Case 8.1
Ted is a vice-president in a small company. He’s a very laid back and private man.
Everyone sees him as a very nice but indecisive man. When he makes a decision, he
communicates it accurately, but he just won’t make them. Ted thinks that he is very
decisive; he just likes to be flexible and take his time making decisions. In casual
conversations with his secretary, Ted reveals that he went to school in the south, has
been married for 20 years, and is thinking about taking a cruise for the first time for this
year’s vacation.
Ted is terrified of making the wrong decision in most situations. He knows this but
won’t tell anyone, even his wife. You see, he once worked for a very demanding and
abusive boss who eventually fired him. Anytime Ted would make a decision this boss
disagreed with, whether it was the right decision or not, Ted’s old boss would yell and
humiliate him in front of others. As a consequence, now, years later, Ted has a tough
time making decisions.
Refer to Case 8.1. Ted’s inability to make decisions is an example of information in
which “pane” of his Johari Window?
a. Open
b. Blind
c. Hidden
d. Unknown
Good health can positively impact work life by
a. helping combat stress and tension.
b. providing a higher energy level.
c. preventing loss of work time due to sick days.
d. all of these ways.
American culture has changed from our early days as farmers to
a. a culture of creativity and empathy for others.
b. the information age.
c. an era of small businesses.
d. a day where we should send “Thank You” letters by email..
When making important life choices, people who accept the “right livelihood” concept
consider the importance of financial stability but place money and security in a
secondary position.
Anxiety, depression, irritability, and reduced interest in personal relationships are all
signs of too much stress in a person’s life.
Conflicts within collective bargaining may be resolved in one of three ways. Name
these three resolution strategies, describing each.
People who believe they are largely responsible for what happens to them maintain a(n)
____________________.
Describe the traditional success model. What are the consequences of following this
traditional model?
Education and experience enable most people to put aside their cultural influences and
not make snap judgments about people on the basis of first impressions.
The traditional measure of success is that a person have a ____________________.
Often before interviews or meetings, Sara practices ____________________ by telling
herself to feel how her confidence makes her “heartbeat slow, like the soft, gentle drops
of a leaking faucet.”
The more individuals find their work meaningful and fulfilling, the less likely they are
to require ____________________ motivation.
Amanda’s coworker often forwards emails and engages in banter that is lewd and
sexually offensive. She and several other colleagues feel uncomfortable around this
employee because of his behavior. This is an example of ____________________
sexual harassment.
List the major factors that comprise a person’s image.
Moves, marriages, divorces, and job changes are all examples of
____________________ that could be potentially stressful to an individual.
Workers of different generations basically want the same things (i.e. respect, fair reward
for work well done, etc.) and have similar ideas about what those things mean.
An individual’s need to have friends and family as well as good relations with
coworkers parallels the social belongingness need level in Maslow’s Hierarchy.
Identify the four ways in which goals tend to motivate people. Provide evidence for
how Michael Phelps’ story exemplifies each goal-setting principle.