Sanjay is low in sociability and low in dominance, giving him which communication
style?
a. Director
b. Emotive
c. Supportive
d. Reflective
Women who work in male-dominated workplaces can assimilate and build their
chances of success by
a. finding female mentors with direct experience working and achieving in similar
conditions.
b. demonstrating professionalism through engaging with male colleagues in only formal
situations.
c. conversing with everyone using a task-oriented mindset.
d. avoiding the use of flex time or compressed work week scheduling.
Case 1.1
John and Mabel’s company, High-Tech Solutions, is a medium-sized high-tech firm
with a core employee group of highly skilled professionals. Around this core is a group
of twice as many part-time contract programmers and other computer professionals. As
they win programming contracts, they hire contract workers. When work slows, they let
the part-timers go but keep their core group. Their target industries are facing increasing
government scrutiny and possible regulation due to the number of firms that are doing
poor work and causing long-term problems for customers.
John believes, when hiring for either the core group or for the part-time work force,
they need to look not only at each candidate’s technical work skills and competency but
also think about other factors as well: the candidate’s emotional control, team
orientation, self-awareness, self-esteem, and what the company has to offer them in
terms of family support. Mabel agrees to a degree. She thinks that the key to
productivity and quality is through their people, but she wants to focus more on
technical competencies and less on the other areas John mentions.
High-Tech Solutions uses teams extensively. Employees are trained how to work in
teams, handle conflict, work cooperatively, etc. Joan, a five-year veteran at High-Tech,
plays softball in a church league with several of her coworkers. She has asked for
investment advice from a couple of the work-group members who are heavily into the
stock market. She, in general, highly enjoys her work because of the relationships she
has with her coworkers. In sharp contrast, one of the new employees is having a hard
time with her supervisor. She wants greater independence and more affirming feedback.
The supervisor wants to be sure the new employee can do her job, so he is supervising
closely and is giving a lot of corrective feedback.
Refer to Case 1.1. John’s approach to hiring is an example of the concept of hiring
a. the total person.
b. a diverse work force.
c. an internationally oriented work force.
d. through structured interviewing.
A stress facing men as they seek the “package deal” of marriage, fatherhood,
employment, and homeownership is the realization that
a. it is too expensive to “have it all.”
b. they secretly prefer employment to the other three options.
c. they believe women should be in charge of bringing home the family’s income.
d. these goals often conflict.
Tensions between employees with and without children can be alleviated by
a. offering flexible schedule opportunities to employees with children.
b. offering pay and promotional incentives based on hours worked during overtime,
nights, and weekends.
c. offering flexible schedule opportunities to all employees.
d. assigning big projects to those without children.
The Situational Leadership Model
a. places the most emphasis on relationship building.
b. uses a more structured approach to management style.
c. adapts the leadership style to the employee.
d. identifies the manager’s leadership style based on his/her current practice.
Barbara wants to be a more empathic listener. To do that, she needs to
a. practice patience and be nonjudgmental when listening.
b. take notes and ask reflecting questions.
c. listen primarily for facts and avoid semantic confusion.
d. question what is said but demonstrate agreement with it.
The use of e-mail
a. offers greater privacy of the messages than normal written correspondence.
b. is effective in building rapport.
c. is always the quickest way to communicate.
d. has accelerated the pace of exchanging information.
People can easily be discriminated against based on race because
a. race is a primary dimension of diversity that can’t be changed.
b. racism is a conscious bias for most people.
c. genetic science categorically justifies that racial differences exist.
d. people have direct experiences with people from different racial groups.
Which of the following is a good goal-setting principle?
a. Allow maximum flexibility and limit planning so that you will have several avenues
to accomplish your goal.
b. Don’t focus on the small successes so that you don’t loose sight of the end goal.
c. Spend time reflecting on the things you want to change in your life.
d. Keep your environment constant so that you can focus on your goal.
Case 9.1
Anne has been feeling depressed lately. A few weeks ago her pet cat died of old age.
Anne was sad, naturally, but lately she has hardly been able to function. While talking
to a friend about how she was feeling, she suddenly remembered how distraught she
was as a child when she rolled over on a new kitten in her sleep and smothered it. Anne
decides to join a self-help group in order to get control of her feelings. That same week
a coworker failed to fulfill her responsibilities on an important project, resulting in
delays. Anne was “chewed out” by her boss as a result. Anne wants to tell the coworker
how angry she was. Anne’s boss, Jerry, is subject to angry outbursts. When he is upset,
he lets everyone know it, quickly and fully.
Refer to Case 9.1. Anne’s emotions about her cat and her inability to function are
examples of the influence of ____ on our feelings.
a. gender
b. anger
c. temperament
d. the subconscious mind
Which of the following is nota key guideline for a healthy diet?
a. Only eat low calorie foods so that you can eat more and not feel hungary.
b. Avoid too much sodium.
c. If you drink alcohol, do so in moderation.
d. Maintain a diet that is balanced and varied.
Case 17.1
William is a 38-year-old computer systems executive. He has come to a point in his life
where he is reassessing his ambitions and personal life. He attends professional
development conferences regularly and is working on an MBA. Although he eats a
low-fat diet and exercises regularly, he works 70-80 hours a week, seldom sees his
children except after they are in bed, does not visit his place of worship except on
religious holidays, and feels as though his wife is a stranger. William believes that if he
can earn just 20 percent more, he can relax because his family will be financially
secure.
Refer to Case 17.1. In order to attain a “right livelihood,” William needs to
a. accept the myth of scarcity.
b. place money in a secondary position.
c. spend what he earns.
d. avoid discussing financial matters with his family.
Improving employee’s attitudes can increase a company’s productivity. Ways to change
employee’s attitudes include
a. focusing primarily on monetary rewards for employees.
b. presenting opportunities for career development through conferences.
c. encouraging management to develop friendships with their workers.
d. buying the workers pizza.
Which of the following is trueabout filing a sexual harassment charge?
a. Companies frequently acquiesce and settle to avoid embarrassing court cases.
b. It is best to file the charge directly with the EEOC and not press your case through
company channels.
c. Most cases are settled quickly, but the plaintiff is seldom able even to cover the court
costs from the settlement.
d. It is a serious economic and emotional decision, and there is no guarantee of the
outcome.
Intrapreneurship is an example of motivation through
a. incentives.
b. personal growth.
c. job design.
d. goal-setting.
An unintended consequence of today’s heightened reliance on technology is that
a. workers have become better able to focus and complete tasks.
b. we are less confident that our messages will receive a response.
c. the boundaries between work and home are more clearly delineated.
d. multi-tasking has increased to the point of inefficiency.
In reexamining our ideas about productivity, many firms pay extra money to those
employees who work extra hours. Critics of this approach make which claim?
a. Employees should be able to do all their work during the regular work hours.
b. These employees may value more time with family, socializing and recreation as a
reward instead of money..
c. Employees are most creative during the first two hours of each day.
d. Most people agree that employees should have the incentive of getting paid extra for
extra hours.
Which of the following has notfueled the growth of telecommuting among workers
today?
a. The availability of powerful home-office computers and communication technologies
b. Large-scale use of temporary workers due to massive downsizing
c. The demands of workers who want to blend work and family
d. The trend toward team-based projects and work structures
Sally’s mother is very angry with her for being late to an important social engagement.
After listening to her mother, Sally explains that she understands her mother is angry
with her lateness and that it was important to her that Sally be on time. Sally says she
will work on being on time in the future, particularly for special events. Sally is
handling her mother’s anger effectively by
a. suppressing her own emotions.
b. recognizing and accepting her anger and giving her feedback.
c. diverting her attention.
d. minimizing the problem.
Case 3.1
Miguel has a big sales presentation tomorrow. He’s planning how to adapt his
presentation to meet the needs of his customer. Miguel would describe himself as
highly competitive, outgoing, talkative, and also disciplined, serious, and formal. His
customer, Regina, listens to him attentively, expresses herself thoughtfully and
deliberately, and would describe herself as easygoing, friendly, and casual.
Refer to Case 3.1. If Regina wanted to style flex to meet Miguel’s communication
needs, she would need to
a. be accurate, straightforward, and orderly.
b. use time efficiently and provide specific answers to questions.
c. be specific, to the point, and not keep track of the time involved in the meeting.
d. show a sincere interest in Miguel’s presentation and ask detailed questions.
Kyoko wants to consider the safety and security needs of her employees. Which of the
following organizational conditions would help meet those needs?
a. A pension plan
b. A seniority system of job assignment
c. A company benefits plan
d. All of these
A manager working to improve consideration skills should specifically
a. learn about the values of individual employees.
b. encourage individual goal setting.
c. carefully communicate plans to the group.
d. deal with poor performance immediately.
Refer to Case 16.1. Some of the employees without children are upset about the
flexibility parents have in order to deal with child rearing responsibilities. What can Big
Cars Automotive’s management do to avoid resentment from building?
a. Allow all employees to apply for flexible schedules.
b. Give those employees without children a salary increase.
c. Explain the reasoning for flexible schedules to the employees without children and
hope they understand why it isn’t an option for them.
d. Allow employees with children to bring their children into the office if they have to
work late.
Organizations can enhance employees’ self-esteem by
a. accommodating individual differences.
b. giving employees a voice in achieving company goals.
c. keeping employees well informed so that they know what is expected of them.
d. doing all of these.
When employers base employment, promotion, job-assignment, and compensation
decisions on a person’s gender,
a. employees are set up for success.
b. the work environment is more enjoyable.
c. women have more freedom to pursue motherhood as a career.
d. human relations and productivity suffer.
Working the steps and attending meetings are two key elements of
a. twelve-step programs.
b. employee assistance programs.
c. group therapy.
d. stress reduction counseling.
Courtney and Helen have their cubicles next to each other. For the last three years they
have maintained a very professional relationship and know very little about each other’s
personal life. This happens when
a. there is too much work to spend time chatting.
b. some people belong to the union and others don”t.
c. there is a fear of mergers and acquisitions.
d. the organization’s culture encourages people to hide their feelings.
Jasmine goes out of her way to display a caring attitude to one of her customers during
a sales call. The customer establishes a long-term relationship with Jasmine’s company.
This is an example of
a. the influence of role models on attitudes.
b. how attitude can lead to success in someone’s career.
c. how an empathizer can be a powerful force in an organization.
d. the power of a reference group on the formation of attitudes.
Which of the following behaviors exemplifies self-respect?
a. Norman puts up with a significant amount of verbal abuse from his friends.
b. Jane constantly seeks ways to prove herself, not acknowledging accomplishments she
has already achieved.
c. Mary sets unrealistic goals for herself in order to challenge herself to greater
accomplishment.
d. Tim is proud of his accomplishments, recognizes and enjoys what he has done well,
and does not need the recognition of others to feel good about those accomplishments.
The work area pollutant that most affects people in the work place is
a. noise.
b. air.
c. lighting.
d. ergonomically incorrect furniture.
Case 12.1
Harvey is considering implementing team-building management in his company. He
wants to start with teams that work on the production line. He wants groups of five to
fifteen people, responsible for one clearly defined product, and he wants them trained to
be able to perform each other’s tasks. Harvey believes that effective teams permit free
expression of feelings as well as ideas, have members who listen to each other, and
have well-understood tasks and objectives.
Cynthia is a first-line supervisor in Harvey’s company. She has a high, balanced valuing
of both her people and their productivity. She seeks to be proactive in her management
and works hard at rewarding the contribution of ideas and recognizing
accomplishments. William, in contrast, is far more task-oriented and is more concerned
with production than with his people. To William, employees are instruments of
production.
Refer to Case 12.1. Cynthia’s leadership style exemplifies which leader style in the
Ohio State Study?
a. low consideration, high structure
b. low structure, low consideration
c. high stucture, high consideration
d. high consideration, low structure
The process of creating an organizational culture where the primary and secondary
dimensions of diversity are respected is known as
a. affirmative action.
b. the economics of valuing diversity.
c. managing diversity.
d. ethnocentrism.
Steven Reiss, professor of psychology and psychiatry at The Ohio State University,
identified sixteen basic desires. In order to be happy, it is necessary to
a. determine which two do not fit your personality.
b. satisfy the majority.
c. satisfy only the five or six that are most important to you.
d. satisfy all of them.
Teamwork is a powerful strategy for increasing ____________________, the outcome
of the interaction of two or more elements that produces a result greater than the sum of
its parts.
Many employees need training to become a team member.
Women who are in top positions say men have excluded them from the informal
communication channels that they enjoy.
In the business world a person is often faced with doing the right thing or doing the
wrong thing.
Describe the relationship among a person’s values, attitudes, and behaviors.
What is the hate crime bill and why was it considered necessary?
Identify the five behavioral styles for conflict situations and the degree of cooperation
and assertiveness that accompany each style.
Throughout life, we often prejudge people most on their primary dimensions.
Many surveys say that ________ _________is what most workers want from their jobs.
____________________ involves disclosing nonthreatening information, such as your
age and favorite food.
Trust can be damaged by avoiding commitments.
Anne is a loan manager and Ken is her client. Anne lost track of time while working on
another project and didn’t pick up Ken’s papers until almost a week after he submitted
them. She now must call Ken to apologize for the delay in starting the approval process
and ask a few questions. Identify the three components of an effective apology, and
offer an example of a strong apology that Anne might use.
Individuals who build up the pride of other people in the business world are usually
middle managers.
Define emotional intelligence. What is its relationship to standard intelligence and
cultural intelligence?
Your inner critic provides only negative self-talk and critiques.