ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
False
1
Difficulty: Easy
SPMT.MOSL.15.06.01
United States – BUSPROG: Analytic
Bloom’s: Knowledge
1. Communication is essential in performing all management functions.
a. True
b. False
2. The sender is the one who decodes the message.
a. True
b. False
3. A message consists only of words.
a. True
b. False
4. A sender’s choice of channel is not very important as long as the message is conveyed to the receiver.
a. True
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
True
1
Difficulty: Easy
SPMT.MOSL.15.06.01
United States – BUSPROG: Analytic
Bloom’s: Knowledge
5. The channel is the means by which a message is passed.
a. True
b. False
6. The receiver is the one who assigns meaning to a message.
a. True
b. False
7. Messages received in response to the original message are considered to be noise.
a. True
b. False
8. Feedback is the response that a communicator receives.
a. True
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
False
1
Difficulty: Easy
SPMT.MOSL.15.06.04
United States – BUSPROG: Analytic
Bloom’s: Knowledge
9. Computer fluency has now become a prerequisite for most supervisory positions.
a. True
b. False
10. It is best to use e-mails to communicate sensitive messages in the workplace.
a. True
b. False
11. A nonverbal space signal can include huddling close, being distant, or sitting beside someone.
a. True
b. False
12. Communication always flows downward in an organization.
a. True
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
True
1
Difficulty: Easy
SPMT.MOSL.15.06.05
United States – BUSPROG: Analytic
Bloom’s: Knowledge
13. Grapevine is the formal flow of communication in organizations.
a. True
b. False
14. Downward communication originates with employees and passes on to managers and supervisors.
a. True
b. False
15. Supervisors who are low disclosers are less visible and communicate less frequently.
a. True
b. False
16. Most managers prefer working for a boss who is a high disclosure-high receiver.
a. True
b. False
17. High information–receiving supervisors are apt to spend much of their time listening to employees’ discussions about
organizational and personal issues.
a. True
b. False
18. Lateral-diagonal communication has become more important as organizations continue to become more specialized.
a. True
b. False
19. A grapevine is the best–known informal communication method.
a. True
b. False
20. Communications received through the grapevine are notoriously inaccurate.
a. True
b. False
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
True
1
Difficulty: Easy
SPMT.MOSL.15.06.06
United States – BUSPROG: Analytic
Bloom’s: Knowledge
21. Informal communication serves no important purpose for employees.
a. True
b. False
22. The very fact that one person is boss over others creates a barrier to open communication.
a. True
b. False
23. As a result of specialization in the organization and use of jargon, communication barriers between departments have
decreased.
a. True
b. False
24. Perception is the process by which one selects, organizes, and gives meaning to the world around oneself.
a. True
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
True
1
Difficulty: Moderate
SPMT.MOSL.15.06.06
United States – BUSPROG: Analytic
Bloom’s: Comprehension
25. A diverse workforce presents a major communication challenge to supervisors.
a. True
b. False
26. The tendency to put similar things into different categories is called stereotyping.
a. True
b. False
27. A primary communication barrier is posed by the lack of a common primary language.
a. True
b. False
28. Linguistic styles can pose a problem when communicating with people from different cultures.
a. True
b. False
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
True
1
Difficulty: Easy
SPMT.MOSL.15.06.07
United States – BUSPROG: Analytic
Bloom’s: Knowledge
29. Men’s linguistic styles tend to be more expressive and polite than those of women.
a. True
b. False
30. If an employee trusts his or her supervisor, he or she is more willing to communicate frankly about job problems.
a. True
b. False
31. The best communication occurs when status differences between supervisors and employees are increased.
a. True
b. False
32. Part of communication planning involves determining the appropriate communication channel or medium that will be
used to convey the message.
a. True
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
True
1
Difficulty: Moderate
SPMT.MOSL.15.06.07
United States – BUSPROG: Analytic
Bloom’s: Comprehension
33. Information richness is the sheer amount of information that a communication channel carries.
a. True
b. False
34. Face-to–face communication is lowest in information richness.
a. True
b. False
35. If a message is personal or sensitive, face–to-face communication is not appropriate.
a. True
b. False
36. Written communication is good for carrying impersonal information such as data.
a. True
b. False
37. Key ideas in communication can be reinforced by using repetition.
a. True
b. False
38. Effective communication is a one-way street.
a. True
b. False
39. A defensive attitude is an effective means of encouraging feedback.
a. True
b. False
40. Active listening places the supervisor in a receiver’s role and encourages feedback from others.
a. True
b. False
41. The reflective statement is a nonverbal communication technique.
a. True
b. False
42. Encoding refers to the process of:
a. conceiving an idea.
b. converting ideas into symbols such as words or gestures.
c. translating communication symbols to ideas.
d. responding to someone else‘s communication.
43. The is the person who encodes the message in the communication process model.
a. receiver
b. probe
c. sender
d. channel
44. The means used to pass a message is the:
a. symbol.
b. probe.
c. feedback.
d. channel.
45. Group meetings, written forms, telephone, and face–to-face conversations are examples of:
a. messages.
b. feedback.
c. channels.
d. organizational barriers.
46. is the the process by which a receiver converts into an idea(s) the communication symbols from a sender.
a. Decoding
b. Encoding
c. Scrambling
d. Deciphering
47. A worker asks seeks clarification regarding a job assignment given to her by her supervisor. The worker’s
communication is an example of:
a. feedback.
b. stereotyping.
c. downward communication.
d. a channel.
48. Potential barriers to effective communication in each phase of the communication process model, are known as:
a. jargon.
b. noise.
c. object signals.
d. lateral flows.
49. refers to messages and documents created, transmitted, and usually read entirely on computer.
a. E–mail
b. Intranet
c. Voicemail
d. Teleconference
50. A(n) uses intranet or Internet technology that allows people to receive messages in real time. It can include a
group of people who type individual messages seen by everyone in the “chat room.”
a. text message
b. instant message
c. voicemail
d. teleconference
51. Slumped posture, clenched fists, or kicking pieces of furniture are nonverbal signals that belong to the category of
______.
a. voice signals
b. body signals
c. space signals
d. time signals
52. Which of the following statements is true of nonverbal gestures/signals?
a. Most of emotional meaning is communicated verbally.
b. The impression of a person’s emotions is formed more strongly from the words the person uses than the
person’s tone of voice, facial expression, or other nonverbal means.
c. Nonverbal signals should be avoided, as they distort the meaning of a message.
d. Nonverbal messages are a rich communication source.