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Positive self-talk must be realistic and consistent with one's true self in order to be
effective.
In today's business world, personal impressions created during first contact are not as
significant as one's knowledge and technical skills.
A _____________ is an irrational fear of an object or situation.
____________________ helps a communicator determine whether or not the
information has been understood in the way they intended.
What are the five factors that enhance employee self-esteem?
