49. In a group-centered approach, the leader:
a. facilitates the meeting by keeping it moving.
b. dominates what is happening.
c. allows the group to facilitate its own direction.
d. answers all the questions of the members.
50. A disadvantage of the group-centered approach to meeting is that:
a. members have no real opportunity to get sensitive and emotional issues out in the open.
b. it may not result in a better understanding of members’ viewpoints.
c. it discourages a free flow of information.
d. this approach is not well suited to large groups because of its interpersonal nature.
51. Which of the following is NOT true of the advantages offered by meetings?
a. Meetings save time.
b. Meetings are always cost effective.
c. Meetings ensure consistency of information.
d. Meetings permit a formal exchange of information.
52. Which of the following statements is NOT true?
a. Meetings always allow the personal interaction required for many sensitive issues.
b. Meetings provide an opportunity for all members present to hear the same message.
c. Meetings may take members away from higher priority tasks.
d. Meetings provide an opportunity for all present to hear the same message.
53. Which of the following should NOT be done prior to a meeting?
a. Make certain that the meeting room and visual aids are adequately prepared.
b. Let people know if they are expected to provide information at the meeting.
c. Send out an agenda.
d. Reach a consensus.
54. Before a meeting, the leader responsible for the meeting should:
a. make sure that key people will be able to attend.
b. get “closure” on key items.
c. distribute minutes to all members.
d. encourage participation among members.
55. Which of the following is the meaning of consensus decision making?
a. Successful accomplishment of the objective for a given item on the agenda
b. The acceptance by all members of the decision reached for a given item on the agenda
c. The process of intervening to help a group improve in decision making in order to increase the group’s
effectiveness
d. A consultation model that involves others in making a joint diagnosis of the problem
56. provide a permanent written record of what has occurred in a meeting.
a. Drafts
b. Norms
c. Minutes
d. Closures
57. Group facilitation is the process of:
a. establishing clear performance standards and comparing actual performance against those standards.
b. intervening to help a group improve in goal setting, action planning, problem solving, conflict management, and
decision making to increase the group’s effectiveness.
c. successfully accomplishing the objective for a given item on the agenda.
d. consulting experts that involves others in making a joint diagnosis of the problem and eventually provides
others with the skills and tools to make their own diagnoses.
58. In essence, a facilitator becomes a(n) during meetings.
a. scapegoat
b. supervisor
c. employee
d. consultant
59. The is the consultation model that places a great deal of power in the hands of the consultant who
recommends solutions to problems faced by an organization.
a. process evaluation model
b. purchase–of-expertise model
c. doctor-patient model
d. process consultation model
60. The most widely-used form of consultation is the .
a. process consultation model
b. doctor-patient model
c. purchase-of-expertise model
d. teleconferencing model
61. In the facilitation model, the consultant involves others in making a joint diagnosis and eventually provides
others with the skills and tools to make their own diagnoses.
a. doctor–patient
b. leader–controlled
c. purchase-of-expertise
d. process-consultation
62. is a method of gathering people together for a meeting without the cost of physically bringing people from
distant locations.
a. Group facilitation
b. Process consultation
c. Teleconferencing
d. Consensus
63. How does the use of technology facilitate meetings?
64. List the purposes of meetings and briefly discuss each one.
65. Differentiate between the leader-controlled and group-centered approaches to conducting meetings.
66. What are the advantages of the group-centered approach?
67. Discuss the advantages and disadvantages of meetings.
driven tasks, and can add significantly to job stress.
May Not Be Cost Effective: Meetings are more expensive than most people realize.
When employees are attending meetings, they are not doing their normal jobs. The cost
of the meeting includes not only their salaries for that hour, but also costs for vacations,
holidays, sick leave, medical insurance, Social Security, travel time, and so on. The
meeting must therefore provide information important enough to justify the cost
associated with it.
May Water Down Decisions: Unless a meeting is properly conducted and its members
are committed to effectiveness, the decisions made at the meeting may simply reflect
the average input of members, rather than the ideas of the best members. Sometimes
opinions voiced by the group’s brightest or best-informed members may not be
accepted by the majority. At other times, knowledgeable members may suppress their
own disagreements simply for the sake of harmony.
May Become Too Impersonal: Meetings may not allow the personal interaction
required for many sensitive issues. On a one–on–oneperson–to-person basis, employees
may communicate readily to their supervisor. But because Because a meeting involves
a more formal setting with many people present, some employees will be reluctant to
speak up.
POINTS: 1
DIFFICULTY: Difficulty: Moderate
LEARNING OBJECTIVES: SPMT.MOSL.15.10.04
NATIONAL STANDARDS: United States – BUSPROG: Analytic
KEYWORDS: Bloom‘s: Comprehension
68. What are some of the things that should be done to pre-plan a meeting effectively and ensure its success?
1. Make sure that the people who are to attend the meeting have adequate advance
2. Make sure that key people will be able to attend.
3. Develop and distribute copies of the meeting agenda in advance. This will enables
4. Let people know in advance if they will beare expected to provide information or
5. Check to see that the meeting room is arranged as you desire and that the visual aids
6. Form a general idea of how long the meeting should last. You may want to indicate
69. Ineffective leadership ruins many well-prepared meetings. What are the ways in which the supervisor should
prepare to demonstrate leadership?
1. Keep the meeting moving . Don’t allow a meeting to drag on and on, and don’t stray
2. See to it that most or all members contribute to the discussion. Don’t allow one or
3. Summarize the apparent position of the group from time to time. You might say, “Do
4. Address various problems related to participant behavior.
70. What is consensus? Why is it difficult?
1. Openly state their true feelings, ideas, and disagreements.
2. Examine their different views fully.
4. Actively listen to and seek to understand other members’ positions.
5. Focus on issues rather than on personalities.
6. Avoid actions that polarize members or lock them into positions. This may be the
71. Discuss the role that minutes play in following-up on meetings.
72. What is group facilitation?
73. What are the skills needed to be an effective facilitator?
74. Briefly explain the process consultation model of facilitation.
75. What can be done to make the use of teleconferencing more effective?