1. Electronic meetings have become a necessary and valuable communication tool.
a. True
b. False
2. A meeting called to announce a new sales program is an example of an information-giving meeting.
a. True
b. False
3. Only relevant facts about a problem or situation should be sought in a fact finding meeting.
a. True
b. False
4. The information-giving meeting is the most difficult type of meeting to conduct.
a. True
b. False
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
False
1
Difficulty: Easy
SPMT.MOSL.15.10.03
United States – BUSPROG: Analytic
Bloom‘s: Comprehension
5. A fact-finding meeting is held to obtain information from group members and allow them to provide information to
one another.
a. True
b. False
6. A problem-solving meeting is the least challenging of the meeting types.
a. True
b. False
7. A leader-controlled meeting tends to be more rigid than a group-centered meeting.
a. True
b. False
8. Leader-controlled meetings encourage free flow of information.
a. True
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
False
1
Difficulty: Easy
SPMT.MOSL.15.10.03
United States – BUSPROG: Analytic
Bloom‘s: Comprehension
9. One disadvantage of the group-centered approach is that the meeting takes up more time than the leader-controlled
approach.
a. True
b. False
10. The group-centered approach is not well suited to large groups.
a. True
b. False
11. The group-centered approach results in a better understanding of members’ viewpoints.
a. True
b. False
12. A leader ideally should not switch from one meeting type to another during the course of the same meeting.
a. True
13. It is usually more efficient to communicate with employees on a one–to–one basis than to have a meeting.
a. True
b. False
14. To ensure consistent delivery of information, the supervisor should avoid holding a meeting and should contact each
member individually.
a. True
b. False
15. Meetings allow for a formal exchange of information to occur.
a. True
b. False
16. Meetings interrupt members’ work day, may take them away from higher priority tasks and compete with other
activities such as deadline-driven tasks, and can add significantly to job stress.
a. True
b. False
17. Meetings may result in watered-down decisions that simply reflect the average input of the members rather than the
ideas of the best members.
a. True
b. False
18. When calculating the cost of meetings, costs of meeting planning and preparation time, travel time/costs, and follow-
up costs should be included.
a. True
b. False
19. Meetings do not allow the personal interaction required for many sensitive issues.
a. True
b. False
20. Proper planning requires the leader to do some up–front work before the meeting actually begins, such as ensuring
that key people will be able to attend.
a. True
b. False
21. Distributing copies of the meeting agenda in advance is usually not a good idea.
a. True
b. False
22. If attendees are late for a meeting, the leader should wait for their arrival to begin the meeting.
a. True
b. False
23. In order to avoid controlling the meeting, the leader should usually leave his or her expectations vague.
a. True
b. False
24. The leader’s most important job at meetings is to encourage openness and communication among members.
a. True
b. False
25. A key skill of leaders at meetings is the ability to keep the meeting moving.
a. True
b. False
26. The key points of a meeting that are distributed subsequent to the meeting, are known as the “seconds” of a
meeting.
a. True
b. False
27. Consensus does not mean agreement with a decision; it means that there is agreement to accept a decision.
a. True
b. False
28. Consensus is easier to reach when there is much member diversity within a group.
a. True
b. False
KEYWORDS:
Bloom’s: Knowledge
29. Closure means accomplishing the objective for a given item on the agenda.
a. True
b. False
30. An effectively conducted meeting requires no follow-up.
a. True
b. False
31. Group facilitation is a process of intervening to help a group improve in goal setting, action planning, problem solving,
conflict management, and decision making in order to increase the group‘s effectiveness.
a. True
b. False
32. Facilitators require not only experience and knowledge, but also decision-making, problem-solving, communication,
motivation, and leadership capabilities.
a. True
b. False
KEYWORDS:
Bloom’s: Knowledge
33. The most widely used form of consultation is the purchase–of-expertise model.
a. True
b. False
34. The doctor-patient model involves others in making a joint diagnosis and eventually providing others with the skills
and tools to make their own diagnosis.
a. True
b. False
35. Using the process consultation model of facilitation, the client makes the ultimate decision and develops the action
plan.
a. True
b. False
36. Teleconferencing can reduce the expense of bringing people from distant locations to the meeting.
a. True
b. False
37. software enables high-quality visual presentation.
a. Excel
b. Outlook
c. PowerPoint
d. Word
38. A meeting held to make announcements of new programs or policies, or to update the present ones, is a(n)
meeting.
a. information–giving
b. information-exchange
c. fact-finding
d. problem-solving
39. Which of the following is an appropriate purpose for calling an information-exchange meeting?
a. To seek out relevant facts about a problem or situation
b. To identify the problem, to discuss alternative solutions, and to decide on the proper action to take
c. To announce new programs and policies or to update present ones
d. To obtain information from group members and to allow them to provide information to one another
40. The easiest type of meeting to conduct is the .
a. information-giving meeting
b. information-exchange meeting
c. fact-finding meeting
d. problem-solving meeting
41. In a(n) , there tends to be little feedback from group members unless they have questions to ask or points to
clarify about the information presented.
a. information-giving meeting
b. information-exchange meeting
c. fact-finding meeting
d. problem-solving meeting
42. In a(n) the leader does not focus on solutions, but rather on understanding the problem.
a. information-giving meeting
b. information-exchange meeting
c. fact-finding meeting
d. problem-solving meeting
43. Finding and remedying the causes of project delays is one of the topics included in a(n) .
a. group dynamics meeting
b. problem-solving meeting
c. fact-finding meeting
d. information-giving meeting
44. A meeting called in an effort to discuss and evaluate alternative solutions, and ultimately to make a decision as to the
proper action to take, would be a(n) .
a. information-giving meeting
b. information-exchange meeting
c. fact-finding meeting
d. problem-solving meeting
45. An advantage of the leader-controlled approach is that:
a. members have an opportunity to get sensitive and emotional issues out in the open.
b. it results in a better understanding of members’ viewpoints.
c. it encourages a free flow of information among members.
d. this approach allows a large amount of material to be covered quickly.
46. A disadvantage of leader-controlled meeting is that:
a. the meeting takes up a great deal more time than group-centered approach.
b. the creativity that results from the “piggybacking” of ideas is stifled.
c. it is not well suited to large groups because of its interpersonal nature.
d. it does not allow a large amount of material to be covered.
47. Employees interact freely with one another in a(n) .
a. information-giving meeting
b. group-centered meeting
c. leader-controlled meeting
d. doctor-patient meeting
48. An advantage of group-centered meetings is that:
a. it is well suited to large groups because of its interpersonal nature.
b. it has a fairly rigid structure, making it easier for the leader to control.
c. the free flow of information contributes to a better decision.
d. the meeting takes up lesser time than the leader-controlled approach.