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By constantly monitoring your commitment to your values and intentionally reflecting
on the values you hold dear, you can avoid ____________________.
Elton Mayo's study of the effect of illumination, ventilation, and fatigue on production
workers came to be known as the ____________________.
The implementation of flexible work schedules is one way that businesses are trying to
be more family friendly. List and give a brief explanation of five types of flexible
scheduling available to employees. Which option do you believe is most effective in
today's economic and work climate and why?
Supervising a diverse work force is less demanding than supervising a homogeneous
work force because diversity makes the work force more interesting to work with.
____________________ can be defined as acting in ways that earn a social
endorsement.
While exercise can help release the effects of stress, it does nothing to increase a
person's ability to handle stress.
Compare and contrast discrimination with subtle discrimination.
Valuing ____________________ means that an organization tends to make full use of
the ideas, talents, experiences, and perspectives of all employees.
A peer group consists of people who share a common interest and act as an information
source for an individual member.
A person's individual style of expressing needs and emotions is referred to as his
____________________ and is originally biologically and genetically based.
Turning down your radio at work and refilling the copier paper tray after using the
machine are examples of civility.
It is possible to strengthen one's ability in a particular communication style in order to
get along better with others.
Before documenting a problem with an employee's performance, a good coach must
first convince the employee that an issue exists and that improvement is necessary.
Journaling your anger and then sharing the writing with those you are angry with is an
effective strategy for achieving emotional control in your life.
Voluntary arbitration indicates that both sides of the conflict have voluntarily agreed to
have the government decide the issue and that neither side is bound by the decision.
Effective managers focus more on minimizing employees' weaknesses than on building
their strengths.
Hearing and listening are both innate abilities.
While some organizations help decrease their employees' stress levels through a variety
of employee assistance programs, it is up to the individual to take responsibility for
personal stress.
Contrast positive and negative energy in an organization.
Each country has a dominant language but most countries are multicultural.
