53. The type of communication which originates with managers and is directed to employees is:
a. downward communication.
b. upward communication.
c. lateral–diagonal communication.
d. informal communication.
54. An announcement of the goals and objectives of an organization is an example of .
a. upward communication
b. downward communication
c. informal communication
d. noise
55. is initiated by employees with their immediate supervisor.
a. Downward communication
b. Ancillary communication
c. Lateral communication
d. Upward communication
56. A progress report on a project sent by an employee to his manager is an example of .
a. informal communication
b. downward communication
c. upward communication
d. grapevine
57. A manager who frequently talks to his employees about performance expectations and encourages feedback from
them is:
a. initiating the grapevine.
b. likely to be disliked by the employees.
c. high as an information discloser and information receiver.
d. encouraging informal communication.
58. Which of the following would be an example of lateral-diagonal communication?
a. A conversation between the maintenance supervisor and the production supervisor
b. A report from the night shift supervisor to the plant manager on the number of products produced
c. A memo from the president to the accounts supervisor
d. A report from the accounting personnel to the president
59. exists separately from established communication systems.
a. Downward communication
b. Upward communication
c. Informal communication
d. Lateral-diagonal communication
60. Which of the following is true of the grapevine?
a. The Internet and electronic media have slowed down the passage of information along the grapevine.
b. The grapevine is plain workplace gossip and is inaccurate most of the times.
c. In most organizations, the grapevine is the employees’ major source of information about the company.
d. The grapevine can be eliminated by preventing employees from meeting in informal settings beyond the office
hours.
61. Grapevines:
a. serve no purpose.
b. breed monotony in the workplace.
c. are a formal communication method.
d. are primarily accurate.
62. is a form of informal communication.
a. A progress report
b. The grapevine
c. An attitude survey
d. A morale survey
63. is one of the organizational barriers to communication.
a. Layers of hierarchy
b. Technological advancement
c. Lack of specialization
d. Employee empowerment
64. Layers of hierarchy is a barrier to communication because:
a. each level can add to, take from, qualify, or change the original message.
b. top level managers hesitate to give employees unwelcome information as employees exercise power over
their rewards and penalties.
c. organizational hierarchy contradicts the principle of specialization.
d. communication at higher levels of management is always informal and ambiguous, and the information is out
of reach of the lower levels of management.
65. A common barrier to communication associated with specialization in an organization is:
a. the grapevine.
b. filtering.
c. jargon.
d. the rumor mill.
66. Which of the following factors affects how a person is perceived in an organization?
a. The rules and norms of the organization
b. The organization‘s goals
c. The person‘s nationality
d. The organization’s mission
67. The tendency to put similar things in the same categories to make them easier to deal with is referred to as:
a. communication.
b. stereotyping.
c. jargon.
d. linguistics.
68. Which of the following is true of linguistic styles?
a. Linguistic styles remain the same across different cultures.
b. Differences in linguistic styles are important communication barriers.
c. Body language is not related to linguistic styles.
d. There is no difference between the linguistic styles of American males and females.
69. An employee will be more willing to communicate frankly to his or her supervisor:
a. when there is mutual trust between the supervisor and the employee.
b. if status differences are emphasized.
c. in a highly formal setting.
d. when the supervisor is prejudiced and maintains rigid discipline all the time.
70. consist of those factors that call attention to the fact that the supervisor ranks higher than his or her
employees.
a. Trade barriers
b. Status barriers
c. Linguistic barriers
d. Channel barriers
71. Which of the following is the richest communication form?
a. E–mails
b. Memos
c. Telephone messages
d. Letters and notes
72. is best defined as the amount of verbal and nonverbal information that a communication channel carries.
a. Informal communication
b. Information richness
c. Linguistic value
d. Electronic diversity
73. Which of the following is true about repetition?
a. It helps when when certain parts of a message are more important than others.
b. It is also known as transparency.
c. It increases the chance of incorrect assumptions being made by the receiver.
d. It decreases the reader’s recall.
74. Stating the same concept in different words is:
a. repetition.
b. planning.
c. stereotyping.
d. transmission.
75. The is best defined as a form of active listening in which the listener repeats, in a summarizing way, what the
speaker has just said.
a. reflective statement
b. filtering method
c. perceptive approach
d. informal declaration
76. Describe the basic elements in the communication process model and explain how the process works.
77. What is the significance of feedback?
78. How have intranets and the Internet affected supervisory communication?
79. Briefly describe and give an example of the seven types of signals used in nonverbal communication.
80. Describe the three flows of communication used in the formal organizational communication system, and give an
example of each.
81. What two variables are measured in the managerial communication matrix? Describe the characteristics of each
quadrant in the matrix.
82. Describe one informal communication method and the several purposes that informal communication serves.
83. List three organizational barriers that inhibit communication. Explain each.
84. List three interpersonal and language barriers that inhibit communication. Explain each.
85. Describe the two factors that contribute to a proper communication climate between a supervisor and his or her
employees.
86. Discuss several ways to improve supervisory communication.
87. What is “information richness”? Rank the channels of communication based on information richness.
88. Describe the two ways a supervisor can encourage employees to provide feedback.
89. Define active listening. Describe attending skills.