124) Which of the following nonverbal cues is being sent when a group member arrives
promptly to a meeting as a show of respect?
A) Time and space
B) Personal appearance
C) Vocal characteristics
D) Gestures and postures
E) Facial expression
125) Body movement can send an unintentional message based of which nonverbal cue?
A) Facial expression
B) Gesture and posture
C) Vocal characteristics
D) Personal appearance
E) Time and space
126) Which of the following statements about nonverbal communication is FALSE?
A) Facial expressions are a primary means of conveying emotions.
B) A person’s voice carries both intended and unintended nonverbal cues.
C) Nonverbal signals can be used to assert both authority and intimacy.
D) Mastering nonverbal signals will allow you to “read someone like a book.”
127) Nonverbal signals can ________ a verbal message.
A) strengthen
B) weaken
C) replace
D) all of the above
128) People are often judged based on the way they dress.
129) List at least three general categories of nonverbal communication.
130) If you are new to a company, what is the best way to decide what type of dress is
appropriate in that organization?
131) List and briefly explain the three roles nonverbal communication plays in communication.
132) Discuss how nonverbal communications skills can affect your speaking and listening skills.
133) Identify and discuss the 6 types of nonverbal communication signals.
134) What are the variety of behaviors, manners, and habits used in the workplace referred to as?
A) Grooming
B) Professionalism
C) Nonverbal skills
D) Etiquette
E) Cues
135) Because phone calls lack the visual richness of face-to-face conversations, which of the
following can be used to convey professionalism?
A) Etiquette
B) Gestures and posture
C) Listening skills
D) Facial expression
E) Attitude and tone of voice
136) Which of the following is needed when practicing business etiquette when in teams and in
meetings?
A) Mutual respect and consideration among participants
B) Integration of mobile communication and social media
C) Participative management
D) Creativity
E) Formal rules of behavior
137) Which of these is an example of courteous phone behavior?
A) Vary pitch and inflection
B) Increasing the audience’s knowledge level
C) Verify you are calling at a good time
D) Forward all calls you cannot answer directly
E) Use voicemail to screen calls
138) Which of the following is a good example of business etiquette in a social situation?
A) Don’t look guests from other cultures in the eye
B) Only shake hands when someone else extends their hand first
C) Finishing a text message while introducing yourself to someone
D) Briefly describe your role in the company when you introduce yourself
E) A personal comment that includes mild flattery
139) Which of the following is an important etiquette guideline when you are representing your
company online?
A) Only use personal attacks on blog postings and social media sites
B) Strongly state your opinions so they sound like facts
C) Use texting style whenever possible to keep messages short and to the point
D) Assume corporate networks are private
E) Stay focused on the original topic; if you need to change the subject, start a new message
thread
140) Which of these is an important online etiquette rule?
A) Use commenting mechanisms whenever possible
B) Send messages when it works best for you, knowing the audience will respond when
convenient
C) Use “Reply All” whenever possible
D) Assume a message sent to one recipient will remain private
E) Avoid multitasking while using IM
141) If you want to change the subject of an ongoing email thread, which of these steps should
you take?
A) Start a new message thread
B) Do not use the “Reply All” function
C) Change the text in the subject line
D) Indicate who the new message goes to by inserting their name above the message
E) Invite the intended recipients to a blog site to view the message
142) When using digital media, how can you be sure you are presenting facts instead of your
opinion?
A) Include links to Wikis
B) Include supporting evidence
C) Open a discussion forum
D) Assume others will view the message
E) Avoid text language
143) When conducting business over a meal, when does the business aspect of the meal begin?
A) After drinks
B) After small talk about religion or politics
C) After the entrée is finished
D) After getting to know your guest by asking about personal matters
E) After relaxing the group by sharing a few jokes
144) When working with people from other cultures, which of the following will help ensure
proper etiquette in social settings?
A) Don’t shake hands unless invited to
B) Introduce yourself with a humorous comment
C) Explain your role in the organization
D) Learn about the customs of the other cultures
E) Invite the group to dinner and cocktails to learn more about each other
145) When leaving a voicemail message, which of these should you be sure to include?
A) The best time to return your call
B) Detail questions or instruction
C) Who else you are calling
D) A list of all issues that need to be covered
E) A specific date and time when you will try to call again
146) Which of the following is an example of a way to increase the clarity of communication and
display courtesy when ending a business call?
A) Indicate that the follow up will be complicated
B) Make an appointment to continue the phone call at a later date
C) Close with a personal comment about your working relationship
D) Suggest that a voice mail is as effective as a conversation and saves time
E) Double-check vital information such as meeting times and dates
147) Which of the following steps should be taken when you have an important or complicated
message to deliver by phone?
A) Plan what you want to say before calling
B) Establish the needs of the person you are calling
C) Leave a detailed voice message describing when you will call and what the discussion will be
about
D) Be courteous
E) Be short and to the point, with more detailed information sent electronically
148) Successful teamwork, productive meetings, effective listening, and nonverbal
communication all depend on ________ among all participants.
A) face-to-face contact
B) mutual respect and consideration
C) common cultural reference points
D) the use of the latest communication technology
149) A new coworker from Russia asks you about North American greeting customs. You
explain that in most business contexts,
A) women are not expected to shake hands.
B) it is not necessary to stand up before shaking hands if you are already seated.
C) shaking hands is an outdated custom in North America.
D) a firm handshake is expected when two people meet.
150) When you’re using a mobile device, making any of the following choices EXCEPT
________ will reflect negatively on your professionalism.
A) talking loudly in open offices or public places
B) texting during a meal or while someone is talking to you
C) allowing incoming calls/texts to interrupt meetings or discussions
D) asking for permission before using your device’s camera
151) Because phone calls lack the visual richness of face-to-face conversations, you’ll need to
use ________ to convey confidence and professionalism.
A) questions and social media
B) smartphones and apps
C) context and subject matter
D) attitude and tone of voice
152) All of the following EXCEPT ________ are best practices when using phones at work.
A) being positive and professional when you answer the phone
B) varying your vocal pitch and inflections so people know you’re interested
C) enabling your voicemail, even if you don’t check messages regularly
D) ending your calls with courtesy and clarity
153) The business aspect of a dinner meeting usually begins after entrée plates have been
removed.
154) The habits you exhibit while using your mobile device exemplify your attitude toward the
people around you.
155) While having lunch with a client, what should you do with the business papers you brought
to discuss? Why?
156) Discuss etiquette rules that should always be followed when doing business online.
157) Identify and discuss five tips that can help you use the phone confidently and
professionally.
158) How can you prepare to have good etiquette and manners in social settings?