43. Operational planning:
a. involves the establishment of the organization’s mission.
b. facilitates the achievement of strategic planning.
c. is planning for more than five years into the future.
d. is done by the top-managers.
44. Which of the following management levels is involved with short-range plans of 1 day, 1 week, or 1 to 6 months?
a. Chief executive officers
b. Top managers
c. Presidents
d. Supervisory managers
45. Planning that involves determining how to increase efficiency in production is usually done by:
a. top managers.
b. middle managers.
c. supervisory managers.
d. intermediate managers.
46. are the purposes, goals, and desired results for the organization and its parts.
a. Rules
b. Objectives
c. Procedures
d. Norms
47. are what you want to accomplish-the focus toward which plans are aimed.
a. Procedures
b. Objectives
c. Rules
d. Strategies
48. Which of the following is true of planning at different management levels?
a. Top managers are more involved in strategic planning.
b. Planning done at the supervisory level is more complex and involves a higher degree of uncertainty than
planning done at other management levels.
c. Middle managers are involved in long-term planning, and they plan for 5 or more years.
d. Supervisors plan the growth rate of the organization.
49. A(n) is a network with broad goals at the top level of the organization and narrower goals for individual
divisions, departments, or employees.
a. unified plan
b. organizational planning body
c. management hierarchy
d. hierarchy of objectives
50. Unified planning:
a. ensures that plans at all organizational levels are in harmony.
b. is planning done by an organization along with its competitors in order to ensure equal market shares.
c. inhibits coordination among departments.
d. promotes competition between departments.
51. Which of the following is true of guidelines to be followed while setting objectives?
a. Managers should not involve employees in setting objectives.
b. The objective “to have good quality” is an example of a good objective.
c. Objectives should be as broad and ambiguous as possible.
d. The key performance areas should be selected for setting objectives.
52. A is an example of a standing plan.
a. budget
b. policy
c. schedule
d. program
53. A is a guide to decision making-a way to provide consistency among decision makers.
a. patent
b. policy
c. trademark
d. project
54. Employees who violate an organizational mandate which states that “Employees who violate the no-smoking rule are
automatically discharged” are going against an organizational:
a. rule.
b. procedure.
c. policy.
d. objective.
55. are inflexible and must be obeyed.
a. Policies
b. Strategies
c. Rules
d. Projects
56. A outlines the steps to be performed when a particular course of action is taken.
a. rule
b. procedure
c. budget
d. policy
57. Which of the following types of plans is often discarded after use?
a. A standing plan
b. A policy
c. A procedure
d. A budget
58. A is a forecast of expected financial performance over time.
a. budget
b. project
c. schedule
d. program
59. A budget is:
a. a standing plan.
b. a policy.
c. a single-use plan.
d. a repeat-use plan.
60. The identifies work stages on a vertical axis and schedule completion dates horizontally.
a. PERT chart
b. Gantt Chart
c. pie chart
d. flow chart
61. The is used on highly complex, one–time projects.
a. PERT network chart
b. Gantt chart
c. contingency method
d. critical path method
62. What are the three steps in the planning process?
63. Which of the managerial functions is planning most related to, and why?
64. Why do managers neglect planning?
65. What is contingency planning, and why is it important?
66. Explain how planning differs at top, middle, and supervisory management levels.
67. What is the importance of setting objectives?
68. Explain hierarchy of objectives.
69. Discuss important guidelines in setting performance objectives.
70. Describe the difference/s between standing plans and single–use plans, and give an example of each type of plan.
71. Discuss two techniques used for scheduling.