Archives

A reinforcer is a planned activity designed to motivate employees to achieve an organizational objective. An effective technique for avoiding burnout is to explain how other tasks will be delayed if one takes on another task. Answer: T Successful teams […]

By constantly monitoring your commitment to your values and intentionally reflecting on the values you hold dear, you can avoid ____________________. Elton Mayo’s study of the effect of illumination, ventilation, and fatigue on production workers came to be known as […]

“Doing all the right things” to get ahead is the fastest way to advance in your career if you are a woman. Most differences between happy and unhappy individuals are based on external factors. Answer: F While goal setting is […]

The 1964 Civil Rights Act established guidelines for the implementation of ____________________ in order to remedy the effects of past discrimination against groups protected under this law. Team members of an effective team fulfill dual roles: that of team member […]

Companies can make full use of the ideas, talents, experiences, and perspectives of their employees by limiting diversity. Describe briefly the two components of emotional competence as presented by Daniel Goleman’s two popular books on emotional intelligence. Answer: Personal competence […]

Apology alone is enough for self-disclosure to repair a relationship. Facebook, Twitter, and LinkedIn combine personal interaction and technology. Answer: T The accommodating style of conflict management seeks to uncover the underlying issues that are the root of the problem […]

Positive self-talk must be realistic and consistent with one’s true self in order to be effective. In today’s business world, personal impressions created during first contact are not as significant as one’s knowledge and technical skills. Answer: F A _____________ […]

Which of the following pieces of advice might you not offer to an organization whose diversity training efforts are ineffective? a. Offer incentives to middle managers who incorporate diversity initiatives into hiring, development, and promotion decisions. b. Offer voluntary training […]

Identify a person you know that demonstrates grit. Analyze the characteristics they possess and what they do that makes you confident that they are truly “gritty.” Create an action plan for reaching one of your goals that addresses all principles […]

Refer to Case 16.1. Which of the following statements is most true about the female engineers at Big Cars Automotive? a. They hold nontraditional jobs. b. They hold gender-biased jobs. c. They are unlikely to be promoted to managerial positions. […]

Explain the important elements of the art of forgiving. The communication process involves a number of filters. When the meaning of the words used in a communication is not clear because of their abstraction and lack of precise meanings, the […]

In the opening of Chapter 11, you were met a person who was very successful in her competitive market because she built a __________________ with her special talents and promoted it. a. career b. image c. first impression d. personal […]

Although managing stress is also a personal responsibility, many organizations offer ____________________ to help employees overcome anxiety, depression, burnout, and alcohol and drug abuse. According to author Brian Tracy’s “____________________”, the more thoroughly you open your mind to the options […]

Only the labor force in Sweden work harder and longer than Americans. Some companies feel that the key to success is developing their organization’s value systems and then hiring people who share those values. Answer: T Define self-concept and explain […]

Case 10.1 Antonio’s company has an employee orientation program; an extensive employee performance review program; and encourages managers to praise, write letters of appreciation for jobs well done, and take the time to listen to their employees. Years ago, the […]

Because many companies have organized workers into teams, the team leader must assume primary responsibility for effectively negotiating resolution to conflicts. In an effort to be happy, there is very little you can do to change because of the way […]

Case 11.1 Wayne is making a sales call on a new client company. The previous sales professional servicing this account, Tom, left to join another company. Wayne had liked Tom the moment he met him but thought of him as […]

Case 8.1 Ted is a vice-president in a small company. He’s a very laid back and private man. Everyone sees him as a very nice but indecisive man. When he makes a decision, he communicates it accurately, but he just […]

Often pessimism leads to ____________________, which is a mistrusting attitude regarding the motives of people. Bill’s high self-esteem comes from making decisions based on his parents’ beliefs and values. Answer: F Explain the difference between versatility and style flexing. Answer: […]

In the begining of Chapter 15 it makes the point that laid-off workers a. sue a company for discrimination more often in a poor economy. b. are usually physically handicapped. c. have difficulty if they are in a minority. d. […]

The field of ____________________ is concerned with the genetic and environmental factors causing developmental changes over a person’s lifetime. People who work in a business or professional setting should focus only on serving the customer and not worry about clothing […]

What advice would you give a woman or man who wants to pursue a life that balances work with family? All cultures promote one set of behaviors for boys and a separate set for girls. Answer: T Study after study […]

According to psychologists, the “primacy effect” a. refers to the person who is dominant in a relationship. b. establishes the initial mental framework within which another person is viewed. c. is ignored when contradicted by later information. d. is the […]

Managers relying too much on the strengths of their style can create problems in their relationships with others. Past experiences can influence your thinking for a lifetime and direct your future. Answer: T Positive reinforcement is less effective between peers […]

Sanjay is low in sociability and low in dominance, giving him which communication style? a. Director b. Emotive c. Supportive d. Reflective Women who work in male-dominated workplaces can assimilate and build their chances of success by a. finding female […]

Frederick Taylor’s scientific management theory basically argued that a. productivity could be improved by breaking jobs into isolated specialized tasks and assigning workers to each task. b. the informal organization that workers formed through their relationships was the key to […]

Pride is a feeling of superiority, which almost always gives way to negative energy throughout the company. Low organizational trust can result in low productivity, poor communication, and slow decision making. Answer: T Developing a sleep ritual such as going […]

Gender bias consists of a. any unwanted behavior toward a member of another sex. b. the differences in the way men and women express their ideas verbally. c. discrimination on the basis of gender. d. all of these. A bias […]

A factory worker who attaches a wheel one week, and then inspects the wheel the next week is participating in job rotation. An excellent way to build one’s assertiveness skills is to focus on the problem rather than the other […]

Organizations that trust their customer service personnel to do what it takes, within the reasonable scope of policies, to make and keep happy, loyal customers utilize the motivational strategy of ____________________. When managing your relationship with your boss, you should […]

How is the success of a company affected by its leaders’ attitudes? The force that helps people to do things with intensity and vitality is called ____________________. Answer: energy Codes of ethics that are enforced without exception do little to […]

Case 4.1 Bill is concerned about Tim’s self-esteem. Tim’s attitudes about himself have begun affecting his work. Tim is just consumed with the fear of failure. He keeps telling himself that he’s a failure, there’s no use trying, he can’t […]

An effective apology will communicate the three Rs: Regret, Responsibility, and Rumination. Explain how practicing guided imagery and visualization help build self-esteem. Answer: Through guided imagery and visualization, you are able to take control over your present situation in a […]

Solitude is a form of isolation and is not a good practice for stress reduction. Discuss the four different emotional styles used by individuals to display emotions. Answer: a. Suppressing. Individuals avoid dealing with their emotions. b. Capitulating to Your […]

The zone in which communication style characteristics are displayed with the most intensity is a. the intensity zone. b. Zone 1. c. Zone 2. d. the excess zone. Linguistic style refers to a person’s speaking pattern and includes such characteristics […]

Individuals who think before they act and who recognize, accept, and experience their emotions while trying to express them appropriately have a(n) ____ emotional style. a. capitulating b. overly expressive c. accommodating d. suppressive Kyle is known for his ____ […]

Do you agree that people and organizations need positive experiences to thrive? Name three authors who provide support for positive experience and explain their point of view. Then, provide your own evidence to support your position. Impersonal communication is the […]