting.
A) less planning; less diligence
B) more planning; more diligence
C) less planning; more diligence
D) more planning; less diligence
82) The ability to convey nonverbal subtleties such as facial expressions and hand gestures
makes ________ particularly good for negotiations, collaborative problem solving, and other
complex discussions.
A) conference calls
B) telepresence
C) instant messages
D) video blogs
83) Virtual meetings offer more visual contact than traditional, face-to-face meetings.
84) The most sophisticated web-based meeting systems incorporate elements of real-time
communication, shared workspaces, and videoconferencing.
85) Briefly describe at least three meeting technologies that make it easy for virtual teams to
interact.
86) Discuss the additional elements of planning that are involved in virtual meetings.
87) What are the advantages of using virtual meetings when the workforce is geographically
dispersed?
88) Which skill do the majority of top executives say is the most important skill needed in the
workplace?
A) Writing
B) Listening
C) Organizing
D) Speaking
E) Relationship management
89) Which of the following is an outcome of effective listening in the workplace?
A) Lost opportunities
B) A premium on communication skills
C) Stronger organizational relationships
D) Less temptation to multitask
E) More opportunity to contribute
90) Which of the following is the goal of content listening?
A) To evaluate information
B) To judge speaking style
C) To identify limitations in the communication
D) To understand and retain information
E) To understand the meaning of the message