Archives: Solution Manual
978-1285860381 Chapter 4 Solution Manual Part 2
Case: United States v. Biswell1 Facts: Biswell operated a pawn shop and had a license to sell “sporting weapons”. Treasury agents demanded to inspect Biswell’s locked storeroom. The officials claimed that, the Gun Control Act of 1968 gave them the […]
978-1285860381 Chapter 4 Solution Manual Part 1
Suggested Assignments Evolution of the Common Law Ask students to summarize the common law principles of the bystander cases in the text and then create their own bystander examples. First, students should write a two- or three-sentence summary of the […]
978-1285860381 Chapter 3 Solution Manual Part 2
Case: Forestal Guarani S.A. v. Daros International, Inc.1 Facts: Forestal Guarani S.A., in Argentina, entered into an oral agreement to sell wooden finger-joints to Daros International, Inc. in New Jersey.2 Forestal sent Daros the products but Daros declined to pay […]
978-1285860381 Chapter 3 Solution Manual Part 1
Suggested Additional Assignments Interview: An Importer Students should locate a local businessperson who imports goods or sells imported goods. Why does she choose to deal in imported goods? What advantages do the goods give her over domestic goods? What problems […]
978-1285860381 Chapter 2 Solution Manual Part 2
Multiple Choice Questions 1. Milton Friedman was a strong believer in the _____________ model. He _______________ argue that a corporate leader’s sole obligation is to make money for the company’s owners. (a) shareholder; did (b) shareholder; did not (c) stakeholder; […]
978-1285860381 Chapter 2 Solution Manual Part 1
Suggested Additional Assignments Research Ask students to bring to class a newspaper, magazine, or internet article that raises ethical issues regarding a US company doing business overseas. They should be prepared to identify the ethical issues and discuss them using […]
978-1285860381 Chapter 1 Solution Manual Part 2
Analyzing a Case Case: Kuehn v Pub Zone1, Facts: Maria Kerkoulas owned the Pub Zone bar, frequented by many motorcycle gangs, and knew from her own experience and conversations with police that some of the gangs, including the Pagans, were […]
978-1285860381 Chapter 1 Solution Manual Part 1
Suggested Additional Assignments Research Students should pick up an issue of any newspaper and find ten articles dealing with legal issues. The articles might refer to contract disputes, negligence suits, international trade agreements, statutory debates in Congress, environmental conflicts, employment […]
978-1285451374 Data Workbook Data Workbook
BankUSA Credit Card Division Exhibit 3.9 Wait times for 500 Customers 26 137 415 68 66 87 67 174 108 358 30 325 195 63 54 72 280 65 218 43 58 61 265 119 135 118 667 71 70 […]
978-1285451374 Chapter 18 Solution Manual Part 2
OM5 C18 IM 11 G B,C 9 6 15 9 18 3 H F.G 3 18 21 18 21 0 Critical path is B-D-E-F-H. Project completion time is 21. We work one or more CPM problems on the board, first […]
978-1285451374 Chapter 18 Solution Manual Part 1
OM5 C18 IM 1 OM5 Chapter 18: Project Management Discussion Questions 1. Identify at least five additional examples of projects that are not cited in this chapter. Students might identify the following “projects” — waste management, building a solar field, […]
978-1285451374 Chapter 17 Solution Manual Part 2
OM5 C17 IM 8 Reduce Cost Partially electronic and paper based information flows that need improvements. Are two beds necessary? Labor intensive process with much waiting in practice. 10. Some companies use a technique called heijunka, which is a Japanese […]
978-1285451374 Chapter 17 Solution Manual Part 1
OM5 C17 IM 1 OM5 Chapter 17: Lean Operating Systems Discussion Questions 1. Provide some examples of different types of waste in an organization with which you are familiar, such as an automobile repair shop or a fast-food restaurant. In […]
978-1285451374 Chapter 16 Solution Manual Part 3
OM5 C16 IM © 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 17 14.* Use the data in problem 4 to calculate Cp […]
978-1285451374 Chapter 16 Solution Manual Part 2
OM5 C16 IM © 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 10 8.* An Internet service provider (ISP) measures the proportion of […]
978-1285451374 Chapter 16 Solution Manual Part 1
OM5 C16 IM © 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 1 OM5 Chapter 16: Quality Control and SPC Discussion Questions 1. […]
978-1285451374 Chapter 15 Solution Manual Part 3
OM5 C15 IM © 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 16 14. Describe some examples of poka-yoke in consumer products or […]
978-1285451374 Chapter 15 Solution Manual Part 2
OM5 C15 IM © 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 9 4. Find two examples similar to the Intel box in […]
978-1285451374 Chapter 15 Solution Manual Part 1
OM5 C15 IM © 2013 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part. 1 OM5 Chapter 15: Quality Management Discussion Questions 1. Select two […]
978-1285451374 Chapter 14 Solution Manual Part 2
OM5 – C14 IM 9. Mike Reynolds has four assignments due in class tomorrow, and his class times are as follows. Class Time Each class lasts one hour, and Mike has no other classes. It is now midnight, and Mike […]
978-1285451374 Chapter 14 Solution Manual Part 1
OM5 Chapter 14: Operations Scheduling and Sequencing Discussion Questions 1. Discuss how you decide to schedule your school assignments. Do your informal scheduling rules correspond to any of those in this chapter? Many students will probably recognize that they use […]
978-1285451374 Chapter 13 Solution Manual Part 3
OM4 C13 IM Case Teaching Note: Greyhound Frequent Flyer Call Center Note: This case can be used with OM 4 Chapters 7, 10 and/or 13 depending on the judgment and guidance of the instructor(s). Excel models with case data accompany […]
978-1285451374 Chapter 13 Solution Manual Part 2
8. Given the bill of materials for the printer cartridge (A) shown below, a gross requirement to build 170 units of A, on-hand inventory levels for each item as shown in the table below, and assuming zero lead-times for all […]
978-1285451374 Chapter 13 Solution Manual Part 1
OM4 Chapter 13: Resource Management Discussion Questions 1. Identify a goods-producing or service-providing organization and discuss how it might make aggregate planning decisions using the variables described in Exhibit 13.3. Students will “apply” Exhibit 13.3 aggregate planning concepts to an […]
978-1285451374 Chapter 12 Solution Manual Part 3
OM5 C12 IM 15.* The J&B Card Shop sells calendars featuring a different Colonial picture for each month. The once-a-year order for each year’s calendar arrives in September. From past experience the September-to-July demand for the calendars can be approximated […]
978-1285451374 Chapter 12 Solution Manual Part 2
9.* Environmental considerations, material losses, and waste disposal can be included in the EOQ model to improve inventory management decisions. Assume that the annual demand for an industrial chemical is 1,200 lb, item cost is $5/lb, order cost is $40, […]
978-1285451374 Chapter 12 Solution Manual Part 1
OM5 Chapter 12: Managing Inventories Discussion Questions 1. Discuss some of the issues that a small pizza restaurant might face in inventory management. Would a pizza restaurant use a fixed order quantity or period system for fresh dough (purchased from […]
978-1285451374 Chapter 11 Solution Manual Part 3
OM4 C11 IM 14.* Two experienced managers at Wilson Boat, Inc. are resisting the introduction of a computerized exponential smoothing system, claiming that their judgmental forecasts are much better than any computer could do. Their past record of predictions is […]
978-1285451374 Chapter 11 Solution Manual Part 2
6.* A restaurant wants to forecast its weekly sales. Historical data (in dollars) for fifteen weeks are shown below and can be found on the worksheet C11P6 in the OM5 Data & Calculations Workbook. (Note: you may copy the data […]
978-1285451374 Chapter 11 Solution Manual Part 1
OM4 Chapter 11: Forecasting and Demand Planning Discussion Questions 1. Discuss some forecasting issues that you encounter in your daily life. How do you make your forecasts? Students might suggest such things as cell phone usage, vehicle mileage, university 2. […]
978-1285451374 Chapter 10 Solution Manual Part 2
OM4 C10 IM 10. For the Solved Problem on processing driver’s licenses at the Archer County Courthouse in this chapter, if 40 drivers are to be processed each hour, how many clerks and typists should be hired assuming a 80 […]
978-1285451374 Chapter 10 Solution Manual Part 1
OM3 Chapter 10: Capacity Management Discussion Questions 1. Provide and discuss some examples of economies and diseconomies of scale in a college environment. Economies of scale mean that long-run average costs decline as volume increases. Diseconomies of scale happen when […]
978-1285451374 Chapter 9 Solution Manual Part 2
OM5 C9 IM 10.* MicroFix provides computer repair service on a contract basis to customers in five sections of the city. The five sections, the number of service contracts in each section, and the x, y coordinates of each section […]
978-1285451374 Chapter 9 Solution Manual Part 1
OM5 Chapter 9: Supply Chain Design Discussion Questions 1. Describe the three types of value (supply) chain frameworks (i.e., Exhibits 2.1, 2.3 and 9.1) and which do you like the best. Why? The input-output model of value (supply) chain is […]
978-1285451374 Chapter 8 Solution Manual Part 2
OM5 C8 IM 12. You have been asked to set up an assembly line to assemble a computer mouse. The precedence network is shown in Exhibit 8.12; task times in minutes are given in parentheses. There are 480 minutes of […]
978-1285451374 Chapter 8 Solution Manual Part 1
OM5 Chapter 8: Facility and Work Design Discussion Questions 1. Discuss the type of facility layout that would be most appropriate for: a. printing books—Product layout b. performing hospital laboratory tests—Process layout or cellular 2. Describe the layout of a […]
978-1285451374 Chapter 7 Solution Manual Part 2
OM5 C7 IM 14. The Wilcox Student Health Center has just implemented a new computer system and service process to “improve efficiency.” The process flowchart and analysis framework is also provided. As pharmacy manager, you are concerned about waiting time […]
978-1285451374 Chapter 7 Solution Manual Part 1
OM5 Chapter 7: Process Selection, Design, and Analysis Discussion Questions 1. What type of process—project, job shop, ow shop, and continuous ow— would most likely be used to produce the following? Explain your reasoning. a. Apple iPads – ow shop […]
978-1285451374 Chapter 6 Solution Manual Part 2
OM4 C6 IM 10. Research and write a short paper (maximum two typed pages) illustrating an example of how a company applies concepts of Design for Environment (DfE). A Google search for “design for environment” results in over 1.5 million […]
978-1285451374 Chapter 6 Solution Manual Part 1
OM4 Chapter 6: Goods and Service Design Discussion Questions 1. How might today’s technology, such as the Internet, be used to understand the voice of the customer? Consumers provide a lot of “free” information in the form of blogs, discussion […]
978-1285451374 Chapter 5 Solution Manual Part 2
OM5 C5 IM 11.* In Problem 10, assume the cost factors given have not changed. A marketing representative of NEW-SPEC, a firm that specializes in providing manual inspection processes for other firms, approached Paris Manufacturing and offered to inspect parts […]
978-1285451374 Chapter 5 Solution Manual Part 1
OM5 Chapter 5: Technology and Operations Management Discussion Questions 1. Describe at least one application of modern technology in each of these service industries: a. Financial services b. Public and government services How does your example application improve things, or […]
978-1285451374 Chapter 4 Solution Manual Part 2
OM5 C4 IM Case Teaching Note: Sustainable Lawn Care Case Study The case focuses on how two firms in the same industry define their business strategy in different ways–one currently from a pure physical perspective and the competitor from a […]
978-1285451374 Chapter 4 Solution Manual Part 1
OM5 Chapter 4: Operations Strategy Discussion Questions 1. Select a business with which you are familiar and identify examples of customers using search, experience, and credence quality to evaluate the good or service. You might also look up the businesses […]
978-1285451374 Chapter 3 Solution Manual Part 2
OM5 C3 IM 9. Customers call a call center to make room reservations for a small chain of 42 motels located throughout the southwestern part of the United States. Business analytics is used to determine how and if the following […]
978-1285451374 Chapter 3 Solution Manual Part 1
OM5 Chapter 3: Measuring Performance in Operations Discussion Questions 1. What types of performance measurements might be used to evaluate a fraternity or student organization? Metrics might include attendance at key events, total membership each academic term, gains and losses […]
978-1285451374 Chapter 2 Solution Manual Part 2
OM5 C2 IM 9. * A university currently has a recycling program for paper waste. The fixed cost of running this program is $10,000 per year. The variable cost for picking up and disposing of each ton of recyclable paper […]
978-1285451374 Chapter 2 Solution Manual Part 1
OM 5 Chapter 2: Value Chains Discussion Questions (1) Provide an example where you have compared a good or service by its value and compared perceived benefits and price. How did your assessment of value led to a purchase (or […]
978-1285451374 Chapter 1 Solution Manual Part 2
OM 5 C1 IM Case Teaching Notes: Zappos Case Study The objective of this case is to introduce students to a web-based firm where the motto is “Deliver WOW through service” and the student can begin to understand issues such […]
978-1285451374 Chapter 1 Solution Manual Part 1
OM5 Chapter 1: Goods, Services, and Operations Management Discussion Questions 1. Explain how operations management activities affect the customer experiences described in the Museum of Science + Technology anecdote at the beginning of this chapter. What “moments of truth” would […]