46. Which of the following is NOT true about stress?
a. It releases a flood of hormones.
b. It can be damaging to multiple internal organs.
c. It is harmful to both body and mind.
d. It always hinders performance.
47. The fight-or–flight response:
a. no longer occurs in humans in times of danger.
b. triggers the relaxation response.
c. is the body’s chemical reaction to stress.
d. occurs only in Type B personalities.
48. Stress can do all of the following, EXCEPT:
a. contribute to heart disease.
b. contribute to accidents.
c. contribute to job performance.
d. contribute to positive well-being.
49. Which of the following major life events would cause the greatest impact on a person’s life?
a. Retirement
b. Death of a spouse
c. Trouble with the boss
d. Change in responsibilities at work
50. Type A behavior is characterized by:
a. lacking patience and fighting against time.
b. devoting more time to exercise.
c. being realistic in estimating the time it takes to complete an assignment.
d. worrying less and desiring more satisfaction from work done.
51. People exhibiting Type B behavior:
a. tend to accomplish too many things in a short time.
b. tend to be unrealistic in estimating the time it takes to complete an assignment.
c. tend to be calm and devote more time to exercise.
d. tend to struggle against other people to accomplish their ends.
52. Individuals exhibiting Type A behavior:
a. tend to want to work on too many things at once.
b. tend to devote more time to exercise.
c. tend to be calm and worry less.
d. tend to delegate work to employees who can perform better.
53. is one of the causes for high turnover in an organization.
a. Schedule
b. Stress
c. Communication
d. Diversity
54. Which of the following organizational and work factors would NOT be the cause for excessive stress to occur?
a. Unambiguous work objectives
b. Poor working conditions
c. Inconsistent application of company policies
d. Widespread autocratic leadership
55. Christine is an idealistic and self-motivated supervisor who often attempts to accomplish too many things in a short
time. Christine exhibits the characteristics of:
a. unassertive control.
b. type A behavior.
c. type B behavior.
d. cooperative control.
56. Which of the following is a distinguishing characteristic of burnout candidates?
a. They experience stress caused predominantly by job-related stressors.
b. They tend to be realistic in their views.
c. They tend to seek attainable goals.
d. They would be operating at the physiological fulfillment level of Maslow’s needs hierarchy.
57. When engaging in physical exercise, it is important to remember that:
a. people who revitalize their bodies are more likely to worry.
b. strenuous physical activity causes people to become upset over events and problems.
c. a person’s muscles and circulatory system are not designed for a life of activity.
d. the exercise should be vigorous to the point of inducing perspiration.
58. One of the ways a supervisor can gain control is by:
a. perceiving situations as problems rather than challenges.
b. planning and identifying both long–term and short-term goals.
c. taking a series of short vacations rather than a long vacation.
d. declining rewards when something worthwhile is accomplished.
59. Which of the following would help one gain control over one‘s life?
a. Planning for long-term goals instead of short-term goals
b. Pursuing activities that capitalize on one’s strengths
c. Seeing situations as problems rather than challenges
d. Taking a series of short vacations instead of a long one
60. is the ability to use one‘s time to get things done when they should be done.
a. Priority control
b. Time management
c. PERT scheduling
d. Time proportioning
61. “A“ priority activities:
a. are routine and relatively unimportant.
b. are those activities that can be eliminated in order to better use time.
c. are the most important and critical to the job.
d. are of medium priority and important, but not crucial.
62. Which of the following is NOT a common time waster?
a. Procrastination
b. Delegation
c. Interruption
d. Indecision
63. Which of the following is NOT one of the methods by which to minimize the wasting of time?
a. Combine small jobs to create big jobs
b. Begin meetings on time
c. Delegate jobs and time–consuming details
d. Focus effort on high-priority items
64. Discuss the causes of conflict in the workplace.
65. List and explain the five conflict handling styles.
66. How does principled negotiation differ from positional bargaining?
67. Identify the four basic components of principled negotiation.
68. What are the negative consequences of dysfunctional conflict?
69. Define stress. How is the reaction of modern human beings to stress similar to their primitive ancestors?
70. Compare the positive and negative aspects of stress.
71. What are the three major causes of stress?
72. How do major life events affect human behavior?
73. Contrast Type A and Type B behavior.
74. Discuss burnout and explain how the Maslach Burnout Inventory can be useful.
75. Describe the four major methods for coping with stress
76. Describe several methods that can be used by supervisors to manage their time more effectively.