53. Which of the following is not a factor that has influenced productivity in recent times?
a. Robotics
b. Unionism
c. Computer-assisted manufacturing
d. Just–in–time inventory
54. Which of the following is NOT true of computer-assisted manufacturing (CAM)?
a. They assist automated equipment in performing the processes necessary for production.
b. They can be reprogrammed to permit machinery to easily produce a product or part to different specifications.
c. They are useful for mass production of standardized products but not customized products.
d. They require supervisors to possess the technical knowledge to supervise the operation of equipment.
55. W. Edwards Deming was associated with all of the following ideas, EXCEPT:
a. the 85-15 rule.
b. noting that special cause variations can sometimes be addressed by individual workers.
c. stating that management rather than employees is to be blamed for most quality-related issues.
d. histogram representation.
56. refers to an organization’s overall effort that strives to achieve customer satisfaction through continuous
improvement of the organization’s products, services, and processes.
a. Total quality
b. Quality control
c. Continuous quality improvement
d. Quality attainment
57. is the process in which defined measurements are used to check whether quality standards are being met.
a. Quality control
b. Total quality management
c. Quality assurance
d. Continuous quality improvement
58. General, routine variations built into a system are called:
a. manufacturing variances.
b. special case variations.
c. common cause variations.
d. checked variations.
59. A occurs intermittently and is associated with a specific event.
a. manufacturing variance
b. special case variance
c. common cause variance
d. checked variance
60. Visual representation of the sequence of steps needed to complete a process is a:
a. histogram.
b. run chart.
c. check sheet.
d. flowchart.
61. Graphical representation of the variation found in a set of performance data is known as a:
a. histogram.
b. cause-and-effect diagram.
c. Pareto chart.
d. control chart.
62. A data presentation that shows the results of a process plotted over a period of time is a:
a. run chart.
b. histogram.
c. flow chart.
d. Pareto chart.
63. A cause and effect diagram is also called a:
a. Pareto chart.
b. control chart.
c. fishbone diagram.
d. check sheet.
64. The displays if a process is free from special cause variation.
a. histogram
b. control chart
c. fishbone diagram
d. run chart
65. The supervisor‘s role in achieving quality is to:
a. let employees know that mediocre quality is acceptable.
b. exclude workers in achieving and controlling quality.
c. make sure projects are completed as individual activities.
d. provide feedback regarding recommendations and solutions.
66. The best place to make an impact regarding quality expectations is with the:
a. supervisor.
b. old employee.
c. new employee.
d. upper management.
67. In effective employee involvement teams, .
a. projects should be related to participants’ work
b. projects should be individual activities
c. managers at the top need not be committed to the concept
d. only supervisors should handle the decision-making activities
68. The system in which materials arrive as close as feasible to when they are needed in the production process is
referred to as:
a. deming’s 85–15 rule.
b. just-in–time inventory.
c. computer-assisted manufacturing.
d. total quality improvement.
69. According to the 5S practice, guides the supervisor to remove unneeded materials from the work area.
a. shine
b. sustain
c. sort
d. straighten
70. In implementing the 5S practice, shine involves:
a. periodically reviewing and evaluating the team’s performance.
b. establishing standard procedures for maintaining the work area.
c. arranging and organizing the work area.
d. thoroughly cleaning the work area.
71. The Occupational Safety and Health Act:
a. was put into effect in 1961.
b. necessitated maintaining safety records of illnesses and injuries incurred on the job.
c. ended government inspection of industries.
d. did not provide the government with authority to issue penalties.
72. refer to factors that cause accidents because of unsafe or defective tools and improper personal protective
equipment.
a. Human factors
b. Environmental factors
c. Technical factors
d. Industrial factors
73. Supervisors should promote safety in all of the following ways, EXCEPT:
a. ignoring signs of fatigue as employees must be on the job to promote safety.
b. actively listening to employee complaints and suggestions concerning safety.
c. making regular safety inspections of all major equipment.
d. implementing a safety reward system.
74. Discuss how productivity in the U.S. has changed from the 1980s to the present.
75. In terms of inputs and outputs, describe the three methods by which productivity can be improved.
76. Explain the importance of productivity to both an individual company and the United States.
77. List the four groups influencing productivity in the United States.
78. What is the supervisor‘s role in cost control?
79. In an effort to improve productivity in the United States, three productivity improvement measures have been
introduced in manufacturing firms. Briefly describe each measure.
80. What is the difference between total quality and quality control?
81. Differentiate between common cause and special cause variation.
82. Identify six tools used to assist in effective control of quality. Briefly describe each.
83. Identify two ways to motivate workers to perform high quality work consistently.
84. What is OSHA and what does it do?
85. Identify three factors that can affect job safety and how each is related to safety.
86. Describe the role that supervisors play in promoting safety in the workplace.