45. Which of the following would be an internal change force?
a. New organizational objectives
b. Changes in consumer requirements
c. Advancement in technology
d. Changes in government regulation
46. are factors that an organization’s management has little control over.
a. Internal change forces
b. External change forces
c. Organizational norms
d. Organizational design
47. results from activities that improve an organization’s structure, technology, and people so it can achieve its
objectives.
a. Organizational behavior
b. Organizational effectiveness
c. Organizational theory
d. Organizational learning
48. Changing an organization‘s structure involves:
a. modifying factors such as tools, equipment, and machinery.
b. rearranging authority–responsibility relationships.
c. altering training and development activities.
d. changing research direction and techniques.
49. Changing an organization‘s technology includes:
a. changing managerial leadership and communication.
b. revising recruiting and selection policies.
c. altering research direction and techniques.
d. modifying an organization’s internal relationships.
50. Changing an organization‘s people involves:
a. altering the engineering processes.
b. modifying research direction and techniques.
c. revising training and development activities.
d. changing communications systems and work flows.
51. The concept that two or more people working together can accomplish more that the sum of their independent
efforts is:
a. synergy.
b. cohesiveness.
c. organizational effectiveness.
d. social loafing.
52. Which of the following is an informal group?
a. Friendship group
b. Task force
c. Committee
d. Network group
53. Informal groups:
a. are deliberately created by management of an organization.
b. evolve out of employees’ need for social interaction.
c. are part of the organization chart.
d. are groups forming a part of the network working within an organization.
54. are examples of formal groups.
a. Social groups
b. Network groups
c. Friendship groups
d. Interest groups
55. Which of the following is NOT one of the four stages of group development?
a. Storming
b. Forming
c. Conforming
d. Norming
56. The stage of group development in which the group determines role expectations is the stage.
a. forming
b. storming
c. norming
d. performing
57. Conflict over goals, task behaviors, and leadership roles can be expected typically in the stage of group
development.
a. forming
b. storming
c. norming
d. performing
58. The stage of group development in which the group develops open communication and group cohesion is the
stage.
a. forming
b. storming
c. norming
d. performing
59. Which of the following is NOT a benefit that members can derive from participation in an informal group?
a. Satisfaction of security needs
b. Satisfaction of self-esteem needs
c. Satisfaction of social needs
d. Satisfaction of bureaucratic needs
60. Which of the following statements is true?
a. Groups provide opportunities for members to satisfy security needs.
b. Groups discourage social loafing and hinder free riders.
c. Groups allow total responsibility to be placed on each member.
d. Groups are more effective when they have more than seven members.
61. Social loafing means that an individual is when working with others as a team.
a. working diligently
b. taking a free ride
c. interacting with members
d. satisfying his self-esteem needs
62. are process-oriented, positive-people team members who are effective listeners and facilitators of any
conflict among team members.
a. Contributors
b. Challengers
c. Collaborators
d. Communicators
63. A problem-solving group performs effectively when:
a. at least 14 members are present.
b. the group size is five to seven members.
c. the group is made of only contributors.
d. the group is made of only communicators and collaborators.
64. The best group composition for a group designed to perform a complex task is:
a. a homogenous group.
b. a group similar in background and culture.
c. a group of the same gender and race.
d. a group with diverse backgrounds and value systems.
65. are the rules of behavior developed by group members.
a. Norms
b. Objectives
c. Skills
d. Dynamics
66. The mutual liking and team feeling in a group is known as:
a. synergy.
b. group effectiveness.
c. group cohesiveness.
d. task structure.
67. Cohesiveness is positively impacted by all of the following, EXCEPT:
a. team feeling in a group.
b. internal power struggles.
c. agreement on objectives.
d. frequency of communication.
68. A is a collection of people who must rely on group cooperation in order to experience the most success
possible and thereby achieve the organization’s goals.
a. committee
b. team
c. task force
d. bureaucracy
69. Describe the two types of forces creating change and give examples.
70. What is the difference between formal groups and informal groups?
71. List the four stages of small group development and briefly describe each.
(1)
Stage 1: Forming is the stage in which members first come together and form
72. Describe how self-managed work teams operate differently from traditional work teams.
73. What are the advantages of groups? What are the disadvantages?
74. What are some variables that affect group effectiveness?
75. Define what is meant by the term “team” and describe some of the characteristics that are indicative of a successful
team.