1. One of the motivational levels relates to the direction of behavior of an individual.
a. True
b. False
2. Motivation is the willingness to work to achieve an organization’s objectives.
a. True
b. False
3. People always act rationally.
a. True
b. False
4. An employee’s motivation can be judged by the energy and effort exerted by him or her to perform a task.
a. True
b. False
5. At the first level of motivation, the direction of employees’ behavior may be favorable or unfavorable.
a. True
b. False
6. Persistence is how hard an employee keeps trying when faced with obstacles.
a. True
b. False
7. Intrinsic motivation is a behavior an individual produces because of the pleasant experiences associated with the
behavior itself.
a. True
b. False
8. Employees who are intrinsically motivated feel satisfaction in performing their work.
a. True
b. False
9. Extrinsic motivation is behavior performed not for its own sake but due to the consequences associated with it.
a. True
b. False
10. Performance is directly related to an employee’s level of motivation.
a. True
b. False
11. The level of organizational support available to an employee usually does not have any influence on his or her job
performance.
a. True
b. False
12. According to the hierarchy of needs theory, once a need has been satisfied, it no longer serves as a primary
motivator.
a. True
b. False
13. The needs for air, water, and exercise are classified as security needs.
a. True
b. False
14. According to Maslow’s hierarchy of needs theory, security needs are at a lower level than physiological needs.
a. True
b. False
15. Ego needs are related to status, recognition, and self-confidence.
a. True
b. False
16. The need for creativity is a self-actualization need.
a. True
b. False
17. The ego needs of individuals are always satisfied.
a. True
b. False
18. One of the qualifiers to Maslow’s hierarchy of needs theory is that needs at one level of the hierarchy do not have to
be completely satisfied before the next level of needs become important.
a. True
b. False
19. The two highest levels of needs in Maslow’s hierarchy of needs are relatively easily satisfied.
a. True
b. False
20. According to Herzberg, pay and working conditions do not affect workers‘ motivation.
a. True
b. False
21. Achievement, recognition, and responsibility are motivating factors according to Herzberg’s theory.
a. True
b. False
22. Hygiene factors are the same as intrinsic factors.
a. True
b. False
23. Hygiene factors are positive motivators.
a. True
b. False
24. Herzberg’s hygiene factors are associated with the top of Malsow’s hierarchy.
a. True
b. False
25. Factors associated with positive motivation are extrinsic to the job.
a. True
b. False
26. According to the expectancy theory, a reward to an individual has little to do with the effort he or she will put into
the task.
a. True
b. False
27. In Locke‘s goal-setting theory, goals are an important motivating factor if properly set.
a. True
b. False
28. In order to motivate employees, a supervisor should avoid setting specific goals.
a. True
b. False
29. A supervisor should use timely feedback to employees about goal achievement in order to make the job more
motivating.
a. True
b. False
30. Equity theory states that when people find themselves in situations of inequity or unfairness, they are motivated
to act in ways to change their circumstances.
a. True
b. False
31. One of the behaviors that an employee might engage in due to a perceived lack of equity, is to take longer breaks.
a. True
b. False
32. The leading reason for managers to leave their jobs is limited praise/recognition from higher authorities.
a. True
b. False
33. The reinforcement theory is based on the law of effect.
a. True
b. False
34. The job characteristics model is an approach to job design that focuses on five core job elements leading to intrinsic
motivation and then positive work outcomes.
a. True
b. False
35. Baby Boomers were raised in a period of prosperity in the 1950s and 1960s.
a. True
b. False
36. Generation Xers believe in paying their dues to achieve success.
a. True
b. False
37. Employees are more likely to commit to goals they have had a hand in setting.
a. True
b. False
38. Managers should provide only negative feedback to employees.
a. True
b. False
39. Motivation:
a. doesn’t affect the quality of an employee’s work.
b. is a result of a person’s individual needs, perceptions, and goals.
c. comes only from external factors like pay, benefits, and working conditions.
d. comes only from job satisfaction and not external factors like pay and benefits.
40. An employee encounters a setback or obstacle on the job and gives up. Which level of motivation does this describe?
a. Direction of effort
b. Level of effort
c. Level of persistence
d. Level of hygiene
41. Behavior which an individual produces because of the pleasant experiences associated with the behavior itself is:
a. intrinsic motivation.
b. acquired motivation.
c. essential motivation.
d. extrinsic motivation.
42. Which of the following would be an intrinsic motivation?
a. Pay
b. Benefits
c. Recognition
d. Job security
43. is associated with pay, benefits, and working conditions.
a. Higher–level motivation
b. Intrinsic motivation
c. Essential motivation
d. Extrinsic motivation
44. Which of the following statements is true of the motivation-performance link?
a. An employee’s performance depends solely on motivation.
b. Extrinsic motivation is more powerful than intrinsic motivation.
c. An individual’s skills and abilities have an influence on performance.
d. An employee’s performance is not affected by the level of organizational support available to him or her.
45. Assuming that the factors affecting employees’ job performance are all equal, .
a. employees who are highly motivated will have high performance.
b. employees who are highly motivated will have low performance.
c. low motivation creates high performance.
d. performance is unrelated to motivation.
46. According to Maslow’s hierarchy of needs theory, are at the lowest level, but of primary importance when
they are not met.
a. social needs
b. security needs
c. physiological needs
d. self-fulfillment needs
47. According to the hierarchy of needs theory, .
a. people‘s needs may be ranked based on their relative importance.
b. once a need is satisfied it serves as a primary motivator of behavior.
c. the need for belonging is the highest level need.
d. the need for self-confidence is a physiological need.
48. One of the principles underlying Maslow‘s hierarchy of needs theory is that:
a. performance is not related to motivation and personal skills.
b. once a need has been satisfied it no longer serves as a primary motivator of behavior.
c. lower level needs are never completely satisfied.
d. the need for belonging is the highest level of need, and organizations try hard to satisfy this need of
employees.
49. The need for self-confidence, independence, and knowledge is classified in Maslow‘s hierarchy of needs as a(n)
_____.
a. esteem need
b. social need
c. safety need
d. self- actualization need