91) Which of the following is one of the goals of critical listening?
A) To understand the information
B) To retain the information of the speaker’s message
C) To identify organizations for innovation
D) To understand the speaker’s feelings and needs.
E) To evaluate the strength of the evidence
92) What type of listening skills allows a speaker to use a calm, clear-headed approach in
speaking?
A) Empathic
B) Content
C) Critical
D) Active
E) Premium
93) Which listening skill is being used when biases are minimized and there is an attempt to
understand what the other party is saying?
A) Persuasive
B) Active
C) Content
D) Empathetic
E) Critical
94) During which phase of the listening process does the listener acknowledge hearing the
message through nonverbal clues?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
95) Which of the following is the process of assigning meaning to sound, based on your values
and beliefs?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
96) During which phase of the listening process do you store information for future use?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
97) Which type of listening skill requires applying critical thinking skills and evaluating the
quality of evidence?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
98) Which of the following is the stage of the listening process where the listener reacts to the
message?
A) Decoding
B) Remembering
C) Receiving
D) Evaluating
E) Responding
99) Which of the following is an outcome of selective listening?
A) Passive listening
B) Extensive questions
C) Remembering what you think the speaker probably said
D) More focus on the speaker
E) More meaningful nonverbal feedback
100) Which of the following is a tool used by effective listeners to increase focus on the speaker?
A) Passive listening
B) Taking as few notes as possible
C) Using the same style in all situations
D) Staying focused on the speaker and content
E) Identifying stylistic differences
101) Which of the following can be used to improve listening skills?
A) Assume you already know everything that is important on the subject
B) Make little or no eye contact
C) Multitask
D) Don’t give nonverbal feedback
E) Overlook stylistic differences and focus on the message
102) Which of the following takes place when the listener makes up their mind about a message
before fully hearing the message?
A) Defensive listening
B) Misinterpreting
C) Paraphrasing
D) Categorizing
E) Visual listening
103) Which of the following can help when trying to store information in long-term memory?
A) Use passive listening techniques
B) Categorize new information into logical groups
C) Overlook stylistic differences
D) Make distinctions between main points and supporting details
E) Look for opportunities to learn
104) Which of the following can improve your understanding of a message when you and the
speaker don’t share enough of the same language?
A) Create acronyms and rhymes for key ideas
B) Visualize words and ideas as pictures
C) Paraphrase the idea and have the speaker confirm what you think you heard
D) Give the speaker nonverbal cues
E) Save questions until an appropriate time
105) If you are listening mainly to understand the speaker’s message, you are engaging in
A) content listening.
B) critical listening.
C) empathic listening.
D) active listening.
106) An effective listener tries to practice ________ in an effort to hear and understand what the
other party is saying.
A) emphatic listening
B) critical listening
C) active listening
D) content listening
107) Some people use ________ to tune out anything that doesn’t conform to their beliefs or
their self-images.
A) empathetic listening
B) constricted listening
C) egocentric listening
D) defensive listening
108) The goal of ________ is to understand and evaluate a speaker’s message based on elements
such as logic, evidence, and validity, as well as the speaker’s intentions and motives.
A) cerebral listening
B) content listening
C) critical listening
D) covert listening
109) Now that technology is so vital in the workplace, few executives view listening as an
important skill.
110) The primary goal of empathic listening is to solve the speaker’s problem.
111) Your ability to listen effectively will have little effect on your long-term career prospects.
112) One reason listening is often difficult is because people speak faster than the listener can
think.
113) List at least three benefits of effective listening in business.
114) List at least three strategies to keep your mind from wandering while listening to a speaker.
115) Discuss ways to retain information when the information is important and might be used
later.
116) Identify five ways to become a more effective listener.
117) Identify and explain the five steps in the listening process.
118) Which of the following is defined as the process of sending and receiving information
without using written or spoken language?
A) Listening
B) Etiquette
C) Focus
D) Nonverbal communication
E) Virtual communication
119) Which nonverbal signal indicates the intensity of feelings and conveys emotions?
A) Time and space
B) Slouching
C) Personal appearance
D) Touch
E) Facial expression
120) How can a communicator intentionally influence messages using vocal characteristics?
A) By controlling pitch, pace, and stress
B) By adopting their style to match those whom they wish to impress
C) By supporting the message with touch that conveys warmth and reassurance
D) By asserting authority and implying intimacy
E) By demonstrating their own importance or disregard for others
121) Which of the following nonverbal communication cues can be altered in order to adopt the
style of the people you want to impress?
A) Listening
B) Empathy
C) Personal appearance
D) Technology
E) Etiquette
122) Which of these nonverbal cues helps to reveal the intensity of a speaker’s feelings?
A) Listening
B) Etiquette
C) Time management
D) Eye contact
E) Use of technology
123) Which of the following is one way to improve your understanding of nonverbal
communication?
A) Separate nonverbal signals from the communication process
B) Avoid replacing words with cues
C) Avoid physical touch if warmth and understanding needs to be displayed
D) Communicate at a time that works best for you
E) Watch for cues from gestures and posture