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Explain the important elements of the art of forgiving.
The communication process involves a number of filters. When the meaning of the
words used in a communication is not clear because of their abstraction and lack of
precise meanings, the communication problem is one of ____________________.
An effective way to develop structure skills is to recognize employee accomplishments
and to take a personal interest in each employee.
If it wasn't for their monthly open-table brainstorming sessions, Ming's employees
would have never engaged in disagreement that resulted in implementing a better
customer service plan. The monthly brainstorming session is an example of positive
____________________.
David is interviewing with Karen and notices that she often gestures when she speaks.
In response, David mirrors Karen's tendency and also employs gesturing. Karen is
likely to feel mocked by David.
People make judgments about us and our communication styles based on our innermost
thoughts and feelings and on our observable patterns of behavior.
Incentive programs can foster unethical behavior or undermine teamwork by making
employees compete for awards or recognition.
You can help others to change their attitudes by changing the conditions that precede a
behavior.
Emotional, social, and physiological factors all contribute to an individual's sources of
motivation.
Sherron Watkins, formerly of Enron, and Cynthia Cooper, formerly of WorldCom, are
prominent examples of ____________________.
Darnell is less participative as a manager. Under his belief, the employees should be
responsible and able enough to direct and monitor themselves and their workloads.
Unfortunately, the employees are feeling unsure that they're working toward the same
vision or that their judgment of their performances is consistent with Darnell's. What
advice would you offer Darnell?
What is your definition of spirituality? How is this similar or different from the
definition in the book? Are the definitions compatible? Besides involvement in religion,
what are some ways to develop healthy spirituality?
Individual character is based on internal values, personal standards of behavior, and the
resulting judgments one makes.
____________________ refers to the interaction and ad-hoc network of relationships
amongst workers in an organization.
Unwelcome verbal or physical behavior that affects a person's job performance or work
environment is known as ____________________.
Name the two components of a person's self-esteem and define them.
The majority of employment contracts are settled through ____________________, a
process that defines the rights and privileges of both sides involved in the conflict.
Some race categories include people who vary greatly in terms of ethnicity.
