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Do you agree that people and organizations need positive experiences to thrive? Name
three authors who provide support for positive experience and explain their point of
view. Then, provide your own evidence to support your position.
Impersonal communication is the one-way transmission of facts, instruction, and the
like.
Describe briefly the fundamental premises that support communication styles.
An individual's ____________________ keeps a continuous record of past failures.
One way you can eliminate subtle discrimination aimed at you personally is to excel in
your work.
When we shape our behavior to resemble that of people we admire and embrace the
qualities they value, we are ____________________.
Name three categories of difficult people and identify an effective strategy for dealing
with them.
When level of trust in an organization is low, it is best to communicate messages
through the grapevine.
Many small business have developed a ________________________________ where
employees feel engaged.
Every time a waiter or waitress receives a 5-star rating service rating submitted by a
customer, he/she earns bonus points, which can be accumulated and redeemed for
various prizes. This arrangement is an example of a(n) ____________________.
Value conflicts are less likely in workplaces that have workers from more than one
generation.
Hung is usually quiet, enjoys spending time alone, and does not make quick decisions.
He expresses opinions in a formal and deliberate manner. Hung's behavior displays a(n)
____________________ communication style.
Clarifying and developing our personal values involves a number of steps including
critical thinking, trusting your gut feeling, interacting with others, etc.
One of the ways to be a good team member is not join a _______________ or small
group within the team.
When in the middle of settling a dispute and the conversation is becoming heated, it is
important to create _____________________ so the parties can continue to be open and
honest.
