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A factory worker who attaches a wheel one week, and then inspects the wheel the next
week is participating in job rotation.
An excellent way to build one's assertiveness skills is to focus on the problem rather
than the other person's personality traits.
Helen hands Linda a self-development book and tells her that it will help her break her
tendency to procrastinate. Helen's advice is unlikely to help if Linda isn't already
motivated to change.
With the popularity of all the types of cell phones, smart phone, iPads and tablets, we
can ignore many of the basics of communication etiquette.
Violence in the workplace is often triggered by loss of a job or a personal tragedy, such
as divorce.
Many of today's leaders are no longer molded by seniority and experience. What are
five tips for young managers?
The women's movement started in the 1940's when a book was published, The
Feminine Mystique.
Continuous stress can cause physiological reactions that trigger chemical changes in the
_____ and the ______.
Constructive criticism is still effective when the listener has an attitude of
defensiveness.
According to Carl Jung, individuals choose their communication style.
A soft, limp handshake is likely to communicate warmth and genuine concern for
others.
The concept of communication style bias supports the theory that "opposites attract."
Managers spend a great deal of their time involved in conflict resolution in the normal
course of their work.
____________________ represent the basic things people consider essential to any job,
such as salaries, supervision, and working conditions.
____________________ is a term used to describe the human condition of a
preoccupation with self.
At first, Bill and Ted were in conflict because Bill felt Ted was too micromanaging. Ted
now is less scrutinizing of Bill's daily progress and empowers him to make more of his
own decisions. Interpolate how you believe Bill and Ted may have resolved their
conflict through the five step resolution process.
What are some common misconceptions that managers have about positive
reinforcement?
Employees that work for Theory X managers are more motivated and likely to exceed
their expectations.
Technology enables people who live in other countries to work for a company. They are
usually members of a ___________________.
