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978-1285063003 Chapter 1
1 Chapter 1 Supervisory Management Roles and Challenges After reading and studying this chapter, the student should be able to: Explain why management is needed in all organizations. Describe the different levels of management. Discuss what managers […]
978-1285063003 Chapter 10
1 Chapter 10 Meetings and Facilitation Skills After reading and studying this chapter, the student should be able to: Explain how technology is enhancing meetings. Explain the four basic purposes of meetings. Differentiate between the leader-controlled and […]
978-1285063003 Chapter 11
1 Chapter 11 Coaching for Higher Performance After reading and studying this chapter, the student should be able to: Explain the concept of coaching. Identify the four major coaching functions. Describe the important skills used in coaching. […]
978-1285063003 Chapter 12
1 Chapter 12 Managing Conflict, Stress, and Time After reading and studying this chapter, the student should be able to: Identify the causes of conflict. Discuss conflict management styles and identify when each would be appropriate. Describe […]
978-1285063003 Chapter 13
1 Chapter 13 Exercising Control After reading and studying this chapter, the student should be able to: Define control and explain how it relates to plan- ning. Discuss the characteristics of effective control systems. Discuss the three […]
978-1285063003 Chapter 14
1 Chapter 14 Controlling Productivity, Quality, and Safety After reading and studying this chapter, the student should be able to: Explain the concept of productivity. Identify and explain the ways management, government, unions, and employees affect productivity. […]
978-1285063003 Chapter 15
1 Chapter 15 Selecting, Appraising, and Disciplining Employees After reading and studying this chapter, the student should be able to: Explain who is responsible for selecting, appraising, and disciplining employees. Describe the steps in the employee selection procedure, […]
978-1285063003 Chapter 16 Part 1
1 Chapter 16 The Supervisor, Labor Relations, and Legal Issues After reading and studying this chapter, the student should be able to: Explain what is meant by labor relations. Trace the development of unions in the United States […]
978-1285063003 Chapter 16 Part 2
SUPERVISORY MANAGEMENT Instructor’s Manual tions for applicants and employees with physical or mental impairments that substantially limit major life activities. • Accommodations are not considered reasonable if they place an undue hardship on the em- ployer or would require an […]
978-1285063003 Chapter 2
19 Chapter 2 Fundamentals of Planning After reading and studying this chapter, the student should be able to: Discuss some of the more important points about planning. Explain the steps involved in planning. Explain how planning differs […]
978-1285063003 Chapter 3
1 Chapter 3 Decision Making, Problem Solving, and Ethics After reading and studying this chapter, the student should be able to: Explain the role of decision making in the supervisor’s job. Discuss why supervisors need to make so […]
978-1285063003 Chapter 4
1 Chapter 4 Fundamentals of Organizing After reading and studying this chapter, the student should be able to: Understand the stages of organization growth. Identify the advantages and disadvantages of the functional, product, and matrix departmentalization approaches. […]
978-1285063003 Chapter 5
1 Chapter 5 Delegating Authority and Empowering Employees After reading and studying this chapter, the student should be able to: Recognize the importance of delegation. Explain what is involved in the delegation process, including authority, responsibility, and accountability. […]
978-1285063003 Chapter 6
1 Chapter 6 Communication After reading and studying this chapter, the student should be able to: Describe the five components of the communication process model. Explain the forms of electronic communication technology. Explain the different ways in […]
978-1285063003 Chapter 7
1 CHAPTER 7 Motivation After reading and studying this chapter, the student should be able to: Identify the three levels of employee motivation. Explain the relationship between performance and motivation. Understand and explain Maslow’s hierarchy of needs […]
978-1285063003 Chapter 8
1 Chapter 8 Leadership After reading and studying this chapter, the student should be able to: Describe factors that affect the leadership style used. Discuss and explain two frequently used leadership models. Determine which leadership style is […]
978-1285063003 Chapter 9
1 Chapter 9 Group Development and Team Building After reading and studying this chapter, the student should be able to: Identify the stages of group development. Compare the advantages and limitations of groups. Describe the variables that determine […]
978-1285063003 Test Bank Appendix A Part 1
POINTS: DIFFICULTY: LEARNING OBJECTIVES: NATIONAL STANDARDS: KEYWORDS: 1 Difficulty: Easy SPMT.MOSL.15.15.01 United States – BUSPROG: Analytic Bloom’s: Knowledge 1. An organization can be successful regardless of number and kinds of people present to do the required work. a. True b. […]
978-1285063003 Test Bank Appendix A Part 2
46. of testing is demonstrated by a high positive correlation between the applicant’s test score and some objective measure of job performance. a. Validity b. Authority c. Reliability d. Security ANSWER: a POINTS: 1 DIFFICULTY: Difficulty: Easy LEARNING OBJECTIVES: SPMT.MOSL.15.15.02 […]
978-1285063003 Test Bank Chapter 1 Part 1
1. An organization is formed whenever a group of people join together in a structured situation to achieve a common objective. a. True b. False 2. The main objective of organizations is to produce a product or provide a service. […]
978-1285063003 Test Bank Chapter 1 Part 2
42. Typically, spend a larger proportion of their time in leading, that is, “working with their people directly.” a. company directors b. top managers c. supervisory managers d. chief executive officers ANSWER: c POINTS: 1 DIFFICULTY: Difficulty: Moderate LEARNING OBJECTIVES: […]
978-1285063003 Test Bank Chapter 10 Part 1
1. Electronic meetings have become a necessary and valuable communication tool. a. True b. False 2. A meeting called to announce a new sales program is an example of an information-giving meeting. a. True b. False ANSWER: True POINTS: 1 […]
978-1285063003 Test Bank Chapter 10 Part 2
49. In a group-centered approach, the leader: a. facilitates the meeting by keeping it moving. b. dominates what is happening. c. allows the group to facilitate its own direction. d. answers all the questions of the members. ANSWER: a POINTS: […]
978-1285063003 Test Bank Chapter 11 Part 1
1. Coaching is the process that supervisors use to help individuals continually reach their highest level of performance. a. True b. False 2. The focus of coaching conversations is employee discipline. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: […]
978-1285063003 Test Bank Chapter 11 Part 2
49. is most directly performance related coaching function. a. Mentoring b. Confronting c. Tutoring d. Counseling ANSWER: b POINTS: 1 DIFFICULTY: Difficulty: Easy LEARNING OBJECTIVES: SPMT.MOSL.15.11.02 NATIONAL STANDARDS: United States – BUSPROG: Analytic KEYWORDS: Bloom‘s: Knowledge 50. The coaching function […]
978-1285063003 Test Bank Chapter 12 Part 1
1. All conflict is dysfunctional and hinders effective decision making. a. True b. False 2. Misunderstandings due to ineffective communication are the only causes of conflict. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Difficulty: Easy LEARNING OBJECTIVES: SPMT.MOSL.15.12.01 […]
978-1285063003 Test Bank Chapter 12 Part 2
46. Which of the following is NOT true about stress? a. It releases a flood of hormones. b. It can be damaging to multiple internal organs. c. It is harmful to both body and mind. d. It always hinders performance. […]
978-1285063003 Test Bank Chapter 13 Part 1
1. Controlling is defined as the management function that involves comparing actual performance with planned performance and taking corrective action, if needed, to ensure that objectives are achieved. a. True b. False 2. The process of ensuring that organizational objectives […]
978-1285063003 Test Bank Chapter 13 Part 2
42. Which of the following is NOT a step in the control process? a. Establish supervisory authority. b. Compare actual performance against standards. c. Establish standards of performance. d. Take corrective action. ANSWER: a POINTS: 1 DIFFICULTY: Difficulty: Moderate LEARNING […]
978-1285063003 Test Bank Chapter 14 Part 1
POINTS: DIFFICULTY: LEARNING OBJECTIVES: NATIONAL STANDARDS: KEYWORDS: 1 Difficulty: Easy SPMT.MOSL.15.14.01 United States – BUSPROG: Analytic Bloom’s: Knowledge 1. Another name for productivity is efficiency. a. True b. False 2. A country‘s productivity indicates how efficiently its human resources are […]
978-1285063003 Test Bank Chapter 14 Part 2
53. Which of the following is not a factor that has influenced productivity in recent times? a. Robotics b. Unionism c. Computer-assisted manufacturing d. Just–in–time inventory ANSWER: b POINTS: 1 DIFFICULTY: Difficulty: Easy LEARNING OBJECTIVES: SPMT.MOSL.15.14.03 NATIONAL STANDARDS: United States […]
978-1285063003 Test Bank Chapter 16 Part 1
1. Labor unions have more bargaining strength than individual employees do in negotiating with an employer. a. True b. False 2. Management‘s freedom of choice has been increased by unions. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Difficulty: […]
978-1285063003 Test Bank Chapter 16 Part 2
60. Right–to-work laws: a. established the National Labor Relations Board. b. give workers the right to join or not join a union without being fired. c. provided an employees’ bill of rights that protect employees from abuse. d. prohibited the […]
978-1285063003 Test Bank Chapter 2 Part 1
1. Making job assignments is a part of the planning carried out by supervisors. a. True b. False 2. Planning involves the use of administrative skills only. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Difficulty: Easy LEARNING OBJECTIVES: […]
978-1285063003 Test Bank Chapter 2 Part 2
43. Operational planning: a. involves the establishment of the organization’s mission. b. facilitates the achievement of strategic planning. c. is planning for more than five years into the future. d. is done by the top-managers. 44. Which of the following […]
978-1285063003 Test Bank Chapter 3
1. Managers must make decisions whenever they perform any of the five management functions—planning, organizing, staffing, controlling, and leading. a. True b. False 2. Supervisors must make more decisions more frequently—and often more quickly—than other managers. a. True b. False […]
978-1285063003 Test Bank Chapter 4 Part 1
1. In the first stage of organizational growth, the owner/manager performs all the organizational activities. a. True b. False 2. Line organization is the first stage of growth of an organization. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: […]
978-1285063003 Test Bank Chapter 4 Part 2
54. The temporary nature of assignments under departmentalization does not allow employees to feel they belong to one project team. a. matrix b. functional c. geographic d. technical 55. The principle states that everyone in an organization should report to […]
978-1285063003 Test Bank Chapter 5
1. Mastering the art of delegation and empowerment is essential to a leader’s growth, development, and effectiveness. a. True b. False 2. Granting authority is one of the key aspects of delegation. a. True b. False ANSWER: True POINTS: 1 […]
978-1285063003 Test Bank Chapter 6 Part 1
ANSWER: POINTS: DIFFICULTY: LEARNING OBJECTIVES: NATIONAL STANDARDS: KEYWORDS: False 1 Difficulty: Easy SPMT.MOSL.15.06.01 United States – BUSPROG: Analytic Bloom’s: Knowledge 1. Communication is essential in performing all management functions. a. True b. False 2. The sender is the one who […]
978-1285063003 Test Bank Chapter 6 Part 2
53. The type of communication which originates with managers and is directed to employees is: a. downward communication. b. upward communication. c. lateral–diagonal communication. d. informal communication. ANSWER: a POINTS: 1 DIFFICULTY: Difficulty: Easy LEARNING OBJECTIVES: SPMT.MOSL.15.06.04 NATIONAL STANDARDS: United […]
978-1285063003 Test Bank Chapter 7 Part 1
1. One of the motivational levels relates to the direction of behavior of an individual. a. True b. False 2. Motivation is the willingness to work to achieve an organization’s objectives. a. True b. False ANSWER: True POINTS: 1 DIFFICULTY: […]
978-1285063003 Test Bank Chapter 7 Part 2
50. The ego or esteem needs of an individual can be satisfied through . a. the availability of food and shelter b. recognition of his or her work c. the provision of protection d. the ability to be creative 51. […]
978-1285063003 Test Bank Chapter 8 Part 1
1. The most effective leadership style in one situation may not be the most effective in another. a. True b. False 2. Leadership is a reciprocal process involving the leader and followers. a. True b. False ANSWER: True POINTS: 1 […]
978-1285063003 Test Bank Chapter 8 Part 2
57. According to the Leadership Grid, if a supervisor uses a middle of the road management leadership style, he or she: a. shows primary concern for people and little concern for production. b. places equal emphasis on people and production. […]
978-1285063003 Test Bank Chapter 9 Part 1
1. Forces causing change come from both outside and inside an organization. a. True b. False 2. Management has absolute control over external change forces. a. True b. False ANSWER: False POINTS: 1 DIFFICULTY: Difficulty: Easy LEARNING OBJECTIVES: SPMT.MOSL.15.09.01 NATIONAL […]
978-1285063003 Test Bank Chapter 9 Part 2
45. Which of the following would be an internal change force? a. New organizational objectives b. Changes in consumer requirements c. Advancement in technology d. Changes in government regulation ANSWER: a POINTS: 1 DIFFICULTY: Difficulty: Moderate LEARNING OBJECTIVES: SPMT.MOSL.15.09.01 NATIONAL […]