86) How do gender differences influence workplace communications?
A) Men emphasize relationship maintenance more often than women
B) Women emphasize content and outcomes more often than men
C) More senior executives are willing to mentor female employees to improve their likelihood of
success
D) Outdated concepts of gender and sexual identity create confusion and controversy
E) Companies are taking more steps to enforce non-discrimination policies
87) Which of the following can be used to help those with disabilities perform activities that
previously were difficult or impossible?
A) Cultural adaptation
B) Increased degrees of freedom
C) Smartphones
D) Future orientation technologies
E) Assistive technologies
88) The ratio of men and women in entry-level professional positions is ________; however,
moving up the corporate ladder, the percentage of management roles held by men ________.
A) grossly unequal; remains flat
B) roughly equal; increases steadily
C) essentially the same; decreases steadily
D) skewed toward women; increases dramatically
89) In a given culture, prevailing customs and attitudes that pertain to roles and status will
influence the
A) attitudes about instant gratification and long-term investing.
B) expectations for who communicates with whom, what they communicate, and in what way.
C) level of tolerance for people from other cultures or with divergent points of view.
D) flexibility with which employers and workers plan each business day.
90) A company that emphasizes ________ will encourage short-term sacrifices for the promise
of better outcomes in the long term.
A) a deterministic outlook
B) a live-for-the-moment mentality
C) an orientation toward the future
D) a laissez-faire approach to planning
91) Differences in ________, such as hand gestures and eye contact, are a major source of
misunderstanding during intercultural communications.
A) contextual cues
B) nonverbal signals
C) situational enhancements
D) proverbial exchanges
92) Born after 1996, Generation Z is the first full generation to be born after the World Wide
Web was invented.
93) As a rule, your colleagues and customers around the world will use the same communication
tools that you use.
94) When traveling to another country to conduct business, you should assume that frequent eye
contact is regarded as a sign of honesty and openness in any culture.
95) Ethical standards differ from culture to culture.
96) Each generation in the workplace has been shaped by different world events that have
influenced communication, values, and expectations at the workplace.
97) Explain the difference between a high-context culture and a low-context culture, and provide
at least one example of each difference.
98) Describe at least three common business activities affected by contextual differences across
cultures.
99) List at least three areas of nonverbal communication that can differ widely among cultures.
100) Today’s workplace includes the members of four generations: the Radio Generation, Baby
Boomers, Generation X, and Generation Y. What challenges does the composition of the
contemporary workforce pose for on-the-job communication?
101) Since cultures do not always share the same perspectives on ethical issues, how can you
keep messages ethical during intercultural communication?
102) While working in a country with a high-context culture, you schedule a meeting with a
vendor who lives there. When he shows up 20 minutes after the meeting was supposed to begin,
should you take it as a sign of incompetence or disrespect? Explain.
103) List at least three types of nonverbal differences might you encounter when working with
businesspeople from other cultures. Provide at least one example of how these differences might
cause misunderstandings in communication.
104) Discuss the difference in high-context and low-context cultures.
105) When working with people from other cultures, what steps can be taken to make sure
messages remain ethical?
106) Identify and discuss the seven areas of social behavior that vary among cultures.
107) Which of the following defines your understanding of your own culture and the way it
shapes your communication efforts?
A) Bias
B) The “Golden Rule”
C) Respect
D) Individualism
E) Communication style
108) How can communicators work to improve their cultural competency?
A) Teach those from other cultures about personal biases
B) Treat everyone the way you would want to be treated
C) Don’t be afraid to use humor with those from other cultures
D) Exercise tolerance, flexibility, and respect
E) Promote individualism
109) In the United States, which of these behaviors is often encouraged and rewarded in
employees?
A) Equality
B) Privacy
C) Indirect communication
D) Religious beliefs
E) Individualism
110) What is the held idea that every person should have the opportunity to pursue their goals in
an organization?
A) Individualism
B) Success
C) Privacy
D) Cultural competency
E) Equality
111) In terms of time and schedules, what do most U.S. businesses value?
A) Flexibility
B) Punctuality
C) Mobility
D) Agenda setting
E) Directness
112) Which of these tends to be the focus of most communication in the United States?
A) Group harmony
B) Relationships
C) Content
D) Flexibility
E) Manners
113) Which of the following is essential when communicating with those from other cultures?
A) Use general terms and phrases
B) Write based on your cultural biases
C) Use communication translation technologies
D) Adapting the message to other cultures
E) Be consistent and exact in your efforts
114) Which of the following is one way to improve your cultural competency?
A) Become aware of your own biases
B) Be consistent about applying the “Golden Rule”
C) Incorporate the use of industry jargon
D) Use humor often to put others at ease
E) Strive for equality and avoid individualism
115) Which of the following is one way to improve your cultural competency?
A) Strive for equality and avoid individualism
B) Be careful about applying the “Golden Rule”
C) Treat privacy and personal space with care
D) Follow the tenets of the official religion of the United States
E) Learn as much about the written language of other cultures as possible
116) Which of the following is one way to improve your cultural competency?
A) Use good quality translation software whenever possible
B) Use a direct and focused communication style
C) Exercise tolerance, flexibility, and respect
D) Always begin with personal stories and questions
E) Follow the tenets of the official religion of the United States
117) Which of the following is one way to improve your cultural competency?
A) Strive for equality and avoid individualism
B) Apply the “Golden Rule” consistently
C) Incorporate respect and rigid structure in communication formats
D) Practice patience and maintain a sense of humor
E) Incorporate bias whenever possible
118) What do many U.S. companies expect from employees, even those who work in teams and
collaborative settings?
A) Group harmony
B) Equality
C) Consistent communication style
D) Group success
E) Individualism