Which of the following pieces of advice might you not offer to an organization whose
diversity training efforts are ineffective?
a. Offer incentives to middle managers who incorporate diversity initiatives into hiring,
development, and promotion decisions.
b. Offer voluntary training that advances organizational goals.
c. Hold leadership responsible for modeling behaviors that support diversity.
d. Make training mandatory, primarily to avoid liability in diversity lawsuits.
Women in senior management positions say the real problems for most women’s career
advancement in organizations
a. are a lack of significant management and line experience and less time on the job.
b. are preconceptions of women held by men and the exclusion of women from
informal networks of communication.
c. are family issues that get in the way of their ability to travel and work late.
d. are women who, once in an advanced position, won’t help other women advance.
Joshua can almost not make it out of bed in the morning. His job is terrible and makes
the day go very long. Research shows that he can blame
a. himself for not quitting and looking for another job.
b. the lack of maintenance factors.
c. intrapreneurship.
d. his direct manager.
Amy was brought up to be honest in her relationships. She always felt confident in her
relationships since honesty was at their foundation. Over the years, she has found it
difficult to be honest in her work environment since it seems to sometimes have a
negative impact on her career. She is not always honest with her supervisor or
coworkers. This is an example of
a. poor social responsibility.
b. modeling values.
c. an organization lacking an ethics code.
d. values drift.
As CEO of a very successful corganizeion, Joshua tries to show his enthusiasm and
support for the work of his staff. They then demonstrate this approach to life to middle
management. This continues down the chain of authority. We can then say that
a. the socialization process works well.
b. using role models influences our attitudes.
c. success is a reflection of the attitudes of its leaders.
d. the power of reference groups on perception is very strong.
When Bill is alone with Sally, he apologizes by saying, “I’m sorry about getting angry
yesterday. I should have informed you sooner that I rescheduled my appointments.”
Bill’s apology could be even stronger if he had included
a. remedy.
b. rumination.
c. responsibility.
d. regret.
The increase in workplace incivility particularly threatens which of the essentials of
good interpersonal relations?
a. Teamwork and group relations
b. Assembly productivity
c. Appropriate use of workplace technology
d. Relationships between supervisors and subordinates
Case 13.1
There is a major conflict going on in Andy’s department. Workers do not trust Andy.
They resent his authoritarian style, and they resist his instructions and suggestions.
Andy sees the workers as “drones,” and they think of him as “Darth Vader.” Initially,
Andy’s manager tells the workers to “put up with it” and to “get back to work.” He
refuses to listen to their complaints and imposes his instructions with a threat of
discipline. A group of employees discusses the problem. Jane suggests that they just
drop it and go back to work. She doesn’t want to lose her job and fears that even if they
win, their working relationship with Andy will be damaged beyond repair. Malcolm
suggests that they go back to Andy’s boss and explain that they think talking about
Andy’s behavior could improve productivity and quality. He tells the group they ought
to write down and present the substance of their concerns, not just attack Andy’s
management style. Malcolm thinks they can work this out without removing Andy or
getting fired themselves.
Refer to Case 13.1. Andy’s boss is demonstrating ____ behavior.
a. assertive
b. nonassertive
c. aggressive
d. noncompliance
Which of the following is good definition of subtle discrimination?
a. Several 50-60 year old employees are given early retirement packages so that the
organization can grow by hiring double the number of young job applicants.
b. Management neglects to respond to an African-American employee’s complaints
about receiving harassing emails.
c. People who do not value differences often equate difference with a deficiency.
d. The rest of Janice’s management team is composed of men who schedule important
meetings without her and limit her access to important documents.
The Hawthorne studies contributed to the development of interpersonal relations
through the discovery
a. of the characteristics of effective managers.
b. that breaking jobs into isolated specialized tasks increased worker productivity.
c. of the informal organization network that exists among workers.
d. that workers need training to be effective in their jobs.
It is important to manage your anger. You can do this in a number of ways, including
a. giving quick and full expression to your anger so that it doesn’t build to dangerous
levels.
b. expressing your anger physically so that it will dissipate the intensity of the feeling.
c. delaying the expression of anger as long as possible.
d. becoming conscious of specific triggers of your anger.
Best-selling author Malcolm Gladwell let his close-cropped hair grow. After his hair
grew longer, he began to receive more speeding tickets and was pulled out of line more
frequently for routine security inspections at airports. This is an example of
a. primacy effect.
b. etiquette.
c. carriage.
d. wardrobe engineering.
What does it mean to value diversity?
a. Recognizing that everyone has differences.
b. Behaving as though individual and cultural differences don’t exist.
c. Having an ethnically diverse management in the organization.
d. Respecting differences and encouraging every worker to make a full contribution to
the organization.
When it comes to rewarding individual and team performance, it is important to
remember that
a. team incentives are the only ones that result in a “bottom-line” difference for a
company.
b. rewarding and reinforcing is a supervisory responsibility.
c. employees prefer tangible to intangible rewards.
d. managers can benefit from positive reinforcement from their subordinates.
When management-labor union disputes cannot be resolved, they may try other tactics,
such as:
a. mediation.
b. compulsory arbitration.
c. voluntary arbitration.
d. all of these.
Rana has been promoted to Director. Many of her colleagues that worked with her when
she was an assistant director may encounter challenges in working with her due to
which filter?
a. Emotions
b. Role expectations
c. Nonverbal messages
d. Language and cultural barriers
Joshua usually ignores the little voice that says he should spend more time with his sick
Grandfather. He is
a. making a mistake.
b. aware of this weakness.
c. being drived by an internal locus of control…
d. not living consciously.
Case 7.1
Antonio has a number of employees who report to him. He has been considering how to
motivate these employees to higher levels of performance and productivity. Antonio
believes that most people are motivated by the satisfaction they receive from doing their
jobs. He thinks that workers have a personal need to do well on the job. Another
manager, Dexter, argues that while Antonio may be right, it is important to offer
financial incentives. Dexter believes that workers don’t really want to come to work and
that managers therefore have to provide a “carrot” to ensure quality and productivity.
Part of his evidence is that employees keep complaining about pay, working conditions,
and benefits even though the company pays well above average for the industry and the
area. Several days after this conversation, both Dexter and Antonio attend a workshop
on employee motivation that explains Herzberg’s motivation-maintenance theory.
Refer to Case 7.1. Dexter’s theory of motivation most closely matches which of the
following theories?
a. Motivational factors in Herzberg’s theory
b. Self-motivations controlling your expectations
c. Maslow’s safety needs
d. McGregor’s Theory X
Nancy heard from Molly, a coworker, that Amy was going to become their new
supervisor. Molly heard the news from John, a friend from another department. This is
an example of which form of organizational communication?
a. Impersonal communication
b. Horizontal communication
c. Network communication
d. The grapevine
One important way to become a respected team member in an organization is to
a. form a sub-alliance within the team.
b. go along with the team regardless of your personal feelings or ideas.
c. express your own views.
d. avoid self-disclosure.
Energy can be defined as
a. the power of positive feedback.
b. the expression of positive thoughts and feelings.
c. incentive programs in the workplace.
d. the force that helps us do things with vitality and intensity.
Horizontal communication within an organization carries messages
a. among people on the same level of authority.
b. between all employees.
c. between top executive levels and the lowest levels of the organization.
d. only in written form.
The study of human relations broadly analyzes
a. workplace relations, dilemmas, and strategies.
b. human behavior, prevention strategies, resolution of behavioral problems, and
self-development.
c. the relationship between human behavior and technological advances.
d. individual behavior patterns.
As we study the challenges facing men in terms of their changing roles, we find that
a. men today find it more challenging to work with assertive, successful women.
b. men are losing more top leadership positions to women.
c. the socialization process has put men at a disadvantage for succeeding in team-based
work environments.
d. many young men are not adopting to the historical roles created by society.
Case 5.1
Joan is designing an ethics training program for her company. She decides to build it
around the story of the founder of the corporation, Rosa. Rosa’s “rags-to-riches” story
reveals a woman with strong standards of personal conduct, deep personal values and
beliefs, and a pattern of good judgment. Rosa attributes her success to the upbringing
she had as a child. A second portion of the training program will review company
values, ethics code, and policies so that all employees are very clear on where the
company stands on key issues and business behaviors.
Refer to Case 5.1. Rosa seems to have a high level of integrity, which must mean she
has kept her
a. religion.
b. commitments.
c. character.
d. purpose.
Jeanne easily interacts with others and openly expresses her feelings. In terms of the
communication style model Jeanne is most likely to be
a. high in dominance.
b. low in dominance.
c. high in sociability.
d. low in sociability.
Mary has decided she needs to quit smoking for her health and the health of her family.
She has spoken with her doctor and has gathered information from the Internet and
directly from friends who have quit smoking. What does Mary need to do next?
a. Reward herself in some way as reinforcement
b. Get some feedback from friends and family on her progress
c. Apply the information she has learned and practice the act of quitting smoking
d. Develop a desire to change her habit
Business casual clothing
a. includes jeans, T-shirts, or whatever a worker is comfortable wearing.
b. is not allowed in most companies except among the highest levels of management.
c. includes attire that looks neat and professional but allows for more personal comfort
than traditional business attire.
d. is against company policies everywhere except at the surviving “dot-com” firms and
in Silicon Valley software producers.
During his conference with Lynn, Michael listens carefully to Lynn’s complaints about
anything and everything, identifies and writes down specific problems, and finally tells
Lynn that they will talk again when Lynn is ready to discuss solutions. Judging by his
handling of Lynn, Michael believes that Lynn is a
a. bully.
b. backstabber.
c. whiner.
d. know-it-all.
Many adults mistakenly define themselves in terms of
a. the opinions of their parents.
b. their relationships with friends.
c. their physical appearance.
d. the things they possess.
Managing your boss can be important for the success of your team. Which of the
following is nota general consideration to keep in mind when you are practicing “boss”
management?
a. Reflect on your own strengths, weaknesses, work habits, etc.
b. Maintain a distant and professional relationship.
c. Be frank and candid.
d. Flex your communication style to build rapport and avoid unnecessary stress.
Self-disclosure can increase the accuracy of communication by
a. establishing a set time for sharing thoughts and feelings.
b. making sure people write down what they feel before they share information.
c. improving the quality of reports and memos.
d. enabling others to know how to respond effectively to an individual.
Appropriate self-disclosure avoids the expressions of feelings and emotions and focuses
on the factual content of the interpersonal interaction.
Job sharing has grown because of the availability of powerful home-office computers
and communication technologies.
If a meeting is scheduled for 3pm, it is important meeting etiquette to be punctual and
arrive at 3pm.
____________________ is the drive that encourages us to achieve a particular goal. It
is the reason people do what they do.
By simply saying “Thank you; I appreciate receiving this today” when a coworker
provides you information ahead of schedule, you are can influence that person to timely
submit work again in the future.
____________________ is a form of threat by a supervisor. If the employee refuses to
submit to sexual advances, that person’s job or career advancement is in danger.
The assessment approach that involves receiving feedback from one’s supervisor, peers,
and subordinates is known as the ____________________.
Some feel that their ____________________ resources are their real wealthgood
physical and mental health, education, and leisure time.
Employers who expect gay and lesbian employees to keep their private lives under
wraps at work are breaking federal laws.
Curiosity, vengeance, romance, eating, and tranquility are all examples of the basic
desires in the Reiss Profile.
It is easier for an organization to manage for ethical pursuits than it is to manage for
profits.
When flexing to a reflective style, one should be specific, brief and to the point, and
maintain a fast and decisive pace.
When both sides of a conflict look for a solution, negotiate to fix the problem, agree not
to assign blame, and engage in dialogue where each side attempts to get the other side
to understand its concerns, you may end up with a(n) ____________________ strategy.
Do you feel that there is one overall best leadership style? What theories would support
or discredit this statement, and how? What ideas can you add to support your position?
Identify and describe three major forces that influence behavior at work.
The concept that a person’s characteristics are interdependent and part of a single
employable system is referred to as ____________________.
A weakened ability to focus on a given activity or assignment through completion is a
sign of multi-tasking stress.