42. Typically, spend a larger proportion of their time in leading, that is, “working with their people directly.”
a. company directors
b. top managers
c. supervisory managers
d. chief executive officers
43. Which of the following management functions is performed more by top management?
a. Planning
b. Organizing
c. Controlling
d. Leading
44. is the management function typically performed by supervisory managers.
a. Planning
b. Leading
c. Financing
d. Budgeting
45. When a manager greets department visitors or attends ceremonies, he or she is playing the role of:
a. liaison.
b. negotiator.
c. figurehead.
d. monitor.
46. When a manager acts as a resource allocator, he or she is involved in:
a. resolving employee conflicts.
b. representing the department at weekly meetings.
c. preparing a budget for the department.
d. negotiating with a difficult customer.
47. Technical skills are more important for since they are closer to the actual work being performed.
a. top managers
b. middle managers
c. intermediate managers
d. supervisory managers
48. Besides technical skills, which of the following skills does a person require in order to be an effective trainer?
a. Human relations skills
b. Administrative skills
c. Negotiation skills
d. Resource allocation skills
49. Ending a team meeting because of diminished energy/interest by participants is an example of the use of of a
manager.
a. technical intelligence
b. resource allocation skills
c. negotiation skills
d. emotional intelligence
50. When a manager resolves employee conflicts, he or she acts as a:
a. resource allocator.
b. disturbance handler.
c. disseminator.
d. liaison.
51. Emotional intelligence involves the use of skills along with human relations skills.
a. administrative
b. conceptual
c. technical
d. human relations
52. Internal promotions:
a. are preferred because the new manager has prior knowledge of the tasks required and understands the
organization and its culture better.
b. are not preferred because the management usually does not have knowledge of the employee’s past record of
accomplishment.
c. occur when companies employ temporary employees to help complete a project and then lay them off once
the project is completed.
d. occur when companies employ managers from other companies for a limited time period to oversee a project
as their own managers have failed to deliver.
53. The major individuals and groups with whom the supervisor interacts comprise the supervisor’s .
a. human relations pyramid
b. relationships network
c. emotional network
d. professional pyramid
54. A supervisor’s relationship with governmental authorities is a type of .
a. personal relationship
b. external relationship
c. peer relationship
d. employee-to–manager relationship
55. Which of the following is true of supervisory managers?
a. Increasing operation costs is one of the goals of supervisors.
b. Supervisors serve as the management’s representative but not spokespersons for employees as this role is
played by the union stewards.
c. Supervisors always aim to obtain quality and quantity production while maintaining good human relationships.
d. The knowledge and skills required today to perform most supervisory jobs have greatly decreased from 25
years ago.
56. Which of the following is true of the current trends in diversity of the workforce?
a. The number of white males in the U.S. workforce is increasing as compared to the people from other races.
b. Men and women are entering the workforce at the same rate, but the men who have been in the workforce
for long are retiring at a faster rate.
c. The glass ceiling refers to the invisible barrier that limits workers, both men and women, belonging to ethnic
and racial minority groups from advancing in an organization.
d. The employment rates of racial and minority groups are decreasing in the U.S.
57. means granting employees authority to make key decisions within their enlarged areas of responsibility.
a. Empowerment
b. Resource allocation
c. Manipulation
d. Acknowledgement
58. When the organization strives to become leaner and more efficient by reducing the workforce and consolidating
departments and work groups, the practice is called:
a. distribution.
b. downsizing.
c. globalizing.
d. linking.
59. The measurement of the amount of input needed to generate a given amount of output is known as:
a. managerial ethics.
b. authority.
c. productivity.
d. quality.
60. Why is management needed in all organizations?
61. List and define the three basic resources of any organization.
62. Discuss the relationship between managerial level and authority and responsibility.
63. What are the three levels of management found in most businesses? Give an example of the responsibilities at each
level.
64. List and define the five managerial functions.
65. What are the four basic skills required by managers? Which of these skills is needed more by supervisors than other
managers?
1. Conceptual skills
2. Human relations skills
3. Administrative sills
4. Technical skills
66. What are the advantages of promoting supervisors from within?
67. Discuss the various relationships that supervisors develop while working with various groups.
68. Describe the difference between “exceptional” and “average” supervisors.
69. List the current trends challenging supervisors.