1. All conflict is dysfunctional and hinders effective decision making.
a. True
b. False
2. Misunderstandings due to ineffective communication are the only causes of conflict.
a. True
b. False
3. Change is a factor that reduces conflict.
a. True
b. False
4. Mary Parker Follett’s integration process enjoys the support of several collaboration advocates.
a. True
b. False
5. The avoiding conflict management style is effective to use when dealing with trivial issues.
a. True
b. False
6. The collaboration conflict management style should be used in all conflict situations.
a. True
b. False
7. Forcing is an unassertive, cooperative style in which the individual’s concern for self is low while their concern for
others is high.
a. True
b. False
8. The compromising style is appropriate when the parties have reached an impasse due to mutually exclusive goals.
a. True
b. False
9. Collaboration is a problem solving style that is effective when dealing with conflict head on and trying to interpret
differing points of view.
a. True
b. False
10. Collaboration conflict management is the appropriate style to use with ad hoc task forces.
a. True
b. False
11. Positional bargaining involves proposing and then giving up a sequence of positions.
a. True
b. False
12. Principled negotiation results in several win-lose or lose-lose outcomes.
a. True
b. False
13. Principled negotiation, or negotiation on the merits, is an alternative to positional bargaining.
a. True
b. False
14. Any external stimuli that cause psychological or physical wear and tear can be considered stress.
a. True
b. False
15. The fight-or-flight response is a reaction that helps people with stress effectively.
a. True
b. False
16. Stress is the result of a chemical reaction in the body triggered by certain external stimuli.
a. True
b. False
17. Traffic is an example of an external stimulus that can trigger a stress reaction.
a. True
b. False
18. All aspects of stress have negative consequences on a person’s well-being.
a. True
b. False
19. Positive stress, known as “eustress” can be a motivator.
a. True
b. False
20. If several major life events occur within a year’s time, a person becomes more susceptible to excessive stress.
a. True
b. False
21. The life event that has the greatest impact on one’s emotional health is a job promotion.
a. True
b. False
22. Type A people worry less than Type B people, and desire more satisfaction from their work.
a. True
b. False
23. A majority of supervisors and managers fall into the category of Type A behavior.
a. True
b. False
24. Managers who exhibit extreme Type B behavior patterns tend to practice close supervision.
a. True
b. False
25. Burnout is a stress-related malady that generally originates in the setting where people invest most of their time and
energy.
a. True
b. False
26. Self-motivated achievers tend to be candidates for burnout.
a. True
b. False
27. Candidates for job burnout experience stress caused predominantly by personal factors.
a. True
b. False
28. Physical exercise can help minimize the adverse symptoms of stress.
a. True
b. False
29. Supervisors who allow their lives to be controlled by other people or life’s events, handle stress much better than
other individuals.
a. True
b. False
30. A high income is much more important to one’s happiness and well-being than good interpersonal relationships.
a. True
b. False
31. Time management is the ability to use one‘s time to get things done when they should be done.
a. True
b. False
32. A time log helps in determining how time is actually being spent.
a. True
b. False
33. One method by which time can be managed more effectively is by setting priorities appropriately.
a. True
b. False
34. “A” priority activities are those that are routine and relatively unimportant.
a. True
b. False
35. Indecision is a common supervisory time waster.
a. True
b. False
36. Which of the following is TRUE about conflict?
a. It is often disruptive and damaging.
b. It can be caused by scarcity of resources.
c. It always hinders effective decision making.
d. It is not caused by changes in the organization.
37. can cause dysfunctional conflict.
a. A common set of objectives
b. Downsizing in an organization
c. Abundance of resources
d. Unambiguous information
38. is a conflict management style that is most useful in emergencies, where quick decisions are necessary.
a. Forcing
b. Compromising
c. Collaborating
d. Accommodating
39. is an unassertive, uncooperative style in which an individual’s concern for self and others is low.
a. Avoiding
b. Accommodating
c. Forcing
d. Compromising
40. Which of the following conflict management styles has an individual demonstrating a high concern for self and
others?
a. Accommodating
b. Collaborating
c. Compromising
d. Avoiding
41. The approach to conflict management downplays a party’s issues and places more importance on the other
party’s view.
a. avoiding
b. accommodating
c. collaborating
d. forcing
42. The style of conflict management is appropriate when the parties have reached an impasse due to mutually
exclusive goals.
a. collaborating
b. forcing
c. accommodating
d. compromising
43. The form of negotiation that involves proposing and then giving up a sequence of positions is known as:
a. positional bargaining.
b. interpersonal bargaining.
c. principled negotiation.
d. distributive negotiation.
44. Negotiation on the merits is also called:
a. principled negotiation.
b. interpersonal bargaining.
c. distributive negotiation.
d. positional bargaining.
45. When humans encounter stress, .
a. a chemical reaction triggers a fight-or-flight response
b. their bodies go into shock and shut down completely
c. their minds slow down and gain a sense of control
d. they suffer a detached out-of-body experience