1. Forces causing change come from both outside and inside an organization.
a. True
b. False
2. Management has absolute control over external change forces.
a. True
b. False
3. An example of an internal force change would be shifting the goal of an organization from short-run profit to long–
term growth.
a. True
b. False
4. An organization should change to meet external environmental changes, but should resist any changes that affect the
organization internally.
a. True
b. False
5. New organizational initiatives and goals are examples of internal change forces.
a. True
b. False
6. Internal and external change forces are never inter-related.
a. True
b. False
7. It is impossible for an organization to plan for change.
a. True
b. False
8. Organizational effectiveness results from activities that improve the organization‘s structure, technology, and people.
a. True
b. False
9. According to the systems concept, a change in one organizational element is likely to affect other elements.
a. True
b. False
10. Changing the organization’s people may require also changing the recruiting and selection policies and procedures of
that organization.
a. True
b. False
11. Employees are more likely to support a change if it affects them adversely.
a. True
b. False
12. Changing an organization’s people involves revising reward systems and managerial leadership.
a. True
b. False
13. Synergy is a concept that states that the whole is greater than the sum of its parts.
a. True
b. False
14. A group is considered to be two or more people who communicate and work together occasionally.
a. True
b. False
15. One basic concept about groups is that they are always supportive of organization goals.
a. True
b. False
16. The larger the group, the easier it is for members to interact with each other.
a. True
b. False
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
1
Difficulty: Easy
SPMT.MOSL.15.09.01
United States – BUSPROG: Analytic
Bloom’s: Knowledge
17. Informal groups are those formed by the management of an organization.
a. True
b. False
18. Formal groups are shown on the organization chart.
a. True
b. False
19. Committees and task forces are examples of formal groups.
a. True
b. False
20. Self-managed work teams operate by member consensus rather than management direction.
a. True
b. False
POINTS:
DIFFICULTY:
LEARNING OBJECTIVES:
NATIONAL STANDARDS:
KEYWORDS:
1
Difficulty: Easy
SPMT.MOSL.15.09.01
United States – BUSPROG: Analytic
Bloom’s: Knowledge
21. A virtuoso group is an example of an informal group.
a. True
b. False
22. Informal groups help members meet affiliation and social needs.
a. True
b. False
23. According to Tuckman’s stages of group development, a team will never regress to a previous stage.
a. True
b. False
24. The forming stage of group development is typically a period of conflict and organization.
a. True
b. False
25. In the storming stage of group development, supervisors should react to conflict by suppressing it.
a. True
b. False
26. In the performing stage of group development, the group engages in joint problem solving.
a. True
b. False
27. A major advantage of groups is that they provide an opportunity for members to satisfy security and relationship
needs.
a. True
b. False
28. Groups rarely result in synergy.
a. True
b. False
29. Being a member of a high performing, problem solving task force brings out feelings of insecurity in individuals.
a. True
b. False
30. A limitation of groups is that they can encourage social loafing.
a. True
b. False
31. In groups, every member is allowed total responsibility for the project.
a. True
b. False
32. The size of a group has no effect on its effectiveness.
a. True
b. False
33. The ideal size for a fact-finding group is larger than that of a problem–solving group.
a. True
b. False
34. The more alike group members are in age, background, value systems, education, and personality type, the more
similarly they see things.
a. True
b. False
35. In an effective team, norms are interrelated and supportive of an organization’s goals.
a. True
b. False
36. Group norms are always positive.
a. True
b. False
37. Internal power struggles and failure to achieve goals can prevent group cohesiveness.
a. True
b. False
38. Groups that are very congenial, agree on goals and feel like a team, will always succeed.
a. True
b. False
39. Healthy group development involves creating an environment in which people can disagree without being
disagreeable.
a. True
b. False
40. A team is a collection of people who must rely on group cooperation to achieve its goals.
a. True
b. False
41. One of the reasons that a team might fail is because the team does not have clear purpose.
a. True
b. False
42. Team members should listen, connect and communicate with each other.
a. True
b. False
43. Internal change forces result from changes in:
a. natural resources.
b. government regulations.
c. consumer demands for products.
d. organization goals.
44. Which of the following would be an example of an external change force?
a. Alterations to incentive programs
b. Change in an organization’s goal
c. Change in government regulation
d. Flexibility in working hours