119) When adapting to other cultures, the “Golden Rule” is
A) a helpful principle to follow.
B) less effective than treating others the way they want to be treated.
C) helpful, but only in Asian countries.
D) none of the above.
120) Business communicators can improve their cultural competency by
A) becoming aware of their own biases.
B) exercising tolerance, flexibility, and respect.
C) practicing patience and maintaining a sense of humor.
D) all of the above.
121) Following the “Golden Rule” is not an effective strategy for adapting to other cultures.
122) Businesses in the United States always value teamwork over individualism.
123) Businesses in the United States value punctuality and the efficient use of time.
124) Identify guidelines for adapting your approach to successful communication in other
cultures.
125) What should be done if you find yourself in an awkward or embarrassing moment when
you are working with people from other cultures?
126) When working with businesspeople from the United States, what should be remembered
about individualism, equality, and personal space at work?
127) Which of the following is one trait required of a communicator when adapting
communication efforts to other cultures?
A) Motivation
B) Better communications technology
C) Learning about several cultures at the same time
D) The ability to compare and contrast all cultures
E) Being comfortable in a variety of cultures
128) Which of the following is one skill required of a communicator when adapting
communication efforts to other cultures?
A) Better communications technology
B) Change of personal habits
C) Learning about several cultures at the same time
D) The ability to compare and contrast all cultures
E) Being comfortable in a variety of cultures
129) Which of the following is one thing organizations do to relieve the burden on employees of
having to learn multiple cultures in depth?
A) Expect each employee to learn a new language
B) Provide a general overview of cultures around the world
C) Appoint regional specialists
D) Incorporate translation software to communication systems
E) Teach employees standards of American culture
130) What should be considered when seeking to understand the nature of ethics, values, and
laws of those of other cultures?
A) Primary resources and principal products
B) How people view scheduled appointments
C) Generally accepted working hours
D) The idea that politeness is more important than factual honesty
E) Phrases, facial expressions, or hand gestures that might be considered rude
131) When seeking to understand political patterns in another country, which of the following
should be considered?
A) Tolerance for religious minorities
B) The expectation of money or gifts
C) Honesty being more important than politeness
D) Specific colors that are not appropriate
E) How appropriate it is to talk about politics in a business situation
132) Because religious beliefs are important to many, what should someone communicating with
business partners in other countries know about religion in that country?
A) Which places, objects, actions, and events are sacred
B) How do people react to strangers
C) Is politeness valued more than factual honesty
D) Where is the seat of honor at a table
E) What the generally accepted working hours are
133) Understanding how people view scheduled appointments is an aspect of which area of
doing business in other cultures?
A) Understanding social customers
B) Economic and business institutions
C) Religious and social beliefs
D) Political patters
E) The nature of ethics, values, and laws
134) Why is it important to learn a few key phrases in the language of a colleague in another
country?
A) To help determine the nature of ethics and values
B) To better learn about the economic and business institutions
C) To indicate you are committed to the business relationship
D) To increase your understanding of religious beliefs
E) To better assess political patterns
135) When writing in English for non-native English speakers, what is one way you can help to
clarify your message?
A) Choose words carefully
B) Add extensive detail
C) Use longer paragraphs
D) Eliminate transitions
E) Spell out numbers and dates
136) When writing in English for non-native English speakers, how will transitional words and
phrases help the reader’s understanding of the message?
A) By allowing them to understand smaller chunks of information at a time
B) By allowing them to follow your train of thought
C) Numbers and dates will be clearer and less likely to be misinterpreted
D) By allowing readers to better understand slang terms and local idioms
E) By helping readers separate humor and references to popular cultures
137) When working with those from another culture, what can be done to improve your listening
and comprehension skills?
A) Use local idioms and jargon whenever possible
B) Increase your use of nonverbal feedback
C) Be tolerant of vocabulary choices
D) Assume the speaker has adjusted the content of the message for you
E) Look for changes in tone, speed, and volume, indicating something is important
138) Which of these steps can help you improve your effectiveness in intercultural
conversations?
A) Rephrase your ideas often
B) Use overly simplified sentences
C) Ignore nonverbal feedback that is culturally different
D) Speak slowly and clearly
E) Assume the listener will ask questions if they are unsure about something
139) When conversing with someone from another culture, how should you end the
conversation?
A) By stressing and over enunciating key ideas from the conversation
B) Bow
C) By double-checking to make sure you and the other person agree on what was decided
D) Immediately rephrase what has been agreed on
E) Interrupt and correct the listener if they misspeak
140) Which of the following can be used to clarify meaning in both spoken and written
communications?
A) Interpreters
B) Transcreation
C) Back-translation
D) Translators
E) Simplicity
141) What is transcreation?
A) Encoding a message into another language, then retranslating it back to the native language
B) Using tools such as Google Translate to automate translation
C) Using an interpreter for spoken and written communication
D) The ability to properly translate slang and local idioms
E) Recreating material for a new culture instead of simply translating it
142) When writing to businesspeople in other countries, you should
A) use an informal, friendly tone.
B) keep your sentences and paragraphs long.
C) be vague and general in your wording.
D) make generous use of transitional words and phrases.
143) During conversations with non-native English speakers, you should
A) immediately rephrase statements they don’t seem to understand.
B) avoid paying too much attention to nonverbal feedback.
C) avoid including any words or phrases from their native language.
D) do none of the above.
144) With the exception of ________, the following statements about intercultural
communication are TRUE.
A) Learning some common phrases in the language of your business partners will demonstrate
your commitment to the business relationship.
B) Being able to communicate in more than one language can make you a more competitive job
candidate in a wider variety of career opportunities.
C) Mobile devices can help you learn another language or communicate with someone who
doesn’t speak your language.
D) You can assume people who speak the same language (but come from different countries)
will speak that language in the same way.
145) As used in everyday language, ________ mean more than the sum of their literal parts, so
they cannot be taken literally.
A) noun clauses
B) prepositional phrases
C) idiomatic phrases
D) adverbial clauses
146) The term ________ refers to dedicated software and online services that offer various forms
of automated translation.
A) machine interpolation
B) digital interpretation
C) online transcription devices
D) computerized translation tools
147) Local expressions and slang will clarify a message for the person you are communicating
with.
148) It is appropriate to ask a speaker to repeat a comment if you do not understand it.
149) Mobile devices can help you learn another language or communicate with someone who
doesn’t speak your language.
150) Briefly describe at least three strategies for writing effective multicultural messages.
151) What are the key ways to improve your intercultural skills?
152) A new employee who speaks English as a second language has just joined the design team
you lead. You notice that she often looks confused during conversations. Describe at least three
useful strategies for this situation.
153) What can you do to help others adapt to your language and culture?
154) When doing business in other cultures, what are some strategies you can use to promote
effective intercultural communication?
155) What steps can you take to improve your intercultural conversation skills, both as a speaker
and as a listener?