POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
1
Difficulty: Easy
SPMT.MOSL.15.14.01
United States – BUSPROG: Analytic
Bloom’s: Knowledge
1. Another name for productivity is efficiency.
a. True
b. False
2. A country‘s productivity indicates how efficiently its human resources are utilized in producing goods and services.
a. True
b. False
3. During the 1980s, the U.S. productivity rate increased dramatically.
a. True
b. False
4. Productivity is a measure that compares inputs to outputs and tells how efficiently a system is performing.
a. True
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
False
1
Difficulty: Easy
SPMT.MOSL.15.14.01
United States – BUSPROG: Analytic
Bloom’s: Knowledge
5. Productivity can be increased by decreasing input costs without decreasing total output.
a. True
b. False
6. One approach to increasing productivity is to increase input costs while decreasing output value.
a. True
b. False
7. Productivity can be increased by increasing output without changing total costs.
a. True
b. False
8. Decreasing productivity leads to lower prices and greater profits.
a. True
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
False
1
Difficulty: Easy
SPMT.MOSL.15.14.02
United States – BUSPROG: Analytic
Bloom’s: Comprehension
9. Increased productivity can result in higher prices and smaller market shares.
a. True
b. False
10. During the 1980s, conservative management contributed to lowered productivity.
a. True
b. False
11. Government tax incentives encourage business investment in new technology that increases productivity.
a. True
b. False
12. Team performance is not affected by an employee’s motivation.
a. True
b. False
13. Unions do not play a significant role in influencing the productivity of an organization.
a. True
b. False
14. Supervisors play key roles in cost control, in that they can control the firm’s cost in labor hours and use of supplies.
a. True
b. False
15. Since a budget reflects expected performance, it cannot be a basis for evaluating a department’s actual
performance.
a. True
b. False
16. Industrial robots are more widely used in the U.S. than in Japan.
a. True
b. False
17. Just-in-time inventory control minimizes holding and storage costs.
a. True
b. False
18. CAM equipment can be reprogrammed to easily produce a product to different specifications.
a. True
b. False
19. Total quality can be achieved through continuous improvement of the organization’s products, services, and
processes.
a. True
b. False
20. Quality control involves measurements to assess how many products are being produced.
a. True
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
True
1
Difficulty: Easy
SPMT.MOSL.15.14.06
United States – BUSPROG: Analytic
Bloom’s: Knowledge
21. Total quality is a narrower process than quality control.
a. True
b. False
22. Service processes are never subject to variation.
a. True
b. False
23. A common cause variation is nonroutine and unexpected.
a. True
b. False
24. A flowchart is a visual representation of the sequence of steps needed to complete a process.
a. True
b. False
ANSWER:
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
True
1
Difficulty: Easy
SPMT.MOSL.15.14.06
United States – BUSPROG: Analytic
Bloom’s: Knowledge
25. A histogram is a data presentation that shows the results the results of a process plotted over a period of time.
a. True
b. False
26. Pareto charts are problem analysis charts that use a histogram to graphically illustrate the sources of problems.
a. True
b. False
27. A pareto chart is also known as a fishbone diagram.
a. True
b. False
28. The control chart is the backbone of statistical process control.
a. True
b. False
29. Lower level management lays the foundation for the achievement of high quality.
a. True
b. False
30. Workers should be involved in achieving quality.
a. True
b. False
31. With the passage of the Occupational Safety and Health Act, the federal government stepped in to ensure uniformity
and enforcement of health and safety in the workplace.
a. True
b. False
32. OSHA has the right to develop safety standards, but cannot conduct inspections or issue citations.
a. True
b. False
33. The size of an organization is not related to job safety statistics.
a. True
b. False
34. Rates of occupational injury and illness rates are consistent across all types of industries.
a. True
b. False
35. Technical factors such as defective tools and poor mechanical construction account for most work-related injuries.
a. True
b. False
36. The supervisor plays an important role in workplace safety as he or she is management’s link with operating
employees.
a. True
b. False
37. Top management plays little role in controlling safety.
a. True
b. False
38. Another name for productivity is:
a. dynamism.
b. histology.
c. effervescence.
d. efficiency.
39. During the 1980s productivity in the U.S.:
a. lagged behind Canada, but was higher than in other countries.
b. stagnated due to conservative management.
c. resulted in increased U.S. market dominance.
d. was the highest in the world.
40. In the 1980s, one of the things that productivity stagnation could be traced to was:
a. conservative management.
b. competitive management.
c. autocratic management.
d. complacent management.
41. A measure that compares inputs to outputs and tells how efficiently a system is performing is:
a. consumption.
b. productivity.
c. compensation.
d. total quality.
42. Output divided by input is:
a. variance.
b. quality control.
c. productivity.
d. quality assurance.
43. Which of the following is NOT one of the ways to increase productivity?
a. Increase output without changing total costs
b. Decrease total input costs without changing total output
c. Increase output and decrease input costs
d. Decrease total output and increase input costs
44. The official productivity measure of the U.S. is based on:
a. labor output and input per hour.
b. quality output and labor output per hour.
c. volume of goods and services produced per worker.
d. volume of goods produced per year.
45. A company produces 240,000 units and has a total cost of $60,000. Therefore, the productivity is:
a. 60 units per dollar.
b. 4 units per dollar.
c. 24 units per dollar.
d. 6 units per dollar.
46. Increasing productivity leads to:
a. higher prices.
b. improved standard of living.
c. lower wages.
d. smaller market shares.
47. Which of the following statements is true of productivity?
a. Increased productivity results in smaller market share for the company and lesser profits.
b. Increased productivity in the United States increases inflation.
c. Increased productivity allows a company to pay better wages and invest in newer technology.
d. Increased productivity does not necessarily improve standard of living
48. is the most influential of the forces affecting productivity.
a. Government
b. Union
c. Individual worker
d. Management
49. Which of the following is NOT a group which influences American productivity?
a. Management
b. Government
c. Publishers
d. Unions
50. During the 1980s, the lower average age of workers resulted in a(n) .
a. decrease in productivity
b. increase in motivation
c. decrease in inadequacy
d. increase in skill
51. Budgets:
a. reflect actual performance; not expected performance.
b. cannot be used to evaluate an entire department’s performance.
c. tend to falsely signal areas that don‘t need attention as needing attention.
d. are affected by factors that are sometimes beyond the control of the employees.
52. Which of the following statements holds true for robotics?
a. Tasks that require precision cannot be performed by industrial robots.
b. Cost of operating industrial robots is higher than cost of having human workers.
c. Robots are generally not used for repetitive, monotonous operations.
d. Robots are not useful for performing hazardous industrial tasks.