Effective Human Relations: Interpersonal and Organizational Applications 12th Edition

A reinforcer is a planned activity designed to motivate employees to achieve an organizational objective. Answer: F Answer: F Answer: F An effective technique for avoiding burnout is to explain how other tasks will be delayed if one takes on another task. Answer: T Answer: T Answer: T Successful teams experience occasional disagreement and conflict. Answer: T Answer: T Answer: T It

By constantly monitoring your commitment to your values and intentionally reflecting on the values you hold dear, you can avoid ____________________. Answer: values drift Answer: values drift Answer: values drift Elton Mayo's study of the effect of illumination, ventilation, and fatigue on production workers came to be known as the ____________________. Answer: Hawthorne studies Answer: Hawthorne

"Doing all the right things" to get ahead is the fastest way to advance in your career if you are a woman. Answer: F Answer: F Answer: F Most differences between happy and unhappy individuals are based on external factors. Answer: F Answer: F Answer: F While goal setting is a valuable skill, there is no link between

The 1964 Civil Rights Act established guidelines for the implementation of ____________________ in order to remedy the effects of past discrimination against groups protected under this law. Answer: affirmative action Answer: affirmative action Answer: affirmative action Team members of an effective team fulfill dual roles: that of team member and leader. Answer: T Answer: T Answer: T Men

Companies can make full use of the ideas, talents, experiences, and perspectives of their employees by limiting diversity. Answer: F Answer: F Answer: F Describe briefly the two components of emotional competence as presented by Daniel Goleman's two popular books on emotional intelligence. Answer: Personal competence refers to the ability to manage oneself emotionally. Social competence

Apology alone is enough for self-disclosure to repair a relationship. Answer: F Answer: F Answer: F Facebook, Twitter, and LinkedIn combine personal interaction and technology. Answer: T Answer: T Answer: T The accommodating style of conflict management seeks to uncover the underlying issues that are the root of the problem and fix them. Answer: F Answer: F Answer: F What is stress,

Positive self-talk must be realistic and consistent with one's true self in order to be effective. Answer: T Answer: T Answer: T In today's business world, personal impressions created during first contact are not as significant as one's knowledge and technical skills. Answer: F Answer: F Answer: F A _____________ is an irrational fear of an object or

Which of the following pieces of advice might you not offer to an organization whose diversity training efforts are ineffective? a. Offer incentives to middle managers who incorporate diversity initiatives into hiring, development, and promotion decisions. b. Offer voluntary training that advances organizational goals. c. Hold leadership responsible for modeling behaviors that support

Identify a person you know that demonstrates grit. Analyze the characteristics they possess and what they do that makes you confident that they are truly "gritty." Answer: Answers should address the following characteristics/tendencies: Goal-oriented; highly self-disciplined; delays gratification; benefits from hard work and determination; brings passion to his or her work. Answer:

Refer to Case 16.1. Which of the following statements is most true about the female engineers at Big Cars Automotive? a. They hold nontraditional jobs. b. They hold gender-biased jobs. c. They are unlikely to be promoted to managerial positions. d. They are likely to be paid the same as their male colleagues. Answer: A Answer:

Explain the important elements of the art of forgiving. Answer: When forgiving another person you reveal a great deal through nonverbal messages such as eye contact, gestures and body posture. Be quick to forgive and offer a sincere apology. Answer: When forgiving another person you reveal a great deal through nonverbal messages

In the opening of Chapter 11, you were met a person who was very successful in her competitive market because she built a __________________ with her special talents and promoted it. a. career b. image c. first impression d. personal brand Answer: D Answer: D Answer: D Case 3.1 Miguel has a big sales presentation tomorrow. He's planning how

Although managing stress is also a personal responsibility, many organizations offer ____________________ to help employees overcome anxiety, depression, burnout, and alcohol and drug abuse. Answer: employee assistance programs Answer: employee assistance programs Answer: employee assistance programs According to author Brian Tracy's "____________________", the more thoroughly you open your mind to the options available to you, the

Only the labor force in Sweden work harder and longer than Americans. Answer: F Answer: F Answer: F Some companies feel that the key to success is developing their organization's value systems and then hiring people who share those values. Answer: T Answer: T Answer: T Define self-concept and explain how an individual's self-concept develops. Answer: Self-concept is the

Case 10.1 Antonio's company has an employee orientation program; an extensive employee performance review program; and encourages managers to praise, write letters of appreciation for jobs well done, and take the time to listen to their employees. Years ago, the company began a positive reinforcement program. Managers were initially reluctant to

Because many companies have organized workers into teams, the team leader must assume primary responsibility for effectively negotiating resolution to conflicts. Answer: F Answer: F Answer: F In an effort to be happy, there is very little you can do to change because of the way you were raised. Answer: F Answer: F Answer: F For some individuals, the

Case 11.1 Wayne is making a sales call on a new client company. The previous sales professional servicing this account, Tom, left to join another company. Wayne had liked Tom the moment he met him but thought of him as a bit of a slob because of the way he always

Case 8.1 Ted is a vice-president in a small company. He's a very laid back and private man. Everyone sees him as a very nice but indecisive man. When he makes a decision, he communicates it accurately, but he just won't make them. Ted thinks that he is very decisive; he

Often pessimism leads to ____________________, which is a mistrusting attitude regarding the motives of people. Answer: cynicism Answer: cynicism Answer: cynicism Bill's high self-esteem comes from making decisions based on his parents' beliefs and values. Answer: F Answer: F Answer: F Explain the difference between versatility and style flexing. Answer: Versatility is acting in ways that earn social endorsement

In the begining of Chapter 15 it makes the point that laid-off workers a. sue a company for discrimination more often in a poor economy. b. are usually physically handicapped. c. have difficulty if they are in a minority. d. are usually the less skilled and talented employees. Answer: A Answer: A Answer: A Which of the following

The field of ____________________ is concerned with the genetic and environmental factors causing developmental changes over a person's lifetime. Answer: developmental psychology Answer: developmental psychology Answer: developmental psychology People who work in a business or professional setting should focus only on serving the customer and not worry about clothing or grooming. Answer: F Answer: F Answer: F Discuss

What advice would you give a woman or man who wants to pursue a life that balances work with family? Answer: Choose a partner who supports your goal of having a career and family. Choose a career that offers more flexibility. Within that career, choose an employer that offers benefits (i.e.

According to psychologists, the "primacy effect" a. refers to the person who is dominant in a relationship. b. establishes the initial mental framework within which another person is viewed. c. is ignored when contradicted by later information. d. is the dynamic blend of character strength, poise, self-control, and style. Answer: B Answer: B Answer: B Mei feels irritated

Managers relying too much on the strengths of their style can create problems in their relationships with others. Answer: T Answer: T Answer: T Past experiences can influence your thinking for a lifetime and direct your future. Answer: T Answer: T Answer: T Positive reinforcement is less effective between peers or from subordinates to managers than from managers to

Sanjay is low in sociability and low in dominance, giving him which communication style? a. Director b. Emotive c. Supportive d. Reflective Answer: D Answer: D Answer: D Women who work in male-dominated workplaces can assimilate and build their chances of success by a. finding female mentors with direct experience working and achieving in similar conditions. b. demonstrating professionalism through

Frederick Taylor's scientific management theory basically argued that a. productivity could be improved by breaking jobs into isolated specialized tasks and assigning workers to each task. b. the informal organization that workers formed through their relationships was the key to productivity. c. there were other ways besides human relations to humanize the workplace. d. organizations

Pride is a feeling of superiority, which almost always gives way to negative energy throughout the company. Answer: F Answer: F Answer: F Low organizational trust can result in low productivity, poor communication, and slow decision making. Answer: T Answer: T Answer: T Developing a sleep ritual such as going to bed and getting up at the same

Gender bias consists of a. any unwanted behavior toward a member of another sex. b. the differences in the way men and women express their ideas verbally. c. discrimination on the basis of gender. d. all of these. Answer: C Answer: C Answer: C A bias in the workplace in favor of heterosexuality is known as homophobia. Answer: T Answer:

A factory worker who attaches a wheel one week, and then inspects the wheel the next week is participating in job rotation. Answer: T Answer: T Answer: T An excellent way to build one's assertiveness skills is to focus on the problem rather than the other person's personality traits. Answer: T Answer: T Answer: T Helen hands Linda

Organizations that trust their customer service personnel to do what it takes, within the reasonable scope of policies, to make and keep happy, loyal customers utilize the motivational strategy of ____________________. Answer: Empowerment Answer: Empowerment Answer: Empowerment When managing your relationship with your boss, you should develop an understanding of your boss and his or

How is the success of a company affected by its leaders' attitudes? Answer: Some leaders believe they should only make a profit and satisfy stockholders. The best companies do this but also create a healthy work enviornment as well as contribute to theircommunity. Their leaders have attitudes like those of the

Case 4.1 Bill is concerned about Tim's self-esteem. Tim's attitudes about himself have begun affecting his work. Tim is just consumed with the fear of failure. He keeps telling himself that he's a failure, there's no use trying, he can't do any better. Bill says to Tim, "It's good that you

An effective apology will communicate the three Rs: Regret, Responsibility, and Rumination. Answer: F Answer: F Answer: F Explain how practicing guided imagery and visualization help build self-esteem. Answer: Through guided imagery and visualization, you are able to take control over your present situation in a way that positively impacts your future. The process allows

Solitude is a form of isolation and is not a good practice for stress reduction. Answer: F Answer: F Answer: F Discuss the four different emotional styles used by individuals to display emotions. Answer: a. Suppressing. Individuals avoid dealing with their emotions.b. Capitulating to Your Emotions. The individual gives in, is a victim to his/her

The zone in which communication style characteristics are displayed with the most intensity is a. the intensity zone. b. Zone 1. c. Zone 2. d. the excess zone. Answer: D Answer: D Answer: D Linguistic style refers to a person's speaking pattern and includes such characteristics as a. directness or indirectness. b. pacing, pausing, and word choice. c. the use of

Individuals who think before they act and who recognize, accept, and experience their emotions while trying to express them appropriately have a(n) ____ emotional style. a. capitulating b. overly expressive c. accommodating d. suppressive Answer: C Answer: C Answer: C Kyle is known for his ____ behavior. He talks fast, ignores others, and uses sarcasm to maintain control

Do you agree that people and organizations need positive experiences to thrive? Name three authors who provide support for positive experience and explain their point of view. Then, provide your own evidence to support your position. Answer: Answers will vary but must at least address: Judith Orloff says there is posititive