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Managers relying too much on the strengths of their style can create problems in their
relationships with others.
Past experiences can influence your thinking for a lifetime and direct your future.
Positive reinforcement is less effective between peers or from subordinates to managers
than from managers to subordinates.
Explain how emotions play a role in the workplace.
The use of repetition, careful selection of words, and consideration of the timing of a
message are all effective ways to improve personal communication.
People who develop low self-esteem in their childhood cannot build to high self-esteem
later on in adulthood.
What are the five steps people should follow to break old habits and form new positive
habits?
An individual's religious beliefs, ethnic customs, and communication style are all
secondary characteristics of diversity.
Managing healthy, effective interpersonal relationships requires that we also manage
the relationship with our personal selves.
Seven broad themes that emerge from the study of human relations are communication,
self-awareness, self-acceptance, motivation, trust, self-disclosure, and
____________________.
Explain the concept of the 360-degree assessment. What are the benefits and drawbacks
of this type of assessment?
Andrew occasionally mentions how he is coming along with training to run a marathon.
His boss will probably be unappreciative of his self-absorbed attitude and endeavor.
Draw two Johari Windows for Diego over time, one representing his communication at
the beginning of a relationship and one after a closer relationship has developed.
Explain the difference in the size of the panes in the two window designs.
Upon arriving in a foreign country on a business trip, Maria thinks to herself "Wow.
These people should take a lesson on hospitality from our people." Maria seems to be
guilty of ____________________.
What are the seven attitudes of highly valuable employees? What evidence could you
find in their behaviors that would indicate to you that they possess these attitudes?
It's best to ruminate before self-disclosure.
Without motivated workers, most companies will not succeed.
Lester listens intently, avoids the use of power at work, and makes thoughtful,
deliberate decisions. He most likely has a director communication style.
Emotional intelligence is simply a measure of our social competence.
